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Thread: Keyboard not Work!

  1. #1
    Kilo Poster
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    Default Keyboard not Work!

    Keyboard not Work! I cannot use the keyboard, her go once and for it reacting to grope no longer in Parallels, only if I pull the original keyboard of Apple from the USB port and again put goes it in again only briefly.

    The keyboard does not go only then if one the Numlocktaste operated.
    This goes only if one VM again starts, but without Numlock.

    Thanks end best regards from Frankfurt Germany

    My System 10.5.3
    Paralleles Build 3.0.2150.92060
    Mac Pro Early 2008 2x2,8 Quad
    4x500 GB
    16 GB Ram
    Standard Apple Hardware



  2. #2
    Parallels Team sandro's Avatar
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    hi.

    Sorry with these issues. We need additional info with this problem. Could you please to create and send problem report (you can do this by specifying "Help->Create problem report" menu item). THen please post here sent problem report id.

    with best regards,
    Alexander
    with best regards,
    Alexander



  3. #3
    Parallels Team sandro's Avatar
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    Also please try to see this topic. Maybe you have related issues.

    with best regards,
    Alexander
    with best regards,
    Alexander



  4. #4
    Kilo Poster
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    Default

    The Report Message:

    Your problem report has been sent to the Parallels Support team with id #2518.
    Attached Files Attached Files



  5. #5

    Default

    Generate please problem report,when guest OS is started and keyboard in broken state;
    And , thank you for help.



  6. #6
    Kilo Poster
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    Hi the New Report... I am have Installed from DVD Keyboard Works no!
    And Parralles Log

    23:34:26.533 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 64
    23:34:26.534 F /hid:331/ No scancodes defined for code 0x0
    23:34:26.677 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 64
    23:34:26.677 F /hid:331/ No scancodes defined for code 0x0
    23:34:27.725 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 79
    23:34:27.726 F /hid:331/ No scancodes defined for code 0x0
    23:34:27.829 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 79
    23:34:27.829 F /hid:331/ No scancodes defined for code 0x0
    23:34:30.838 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 64
    23:34:30.838 F /hid:331/ No scancodes defined for code 0x0
    23:34:30.950 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 64
    23:34:30.950 F /hid:331/ No scancodes defined for code 0x0
    23:34:31.262 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 79
    23:34:31.262 F /hid:331/ No scancodes defined for code 0x0
    23:34:31.398 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 79
    23:34:31.398 F /hid:331/ No scancodes defined for code 0x0
    23:34:32.998 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 80
    23:34:32.998 F /hid:331/ No scancodes defined for code 0x0
    23:34:33.158 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 80
    23:34:33.158 F /hid:331/ No scancodes defined for code 0x0


    12:57:41.352 F /pvsHostInfo:331/ GetUsbDevices(): Unable to create a plugin (0xe00002be)
    12:57:41.352 F /pvsHostInfo:331/ GetUsbDevices(): Unable to create a plugin (0xe00002be)
    12:57:41.366 F /vm:1518/ Vm {2b2a073e-afb5-4ecc-b9f6-ad133a2c9561} processing command vmEvtHwChanged ....
    12:57:41.367 F /vm:1518/ vmEvtHwChanged() dev_type = 15, dev_state = 0, dev_path = fd520000
    12:57:41.367 F /vm:1518/ Vm {2b2a073e-afb5-4ecc-b9f6-ad133a2c9561} processed command vmEvtHwChanged with

    Problem Report
    Your problem report has been sent to the Parallels Support team with id #2522.
    Attached Files Attached Files
    Last edited by Homeuser; Jun 18, 2008 at 06:24 AM.



  7. #7
    Parallels Team sandro's Avatar
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    Whether you sent last report? If yes then please specify report id here.

    with best regards,
    Alexander
    with best regards,
    Alexander



  8. #8
    Kilo Poster
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    Default

    Your problem report has been sent to the Parallels Support team with id #2522.



  9. #9
    Kilo Poster
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    Paralles Blanken is on a system with upgrade to 10.5.3 has been installed and were beginning to have problems with the keyboard there.
    The Beta was better then ran 2 2008er server as a DC with all services and as a member with Exchange 2007 and 2 test clients without problems.

