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Thread: DNS broken for long canonical name attached to CNAME

  1. #1
    Bit Poster
    Join Date
    Jan 2012
    Posts
    2

    Default DNS broken for long canonical name attached to CNAME

    Hi - today we discovered all our websites download links are broken and we are unable to access the Amazon bucket where they are stored. Other buckets are still accessible.

    When accessing Plesk I see an update has been applied....

    The error reported is The remote name could not be resolved: 'download.ourwebsitename.com.s3.amazonaws.com'

    I looked at DNS and discover that the the canonical name is correct but in the DNS listing displays with a line feed... is this the cause of the URL being unresolved?

    download.ourwebsitename.com.s3.amazona
    ws.com


    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
    Plesk 10.20 for Windows, Windows 2008 R2, 64Bit

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
    (since as a matter of urgency I will need to create new locations and update our links this will not be reproducable so no point in using our real site name)

    Unable to download files e.g.
    download.ourwebsitename.com/filename
    fails with The remote name could not be resolved: 'download.ourwebsitename.com.s3.amazonaws.com

    Download.ourwebsitename.com is CNAME linked to our long established S3 account

    ACTUAL RESULT
    fails
    When attempting to access bucket on S3 get log msg

    2012-01-23 11:31:03,866 [Base] [14] ERROR - Internal do request error. Retry failed: attempts left 1
    System.Net.WebException
    The remote name could not be resolved: 'download.ourwebsitename.com.s3.amazonaws.com'


    EXPECTED RESULT
    downloads

    ANY ADDITIONAL INFORMATION

    Thanks for any advice / help

    Christina



  2. #2
    Bit Poster
    Join Date
    Jan 2012
    Posts
    2

    Default ? resolved

    Have no idea why but the situation now seems resolved ... files are accessible from the correct location....
    Panic over
    Christina



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