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Thread: CBM - Online sale fails to provision new domain purchase

  1. #1
    Kilo Poster
    Join Date
    Jan 2012
    Posts
    12

    Exclamation CBM - Online sale fails to provision new domain purchase

    [server info]
    Panel version 10.3.1
    Application version 10.3.0-1
    Server information Linux 2.6.18-028stab095.1 x86_64 sw-cp-server/1.0.0
    PHP information Version 5.3.8 (128M)
    Database information MySQL: 5.1.54
    cURL information Version OpenSSL/0.9.8b 7.15.5


    How do I fix provisioning for new subscriptions failing through CBM store?
    The plan is for hosting only and was created in CBM and not the Panel.
    Here's the scenario:

    New customer:
    - Successful online store purchase for a basic hosting package (no upgrades/add-ons).
    - Receives the default welcome email and a Credit Card Receipt email.

    CBM Administrator:
    - Open CBM home page for pending accounts and approve the account. (customer can log in to CBM billing now)
    - Check the subscription status for the newly created account and see that the subscription status is Failed.
    - Return to Panel to see the new customer has synced and there is a link to the Business Manager.
    - Customer's domain does not exist in Domains or Subscriptions in the panel.

    Looking through the help files i could only find this @ Serving Your Customer>Changing Subscription Statuses I see...
    Failed. Generally, this status is set when provisioning of a subscription fails.
    Back to CBM>All Settings>Provisioning Policy. (I have not changed any of these)
    Preform hosting provisioning for new customers = Customer paid this item's invoice.


    Am I overlooking something that will complete the automation of CBM?
    Debug is enabled, so if someone can point me in the right direction i'll post a snippet.

    I greatly appreciate any answers wether they're links , similar posts, or if you also have this problem please chime in because I want my online store, and you do too!
    Last edited by luciddrew; Jan 25, 2012 at 06:15 PM. Reason: IgorG formatting



  2. #2
    Kilo Poster
    Join Date
    Jan 2012
    Posts
    12

    Default Invalid shared IPv4 address

    So I've found more information that I believe pertains to the provisioning problem stated above.

    When looking at the To-Do Items page I get a line item stating
    "Panel Provisioning Failed Queue: 44"


    When looking at the Events page I get a line item from the PleskUnix module
    with the event type "ProcessPanel of subscription" showing a status of "Error"

    At this point I used the Display/Hide Additional Data link and opened the MBAPI Command Output link for this line item.
    ProcessPanelCommand: pleskunix: Invalid shared IPv4 address: ''. Please enter correct value in panel`s #94 settings.
    ProcessPanelCommand: Panel Error pleskunix: Invalid shared IPv4 address: ''. Please enter correct value in panel`s #94 settings."pleskunix"
    I've already looked at All Settings>Hosting Panels and it says my panel is connected.

    I searched the forum for this and cannot find relevant information even in posts for past versions of CBM.

    Has anyone run into a similar problem, know what this means, or know where I can find more information?


    _



  3. #3
    Parallels Developers EugeneL's Avatar
    Join Date
    Feb 2011
    Posts
    483

    Default

    Hello,

    Could you please check the following:
    1. Panel module settings in CBM - go to All Settings > Hosting Panels, expand "PleskUnix" group and click "Edit" on local panel. Check the IPv4 address there - is it correct?
    2. Plan settings - go to the plan your subscription was created to, click "Change Settings" and check the setting "IPv4 address" on tab "Properties". What do you have there?



  4. #4
    Kilo Poster
    Join Date
    Jan 2012
    Posts
    12

    Default Hidden Edit button of mass importance!

    Thank you so much Eugene! I was going to start over with a fresh install!
    I have never seen that settings page in CBM, although I didn't install it in the first place.

    1. Panel module settings in CBM - go to All Settings > Hosting Panels, expand "PleskUnix" group and click "Edit" on local panel. Check the IPv4 address there - is it correct?
    2. Plan settings - go to the plan your subscription was created to, click "Change Settings" and check the setting "IPv4 address" on tab "Properties". What do you have there?
    1. I was unaware of the hidden edit button and all the settings within the Panel Group. I was busy clicking the Edit button next to the "load averages" and "List Servers" links which got me nowhere! I have filled in the missing information for IPv4 and also filled in the name servers down below. Score!

    2. The IPv4 address is set to "shared" in my plans.

    ---

    I removed my test customer and resubscribed. Activated the account and
    after a small delay it went from Pending to Active. Freakin Awesome!


    Thank you!
    _
    Last edited by luciddrew; Jan 30, 2012 at 05:38 PM.



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