Lost Network Connectivity with 3.0 upgrade

[SStead]

I downloaded and installed the 3.0 upgrade. All seemed to work well.
Now, the network connection cannot be established. It works well with OS X, but cannot get a network connection through the default adapter.

[cassebn]

I have the exact same problem, as I was able to connect after the upgrade, but only for a short time. After a reboot, I have 'limited connectivity' and cannot get to the internet anymore.

I am loosing time while trying to resolve this. Parallels Team, please respond with a solution!

[pauljwells]

Same here too. Big problem since I use the VM for VPN access to my company server.

EDIT: I got the network back. I shut down and then switched to 'bridged ethernet' then started up again. This connected. I then switched to NAT (without shutting down) and it worked again...

[friley]

I used to have this problem every now and again with version 2. The fix was to go the network settings, pick something different than what you're currently using (like switch from nat to bridged), click apply, then switch it back and click apply again. Then start the vm up. That worked every time for me.

[Smmcolo]

:mad:

I have the same problem...and my new key was not recognized to log a support ticket. For us less experienced users, can you explain how you changed to/from bridged...or has anyone else solved the problem.

Loved 2.0...very, very sad that I upgraded.

[stahly]

same issue...i've tried what the above threads have mentioned with no luck. I need access to my company's VPN..works on Mac O/S with Safari, etc...but not in VM/Windows XP...

Any other ideas?

[Leonard]

I was also having network problems, but resolved them also by switching networks (Smmcolo, go to the Parallels Desktop menu bar, choose Devices -> Network Adapter).

Stahly, is your Windows VM not on your VPN network while you are connected with the OSX VPN client? Pretty sure mine is.

[stahly]

Leonard, I've scanned other threads...particularly the Cisco one...My VPN client is company specfic, but I tried the generic process of swithing network adapters, re-booting an re-installing, etc...but Build 4128 seems to be the culprit here....earlier build, v3 worked just fine.

Only thing I have not tried is un-installing Parallels because I can't afford to lose my Virtual XP system...it took about 6 hours to install!

Any other thoughts?

[Leonard]

Hmm, well, tell ya what. Mine does not work anymore either. :( I connect via Cisco VPN, works fine in OSX but no dice (anymore) in the Windows VM. Worked out the box on 2.5, just installed 3.0 last night.

I feel you on uninstalling... I had a HELL of a time getting 3.0 installed (crashed Mac post install, crashed every time on Parallels Tools install in Windows, etc.) I restarted my Windows VM from my backup and tried to roll back to 2.5 without success. After 3 hours at the office last night I went home to try this morning.

My 2.5 install was hosed so I tried again to upgrade to 3.0. Crashed again at the end of the install, but after a restart a second upgrade install worked without error. I am guessing that the crashed install left some OSX drivers in a mixed up state and this caused Parallels Tools to crash.

My upgrade from working 2.5 to 3.0 took about 6 hours total. :( And now that I see VPN is no longer working in my VM I may have to keep the clock rolling.

[Akcelo]

Just to throw in my 2 cents - I too have the same problem. I've tried the "switch network adaptors and reboot" etc but no luck. My connection was working prior to upgrading to v3 b4128.

[scottberks]

I too have the same problem, and it gets even more interesting.

I tried using Windows Media Player to connect to the Internet, and it works!
I tried using My spyware software to update from the Internet, and it works!

I try to boot up IE 7 and surf the Internet? Not working.

What the hell is that all about? Everything else can get to the Internet but IE?

Everything seems fine with XP and my Parallels, it just doesn't want to connect.

[stahly]

I wish I could tell you all how...but let me at least explain what I did which my trigger some creative thoughts by all you smart folks out there:

Ultimately, what worked for me was to install the WINDOWS version of my company VPN SW as opposed to the Mac version. I do however want to caveat that with the fact that with PD 2.5, the Mac version worked just fine and my XP vs 'saw through' my host Mac OS no problem...but not true for PD 3.0- thus the purpose of my original post.

