CBM - Online sale fails to provision new domain purchase

[luciddrew]

[server info]
Panel version 10.3.1
Application version 10.3.0-1
Server information Linux 2.6.18-028stab095.1 x86_64 sw-cp-server/1.0.0
PHP information Version 5.3.8 (128M)
Database information MySQL: 5.1.54
cURL information Version OpenSSL/0.9.8b 7.15.5

How do I fix provisioning for new subscriptions failing through CBM store?
The plan is for hosting only and was created in CBM and not the Panel.
Here's the scenario:

New customer:
- Successful online store purchase for a basic hosting package (no upgrades/add-ons).
- Receives the default welcome email and a Credit Card Receipt email.

CBM Administrator:
- Open CBM home page for pending accounts and approve the account. (customer can log in to CBM billing now)
- Check the subscription status for the newly created account and see that the subscription status is Failed.
- Return to Panel to see the new customer has synced and there is a link to the Business Manager.
- Customer's domain does not exist in Domains or Subscriptions in the panel.

Looking through the help files i could only find this @ Serving Your Customer>Changing Subscription Statuses I see...

Failed. Generally, this status is set when provisioning of a subscription fails.

Back to CBM>All Settings>Provisioning Policy. (I have not changed any of these)
Preform hosting provisioning for new customers = Customer paid this item's invoice.


Am I overlooking something that will complete the automation of CBM?
Debug is enabled, so if someone can point me in the right direction i'll post a snippet.

I greatly appreciate any answers wether they're links , similar posts, or if you also have this problem please chime in because I want my online store, and you do too!

[luciddrew]

So I've found more information that I believe pertains to the provisioning problem stated above.

When looking at the To-Do Items page I get a line item stating
"Panel Provisioning Failed Queue: 44"


When looking at the Events page I get a line item from the PleskUnix module
with the event type "ProcessPanel of subscription" showing a status of "Error"

At this point I used the Display/Hide Additional Data link and opened the MBAPI Command Output link for this line item.

ProcessPanelCommand: pleskunix: Invalid shared IPv4 address: ''. Please enter correct value in panel`s #94 settings.
ProcessPanelCommand: Panel Error pleskunix: Invalid shared IPv4 address: ''. Please enter correct value in panel`s #94 settings."pleskunix"

I've already looked at All Settings>Hosting Panels and it says my panel is connected.

I searched the forum for this and cannot find relevant information even in posts for past versions of CBM.

Has anyone run into a similar problem, know what this means, or know where I can find more information?


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[EugeneL]

Hello,

Could you please check the following:
1. Panel module settings in CBM - go to All Settings > Hosting Panels, expand "PleskUnix" group and click "Edit" on local panel. Check the IPv4 address there - is it correct?
2. Plan settings - go to the plan your subscription was created to, click "Change Settings" and check the setting "IPv4 address" on tab "Properties". What do you have there?

[luciddrew]

Thank you so much Eugene! I was going to start over with a fresh install!
I have never seen that settings page in CBM, although I didn't install it in the first place.

1. Panel module settings in CBM - go to All Settings > Hosting Panels, expand "PleskUnix" group and click "Edit" on local panel. Check the IPv4 address there - is it correct?
2. Plan settings - go to the plan your subscription was created to, click "Change Settings" and check the setting "IPv4 address" on tab "Properties". What do you have there?

1. I was unaware of the hidden edit button and all the settings within the Panel Group. I was busy clicking the Edit button next to the "load averages" and "List Servers" links which got me nowhere! I have filled in the missing information for IPv4 and also filled in the name servers down below. Score!

2. The IPv4 address is set to "shared" in my plans.

---

I removed my test customer and resubscribed. Activated the account and
after a small delay it went from Pending to Active. Freakin Awesome!


Thank you!
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