9.0.24251 won't start in Yosemite

Discussion in 'Installation and Configuration of Parallels Desktop' started by Victor_Roth, Dec 7, 2014.

  1. Victor_Roth

    Victor_Roth Bit poster

    Messages:
    3
    Hello,

    recently, I upgraded Mac OS X to Version 10.10.1 Yosemite. As I was using Parallels Desktop 9 before, I updated it to version 9.0.24251, as suggested here: http://kb.parallels.com/en/122670
    However, when I tried to launch Parallels, even after the update, I get an error message with the problem-id 15381.

    I manually deleted all Parallels files from all directories via find (not Spotlight), reinstalled the newest build of Parallels 9, but still I am not able to launch it.
    I would be glad if someone could suggest me how to proceed.

    Thank you very much!

    Victor
     

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  2. Xavier1

    Xavier1 Bit poster

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    4
    Victor_Roth likes this.
  3. Abdul@Parallels

    Abdul@Parallels Parallels Support

    Messages:
    597
    Hi Victor and Xavier1,

    - Please uninstall Parallels Desktop application as suggested at http://kb.parallels.com/116992
    - Run Repair Disk Permissions on the Mac side (Go to Disk Utility - select Macinstosh HD - Run 'Repair Disk Permissions'.
    - Reboot Mac.
    - Download Parallels Desktop 9 for Mac (latest build) from : www.parallels.com/directdownload/pd9
    - Install it.

    Which should work perfectly.
     
  4. Victor_Roth

    Victor_Roth Bit poster

    Messages:
    3
    Thank you for the reply.
    However, as I wrote in the first post, I have already tried to completely uninstall Parallels 9 before installing the newest build. My complete uninstall included deleting all existing plist-Files.

    Parallels 9.0.24251 still won't start yielding error code 15381.
     
  5. Abdul@Parallels

    Abdul@Parallels Parallels Support

    Messages:
    597
    Hi Victor,

    Please submit a Support Ticket at http://www.parallels.com/support/request/ , so one of our representative will assist you with the issue.
     
  6. Victor_Roth

    Victor_Roth Bit poster

    Messages:
    3
    The support team has actually been able to resolve this problem. The issue was that too restricted permissions were set for a temp directory and that disk utility did not see this.

    sudo launchctl start com.parallels.desktop.launchdaemon
    didn't work, so:

    cd /Applications/Parallels\ Desktop.app/Contents/MacOS/
    ./prl_client_app
    sudo chmod -R 777 /tmp/
     
  7. Manoj@Parallels

    Manoj@Parallels Parallels Support Parallels Support

    Messages:
    491
    Hi Victor,
    Glad that your issue has been resolved! Feel free to reach us anytime, we're here to help you.
     

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