Bought the pro update however did not appear on account or receive emails

I bought the pro update today, and paid with Alipay, however, it did not appear in my account, my email also did not receive any emails. If I try to download the software, it will still notice me to upgrade to pro. Now I cannot get any artificial support, I hope to get support here or at least a refund.

 

我也是

 

我在 2024 年 4 月 11 日支付了费用，但没有收到相应的激活码
我的电子邮件没有收到激活码
yxy1102120335@icloud.com

 

I have paid successfully. I paid through Alipay

 

你能帮我检查一下为什么我在付款后没有收到激活电子邮件吗？或者我需要退款和新的付款

 

你好，我已通過網站購買標準版升級授權，也收到授權金鑰，但當我嘗試在官網進行註冊時，系統回覆我已有其它人使用此授權。
dashboard 也沒看到我所購買的授權金鑰。