I actually tried the Win version of my VPN on Windows quite early in my adventure but kept getting launch errors...so I couldnt even test it....So, I kept testing with the Mac version to no avail. in the process of that install, I rebooted about 72 times after uninstalling/reinstlaling PD, my VPN, etc...I even created a new vs using another copy of XP just to rule out 5 years of crud that build up on my mirrored XP vs.

That said, my crusted version of xp ultimately booted my VPN ...Again, all I did was install, reboot, reinstall, etc....of BOTH versions of my vpn, etc.

Sorry I wish I could be more technical, but I'm a photographer, not a developer/OS expert. I do suggest you try a very precise uninstall/reinstall/reboot proceedure and write down what you did...and alter the steps... I even tried to load the VPN first, then PD...PD then VPN, etc.... perhaps one of these combinations will work for you.

Hope that at least helps some of you!

btw, WASTED VALUABLE TIME on this project to the tune of about 10 hours!

[clarsen]

Same situation here. :(

Running XP under parallels 2.0. Upgraded to 3.0. Did not make a backup of the VM so now I can't downgrade to 2.0. My mistake.

3.0 networking worked for a while. after mac rebooted on suspend (!) it came back up and after starting parallels, it was no longer able to see connectivity on the network adapter.

Does parallels support monitor these forums?

[clarsen]

after changing from 'shared networking' to 'bridged networking' i was able to get connectivity.

[amethat]

Did not work for me. My acess is Local only regardless of which adapter I choose.

Can someone at parallels please tell us how to resolve this issue!!

[amethat]

Did not work for me. My acess is Local only regardless of which adapter I choose.

Can someone at parallels please tell us how to resolve this issue!!

Has anyone solved this problem? I reinstalled my VM (Vista Business) and I still have the problem.

Thanks.

[fbronner]

Leonard, I've scanned other threads...particularly the Cisco one...My VPN client is company specfic, but I tried the generic process of swithing network adapters, re-booting an re-installing, etc...but Build 4128 seems to be the culprit here....earlier build, v3 worked just fine.

Only thing I have not tried is un-installing Parallels because I can't afford to lose my Virtual XP system...it took about 6 hours to install!

Any other thoughts?


Yeah, do you use a router at home to connect to the internet? If yes, make sure you are not just blocking the new MAC address assigned by the v3 parallel.

That is what happened to me, as soon as I forced my parallel to a MAC address I had already secured in my router, my VPN started working fine again.

I am using bridged ethernet.

Also make sure you do not have the OS X firewall enabled.

[dkp]

None of you has described how you are testing for connectivity so it isn't clear yet if you have a connectivity problem or a DNS problem. Particularly with VPN, DNS doesn't work in Windows because Windows does not have any defined name servers for the VPN network. It does not inherit them from OS X because Windows does not know there is a VPN running in OS X.

So try some tests to verify connectivity vs DNS by trying to ping an IP address from both OS X and Windows. The IP address for parallels.com returns a ping and the IP address is: 64.131.89.6.

[scottberks]

None of you has described how you are testing for connectivity so it isn't clear yet if you have a connectivity problem or a DNS problem. Particularly with VPN, DNS doesn't work in Windows because Windows does not have any defined name servers for the VPN network. It does not inherit them from OS X because Windows does not know there is a VPN running in OS X.

So try some tests to verify connectivity vs DNS by trying to ping an IP address from both OS X and Windows. The IP address for parallels.com returns a ping and the IP address is: 64.131.89.6.


I was able to ping it and it still does not work with IE, although I can connect with Windows Media Player. Why one and not the other? Who knows.

[scottberks]

Here is proof from my VM that it is connected to the internet. I ran my network diagnostics and this came up, yet I still cannot connect via IE. Check out the screenshot.

[dkp]

What happens if you type this into your IE's address window:

http://64.131.89.6/

[scottberks]

no dice, here is proof that I can ping it though. See the attached pic.

