Subscription renewal

Discussion in 'Licensing and Activation' started by roby, Mar 21, 2024.

  1. roby

    roby Bit poster

    Messages:
    3
    Good morning, my subscription has expired and due to a misunderstanding it has not been renewed. Now I try to do it, it tells me that my method has expired and sends me a link to change the payment method but this link never reaches me, there is no spam and I can't contact support if not this way. Can you help me? Thank you
     
  2. roby

    roby Bit poster

    Messages:
    3
    The problem is that it was two licenses and that I paid about 109€ for the renewal, now if I start over it costs me 119€ for only one. my account is robylomb@protonmail.com can someone from the assistance help me? Not having renewed, I can't contact them by email

    Thank you
     
  3. Adarsh Jeetun

    Adarsh Jeetun Staff Member

    Messages:
    26
    Hello,
    We have sent you a private message.
    Kindly check if you are now getting the mails to change your payment method and renew your license from your dashboard.
    Thanks!
     
  4. roby

    roby Bit poster

    Messages:
    3
    Thanks for your help, it's all ok
     

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