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Thread: BSOD related to audio driver

  1. #1
    Kilo Poster
    Join Date
    Jul 2009
    Posts
    43

    Default BSOD related to audio driver

    I thought this issue had been solved but here it is once again.

    Since Parallels has replaced the AC97 audio driver with the Parallels Audio Driver (about starting from version 6.x - now I can't remember the exactly version) I start to have troubles with Skype and Adobe Connect Pro. Both of them cause a BSOD after a few minutes (generally not more then an hour) I started a new audio session (with Skype) or a conference (with Connect Pro).

    In details, for Skype, I have the following sympton. I start a Skype phone call (without video). I can hear and I can speak for about 5/10 minutes. Then I can hear people speaking but people doesn't hear me. At this point I enter into Skype audio configuration and, oplÓ, BSOD! The BSOD occurs even if I disconnect myself from the Skype call and I try to remake the call.

    The same problem occurs with Adobe Connect Pro even if, in this case, the system seems to be more stable. Infact I can have my conference (always without video) for about one hour after that, not always but often, a BSOD occurs.

    I never had any type of problem while the audio driver was the standard AC'97.

    I think that this problem may be the same as this.

    At the moment, to bypass the problem, I'm using Skype and Connect Pro from Mac ...

    It's my opinion that the Parallels Desktop Audio Driver is very very unstable.

    Any idea?

    Thank you.
    MR



  2. #2
    Bit Poster
    Join Date
    Mar 2011
    Posts
    6

    Default

    Hello mrutter,
    Please provide the exact BSOD message with the stop code and a memory dump. Here is how to collect it:
    http://support.microsoft.com/kb/254649/en-us and http://support.microsoft.com/kb/235496
    (the default location is the %SystemRoot%\Memory.dmp folder)



  3. #3
    Kilo Poster
    Join Date
    Jul 2009
    Posts
    43

    Default

    Hi annett, thank you for your interest with my case.

    Attached you can find the last two minidumps, both caused by a Skype Session.
    Unfortunately I cannot find the full BSOD message (I searched in the Event Viewer).

    Anyway, I can cause a new BSOD simply using Skype.

    Thank you.
    Marcello
    Attached Files Attached Files



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