[bbashaw]

I also upgraded to 3.0 (build 4128) this past Friday, the 15th. Since my upgrade, my Cisco VPN has stopped working on the OS X side (I've worked around the issue by ifconfig fw0 down), and now my XP SP2 VM is displaying the same "limited or no connectivity" in the interface status window. (Start -> right click "My Network Places" -> Properties, Local Area Connection shows "Limited or no connectivity".) Also just to test it out, I pinged another known IP on my network, as well as 64.131.89.6 just to be safe, no go. Again, OS X is functioning fine...

This is only with Shared Networking turned on. If I enable bridged networking, all is good. My challenge is that I use the shared networking feature so that I can access my coporate network from both OS X and Windows.

I've uninstalled the Cisco VPN using their uninstaller, uninstalled Parallels, rebooted OS X, reinstalled Parallels, but did NOT reinstall the VPN yet, and still have the same symptoms. I tried the recommendations from Tim Surgent in this thread:

http://forum.parallels.com/showthread.php?t=12702&highlight=limited+or+no+connectivity

but that is not working.

If there is anything else that I can provide that would help, please let me know.

[dkp]

no dice, here is proof that I can ping it though. See the attached pic.

Clearly shows the networking and routing is working fine, and I assume you can ping it by hostname, too (parallels.com) which would validate DNS support in Windows. I wonder now if Parallels Tools swapped out a dll version that IE needs. I wonder if you can reach the web server that is running on your Mac with IE.

[scottberks]

Clearly shows the networking and routing is working fine, and I assume you can ping it by hostname, too (parallels.com) which would validate DNS support in Windows. I wonder now if Parallels Tools swapped out a dll version that IE needs. I wonder if you can reach the web server that is running on your Mac with IE.

I just tried to ping parallels.com and it did indeed work, so I do have DNS support in Windows.

Now you are over my head with the whole dll version thing. Could I somehow get firefox onto it and then reinstall IE? Do you think that would work? Or is there some file I can delete to make it get recreated like on the Mac?

[dkp]

You can download Firefox with OS X and then drag and drop it from the Mac onto the Windows desktop. I doubt you can install IE with Firefox, though, because that requires the Windows ActiveX update module for IE.

RE: the dll files - my understanding is that Parallels replaces some Windows library files with it's own version. Assuming they're as good at writing them as Microsoft is it shouldn't be a problem.

[scottberks]

You can download Firefox with OS X and then drag and drop it from the Mac onto the Windows desktop. I doubt you can install IE with Firefox, though, because that requires the Windows ActiveX update module for IE.

RE: the dll files - my understanding is that Parallels replaces some Windows library files with it's own version. Assuming they're as good at writing them as Microsoft is it shouldn't be a problem.

VERY interesting. I downloaded Firefox and it DOES work with XP. I am now re-downloading IE 7 to see if it will work (you can download IE from Firefox, it just needs a little helper thing from Microsoft). Ill let you know.

[scottberks]

Unbelieveable. I downloaded IE 7 from microsofts site via Firefox, installed it, and it STILL DOES NOT connect to the Internet. Now what do I do?!? I need IE to see what websites look like on IE, the whole reason I got Parallels in the first place.

Is there anything I can swap out or something?

[scottberks]

OK, now I unloaded IE 7 so I am back working on IE 6. Still DOES NOT work. Although 6 works a little different, and when I try to load a page, I get this at the bottom of the browser window:

Downloading from site: res://C:\WINDOWS\system32\xpsp3res.dll\dnserror.htm

Apparently, it might be a dll problem. The search continues...

[dkp]

Try this:
http://support.microsoft.com/kb/936211

[scottberks]

So I finally figured it out last night. It was my security. Guys, check your security! IT was the Kasperisky or whatever that I set up. Once I turned that off, all was well.

[dkp]

I wonder why that would affect IE but not FireFox.

