Licenses purchased through online store aren't recognised in pre-existing install

[ttmooney]

Hi --

We installed two copies of the Parallels under demo licenses. After working with them for a while, we decided to go ahead and purchase licenses.

So, we went through our ordering process, and purchased the licenses. Now, however, they aren't recognised as valid activation strings by the already installed software.

Please let me know what we need to do to get Parallels up and running again.

Kind regards,

travis

[ttmooney]

Sorry, mis-read the license string as 1 when it should have been I. Move along, nothing to see.

[kevindraz]

Same as you, got my purchased key, but the RC won't recognize it. I used cut & paste from the email, uppercase, lowercase, 1's as l's, 0's as O's, etc. and nothing works.

[archie]

Same as you, got my purchased key, but the RC won't recognize it. I used cut & paste from the email, uppercase, lowercase, 1's as l's, 0's as O's, etc. and nothing works.

Well,I have the same problem with the extended code Parallels sent me today. Copy & pasting the code into the Help->Activate Product page do not work. :confused:

[Andrew @ Parallels]

archie,

You probably recieved prolonged extended beta for Parallels Compressor, not Paralells Desctop for Mac RC?

kevindraz,

May be you purchazed key for Win/Lin version? It shouldn't fit for Mac OS version.

[archie]

You probably recieved prolonged extended beta for Parallels Compressor, not Paralells Desctop for Mac RC?

You are right! That explains a lot :) Even though, I didn't even know that I have this compressor software in the first place. Actually, I'm pretty sure I don't have it. Anyway, thanks! I wont try to offer this serial number for Parallels Desctop for Mac RC...

[Kupe]

Same as you, got my purchased key, but the RC won't recognize it. I used cut & paste from the email, uppercase, lowercase, 1's as l's, 0's as O's, etc. and nothing works.

Same here. I just purchased an activation key for my trial version of Parallels Desktop. I am running the latest Release Candidate. I copied and pasted the key exactly, but I get this message:

"The activation key cannot be used with the current version of Parallels Desktop"

I checked my invoice and the key I purchased is definitely for Parallels Desktop for Mac. Anyone know how to get it to take my new key?

Kupe

[Fred Brinkman]

as far as I know there will be a new activation key when the app goes life. The key does not work with the current betas (it says...)

[Martin]

:) Sometimes it helps to read

Thank you for pre-ordering Parallels Desktop for Mac, the industry's most powerful, user-friendly, cost effective desktop virtualization solution! Your permanent key will work in the final GA version of Parallels Desktop for Mac. It will NOT work in Beta or Release Candidate versions of Parallels Desktop. You'll receive the updated download link the same day we release the GA version of Parallels Desktop for Mac. Before that time we'll be prolonging trial keys to allow uninterruptable operation of Betas and Release Candidate. Below you'll find important information about getting started with Parallels Desktop.


It's clear for me now. Saved the code in a safe place, will use it as soon as the final version pops up.
Martin