Initial Migration of PC Hard Drive to MAC
I recently purchased Parallels desktop for MAC; installed the Transporter Agent on to the Vista PC that I wanted to Migrate to the Mac. Migration fails and I get the following error message: "An error occurred while Parallel Transporter was collecting information about source computer. Parallel Transporter Agent cannot access required libraries. Reinstall Transporter Agent and try again."
I did some digging around and found one issue where it said that if the "snapman.sys" file did not load into c:\windows\system32\driver directory, uninstall Transporter Agent, reboot and reinstall. I have tried that several times and each time I keep getting the same error message.
I am running Windows Vista Home Premium version. It was pre-installed on the pc when I purchased it.
Has anyone encountered this problem? Are there any successful solutions?
I've got the Same Problem
On my VISTA PC, running the parallels transporter agent, I get "An error occurred while collecting the information about the source computer. Parallels Transporter Agent cannot access the required libraries.
Reinstall Parallels Transporter Agent and try again."
It happens whether I choose to transfer data by Wifi or through an external hard-drive.
same problem using transport agent on XP
i have installed the windows transport agent on my XP machine. it crashes with this message at the very first step, when prompting me to connect the external storage device.
Connecting External Storage
An error occurred while collecting the information about the source computer.
Parallels Transporter Agent cannot access the required libraries. Reinstall Parallels Transporter Agent and try again.
i have reinstalled, rebooted, retrired numerous times, same error every time.
sent the error report to parallels.
what else can i try?