    Sorry for my Englisch



  10. #10
    Parallels Team sandro's Avatar
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    Quote Originally Posted by Homeuser View Post
    23:34:26.533 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 64
    23:34:26.534 F /hid:331/ No scancodes defined for code 0x0
    23:34:26.677 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 64
    23:34:26.677 F /hid:331/ No scancodes defined for code 0x0
    23:34:27.725 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 79
    23:34:27.726 F /hid:331/ No scancodes defined for code 0x0
    23:34:27.829 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 79
    23:34:27.829 F /hid:331/ No scancodes defined for code 0x0
    23:34:30.838 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 64
    23:34:30.838 F /hid:331/ No scancodes defined for code 0x0
    23:34:30.950 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 64
    23:34:30.950 F /hid:331/ No scancodes defined for code 0x0
    23:34:31.262 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 79
    23:34:31.262 F /hid:331/ No scancodes defined for code 0x0
    23:34:31.398 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 79
    23:34:31.398 F /hid:331/ No scancodes defined for code 0x0
    23:34:32.998 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 80
    23:34:32.998 F /hid:331/ No scancodes defined for code 0x0
    23:34:33.158 F /VmKeyboard:331/ [Keyboard] Not defined convertion for 80
    23:34:33.158 F /hid:331/ No scancodes defined for code 0x0
    About these messages - whether they show if you try to press any key on keyboard? In other words whether all keys on your keyboard not working or just some of them?

    with best regards,
    Alexander



  11. #11
    Kilo Poster
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    When I hit the keyboard again, it will no more.
    It will not work, the more I keyboard from the USB port, and insert again until I come from Parallels again from the window out, or I go down the VM.

    Regards Rudi



  12. #12
    Kilo Poster
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    Default

    You have Teamviewer? You cann lock my System...



  13. #13

    Default

    Your help is very important for us!
    Let's talk about some details;
    1.Is it problem reproduced only with Windows server 2008 guest OS type?
    2.Guest OS was installed with deutsch language and preferences?
    3.If i right understand: does not work not Mac-keyboard only?Mac-keyboard is working?

    Thank you so much!
    Last edited by spectre; Jun 18, 2008 at 07:25 AM.



  14. #14
    Kilo Poster
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    Hi Sorry i am Use MSN you have MSN Messenger?
    No The Problem is by all Systems, XP, Vista, OXs Server and Win 2008
    The Mac Keyboard works fin under Mac no Works in Parallels
    Guest OS installed German.
    Last edited by sandro; Jun 18, 2008 at 11:21 AM.



  15. #15
    Parallels Team sandro's Avatar
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    Quote Originally Posted by Homeuser View Post
    Paralles Blanken is on a system with upgrade to 10.5.3 has been installed and were beginning to have problems with the keyboard there.
    The Beta was better then ran 2 2008er server as a DC with all services and as a member with Exchange 2007 and 2 test clients without problems.

    Sorry for my Englisch
    Could you please specify PS beta build version number where keyboard working properly?



  16. #16
    Parallels Team sandro's Avatar
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    Rudi.

    Could you please give us additional information about your keyboard - whether it's German Apple keyboard? If yes then could you try the following workaround: if it possible to get an English non Apple keyboard (PC 101) and try to use it.

    with best regards,
    Alexander
    with best regards,
    Alexander



  17. #17
    Kilo Poster
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    Hi Alexander,
    my Keyboard is an Original Apple..
    Apple Keyboard:
    Sorry i am Have no PC USB Keyboard,

    Version: 0.69
    Bus-Strom (mA): 100
    Geschwindigkeit: Bis zu 1,5 MBit/s
    Hersteller: Apple, Inc
    Produkt-ID: 0x0221
    Hersteller-ID: 0x05ac (Apple Computer, Inc.)



  18. #18
    Kilo Poster
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    So I have now a PC USB keyboard and this is the issue.
    A second Apple keyboard was not.
    The PC keyboard is going..... what is it?
    Regards from Frankfurt



  19. #19
    Parallels Team sandro's Avatar
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    Sorry, not quite sure that right understood you. It's necessary to use PC keyboard instead of native Apple keyboard. So just turn off Apple keyboard and turn on PC. Then try how it'll be working.

    with best regards,
    Alexander
    with best regards,
    Alexander



  20. #20
    Kilo Poster
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    I did attach the PC keyboard and this functioned perfectly in Parallels, the Keyborad of Apple not..



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