Nov 16, 2011, 01:18 AM
Problem creating a new Web User in Plesk 10.4.4
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Plesk 10.4.4 Update #1 on CentOS6 (Linux 2.6.18-028stab092.1) on Virtuozzo Power Panel 4 (build: 4.0.0-371.swsoft)
PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
Creating a new Web User in Plesk does not work for me in Plesk 10.4.4 (bug?):
I click on a domain, go into the Control Panel, then click 'Sites & Domains' -> 'Web Users' -> 'Add New Web User', fill out the form and click on 'OK'. Nothing happens. No error message. The OK-Button is clickable, but there is no response by Plesk. All of other buttons in Plesk work correctly, however.
Of course, Web Users are enabled in the right subscription.
Clicking on 'OK' and nothing happens.
The result is a new window with the confirmation that a new Web User has been added. Plesk creates a new Web User.
edit: Is there a better place to post problems or possible bugs of Plesk 10.4.x, because the product is not yet available?
Last edited by hebeyer72; Nov 16, 2011 at 01:32 AM.
Nov 16, 2011, 04:02 AM
Hmm... I can't reproduce it on different 10.4.4 installations.
Try to find more details, logs, error messages, etc?
Nov 16, 2011, 05:10 AM
Detalles de error de página web
Agente de usuario: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; AskTB5.6)
Fecha: Wed, 16 Nov 2011 11:09:40 UTC
Mensaje: 'quota_unlimited.checked' es nulo o no es un objeto
Quota are on in our server...
Nov 16, 2011, 08:19 AM
If I click the OK-Button, Opera console says:
Uncaught exception: TypeError: Cannot convert 'f.quota_unlimited' to object
Error thrown at line 85, column 4 in update_oC(f) in https://vXXXXX.1blu.de:8443/domains/wu_edit.php3:
if (!f.quota_unlimited.checked && !chk_pos_int(f.quota.value))
called from line 1, column 18 in <anonymous function>(event):
Nov 16, 2011, 10:17 PM
But Opera is not supported browser by Plesk - http://www.parallels.com/products/plesk/ System Requirements.
Nov 16, 2011, 11:36 PM
But that is not the problem. Same behavior in Internet Explorer, Firefox, Chrome and Safari. I only used the opera console to find the error. The firefox console for example returns the same error.
Nov 16, 2011, 11:48 PM
I have forwarded your report to developers for investigation. I will update thread with results as soon as I receive them.
Nov 17, 2011, 01:13 AM
Could you please inform me - for which browsers you can reproduce it?
Nov 17, 2011, 01:38 AM
perhaps this problem affects all browsers. I am just not at home, so I can not adequately test the behavior in different browsers.
But I am sure that the problem occured at home on the following platforms: Internet Explorer 9, Firefox 3.5, Firefox 7, Firefox 8, Opera 10 (all on german Windows 7 Ultimate 64bit).
Last edited by hebeyer72; Nov 17, 2011 at 01:43 AM.
Nov 17, 2011, 04:22 AM
Nov 17, 2011, 04:38 AM
Try to use attached fixed file. Do not forget create backup of original file just in case.
Nov 17, 2011, 04:46 AM
Ok, it seem work fine now...
Nov 17, 2011, 08:42 AM
Both ways work to get around the problem or to solve it.
Thank you very much @SebastiÃ¡nG @IgorG !
Tags for this Thread