[scottberks]

I wonder why that would affect IE but not FireFox.

Another interesting question. Perhaps something to do with the dll, that is always what I saw for a split second when it was trying to find the page.

And it was ONLY IE. WMP worked, Firefox worked, even the Security worked downloading updates. But for some reason the security was blocking IE.

[spike13]

I'm having the same problem with 2.5, even before I upgraded, one day I jus tlost the ability to connect to the internet. If I open a cmd prompt and ping a server it works, but neither outlook or IE can connect. I've tried with multiple VMs using XP. Everything is happy on mac. I also tried switching the settings with no luck. I run normally using the shared network setting. This SUCKS. Iv'e gone from loving parallels to hating it. It's totally unreliable!

EDIT: If I disconnect from my OS X CISCO VPN client, I can connect to the internet via IE 6 in parallels, but if I connect back to VPN I can't.

[enthios]

I was also having network problems, but resolved them also by switching networks (Smmcolo, go to the Parallels Desktop menu bar, choose Devices -> Network Adapter).

Stahly, is your Windows VM not on your VPN network while you are connected with the OSX VPN client? Pretty sure mine is.
This worked for me. Parallels menu bar -> Devices -> Select "default adapter."
If this does not work, try selecting a different (specific) adaptor.
See if that works.
If not, re-select "default adapter."

That worked.

[freds]

After installing the new build, I got a "Limited Internet Connectivity" message. Parallels NAT had appeared in my Mac OS connection choices for the first time. In the System Preferences I found under Network that Parallels NAT was shown as Automatic in the Location choices. I changed it to an alternative location so that only the Built-in Ethernet choice was listed as Automatic. That approach worked for me.

[planetkingdom]

I had the same problem but solved it by switching to Shared Networking under the Parallels Devices Networking selection. Once I switched from Default Network Adapter to Shared Networking, I regained my network connection.

[Svirsky]

Has anyone found the solutions yet? Media player works IE does not regardless of whether bridged or sharing, airport. Please some let us know.

3.0

John Svirsky
John@Svirsky.com

[cwojo]

I know this may seem really baic, but I had the same problem. Went into network connections in Windows and the Local Area Conectin was disabled. I double clicked it turned on and my internet worked again!!!

[phazer]

i get this problem all the time! i wish parallels team would release a patched update

[KevinL]

Hey folks, I just found a solution from a member named Coppella on another thread:

No Internet Connectivity After 3.0 (http://forum.parallels.com/showthread.php?t=14070&highlight=network+upgrade)

This worked for my case and I am now able to get VPN access using shared networking with a Win XP virtual machine. I had the same problem on the upgrade to 2.0 and a remove and reinstall of parallels tools (with VM OS restarts every step of the way) fixed things. In Coppella's solution a VM OS reg clean and Host OS remove and reinstall is required. This is an interesting twist (Can't wait to see what gyrations are required for 4.0) :-o


To save the hop to the next thread I have pasted it below (send your thanks to Coppella (http://forum.parallels.com/member.php?u=21597)):

I recently upgraded to Parallels 3.0 and thought I should share my experience. I'm running an OEM copy of XP Pro on a MacBook Pro C2D 2.33. After the new install, I ran Parallels and my internet didn't work. I tried all of the troubleshooting suggestions including changing my network adapter to default and changing it to shared networking. Nothing worked. I finally figured out how to solve the problem.

First, follow the instructions on this page to uninstall Parallels Tools from the XP OS:
http://kb.parallels.com/entry/38/319/

Then, you need to follow the instructions on this page to wipe out the Parallels installation on your Mac:
http://kb.parallels.com/entry/20/235/

Finally, reinstall Parallels on your Mac and run the XP OS. In the Parallels Menu, choose Actions/Install Parallels Tools to reinstall Parallels Tools on the XP OS. Restart the XP OS and you should be good to go.

Hope this helps. Post your experiences and let me know.