Problem creating a new Web User in Plesk 10.4.4

[hebeyer72]

Hello,

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Plesk 10.4.4 Update #1 on CentOS6 (Linux 2.6.18-028stab092.1) on Virtuozzo Power Panel 4 (build: 4.0.0-371.swsoft)

PROBLEM DESCRIPTION AND STEPS TO REPRODUCE

Creating a new Web User in Plesk does not work for me in Plesk 10.4.4 (bug?):
I click on a domain, go into the Control Panel, then click 'Sites & Domains' -> 'Web Users' -> 'Add New Web User', fill out the form and click on 'OK'. Nothing happens. No error message. The OK-Button is clickable, but there is no response by Plesk. All of other buttons in Plesk work correctly, however.
Of course, Web Users are enabled in the right subscription.

ACTUAL RESULT

Clicking on 'OK' and nothing happens.

EXPECTED RESULT

The result is a new window with the confirmation that a new Web User has been added. Plesk creates a new Web User.

regards
Henning

edit: Is there a better place to post problems or possible bugs of Plesk 10.4.x, because the product is not yet available?

[IgorG]

Hmm... I can't reproduce it on different 10.4.4 installations.
Try to find more details, logs, error messages, etc?

[Configbox Internet SLC]

We have the same problem... this is an javascript error :

Detalles de error de página web

Agente de usuario: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; AskTB5.6)
Fecha: Wed, 16 Nov 2011 11:09:40 UTC


Mensaje: 'quota_unlimited.checked' es nulo o no es un objeto
Línea: 258
Carácter: 5
Código: 0
URI: https://www.panelcontrol.com:8443/domains/wu_edit.php3

Quota are on in our server...

[hebeyer72]

If I click the OK-Button, Opera console says:

Uncaught exception: TypeError: Cannot convert 'f.quota_unlimited' to object

Error thrown at line 85, column 4 in update_oC(f) in https://vXXXXX.1blu.de:8443/domains/wu_edit.php3:
if (!f.quota_unlimited.checked && !chk_pos_int(f.quota.value))
called from line 1, column 18 in <anonymous function>(event):
return update_oC(document.forms[0]);

regards
Henning

[IgorG]

But Opera is not supported browser by Plesk - http://www.parallels.com/products/plesk/ System Requirements.

[hebeyer72]

@ IgorG

But that is not the problem. Same behavior in Internet Explorer, Firefox, Chrome and Safari. I only used the opera console to find the error. The firefox console for example returns the same error.
There seems to be a javascript problem with Plesk 10.4.4, which has to be corrected by parallels (hints see posts #3, #4).

regards
Henning

[IgorG]

I have forwarded your report to developers for investigation. I will update thread with results as soon as I receive them.

[IgorG]

Could you please inform me - for which browsers you can reproduce it?

[hebeyer72]

Hello IgorG,

perhaps this problem affects all browsers. I am just not at home, so I can not adequately test the behavior in different browsers.

But I am sure that the problem occured at home on the following platforms: Internet Explorer 9, Firefox 3.5, Firefox 7, Firefox 8, Opera 10 (all on german Windows 7 Ultimate 64bit).

regards
Henning

[SebastiánG]

We confirm that the problem is the same in all browser (almost Firefox8 and Internet explorer8), the only way to create en Web User (Plesk 10.4.3 and centos6), it to use firefox, and just before submit the create form of web user, disabled the javascript in firefox options, and enable it when the web user has been created :-S

[IgorG]

Try to use attached fixed file. Do not forget create backup of original file just in case.

[SebastiánG]

Ok, it seem work fine now...
Thanks

[hebeyer72]

Both ways work to get around the problem or to solve it.

Thank you very much @SebastiánG @IgorG !