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Thread: The internal server error

  1. #1

    Default The internal server error

    For some reason I have entered and re-ntered my server credentials and I am getting this error:
    "The internal server error"



  2. #2
    Kilo Poster
    Join Date
    Dec 2011
    Posts
    60

    Default

    I'm also getting this error (code 100).

    Just one day it stopped working. Running Android ICS (4.0.2) with Plesk 10.4.4 Update #18.
    Justin D. Givens
    Image In A Box, LLC | Graphics | Development | Hosting
    http://www.imageinabox.com



  3. #3

    Default

    Same 10.4.4 #18

    Except on iOS



  4. #4

    Default

    Are there any errors in /usr/local/psa/tmp/MobileConnector.log?



  5. #5
    Kilo Poster
    Join Date
    Dec 2011
    Posts
    60

    Default

    Yes, lots of these starting back on 20th of February.

    Feb 27 20:11:43 (d56fd) [WARNING] [User] <my-remote-ipv6-here>:<my-remote-ip-here> General exception NetworkException [0]: ''.
    Justin D. Givens
    Image In A Box, LLC | Graphics | Development | Hosting
    http://www.imageinabox.com



  6. #6

    Default

    Feb 22 14:26:22 (17287) [WARNING] [User] ::ffff:204.111.210.33 No configuration file found. Creating a new one with default settings.
    Feb 22 14:26:22 (17287) [WARNING] [User] ::ffff:204.111.210.33 No cache database found, creating an empty one.
    Feb 22 14:26:28 (97644) [WARNING] [User] ::ffff:204.111.210.33 General exception PleskServerException [1001]: 'You have entered incorrect username or password'.


    Later on:

    Feb 26 16:33:06 (48cd5) [WARNING] [User] ::ffff:204.111.210.33 General exception NetworkException [0]: ''.



  7. #7
    Kilo Poster
    Join Date
    Dec 2011
    Posts
    60

    Default

    I believe around the 20th is when I installed the MU #18.
    Justin D. Givens
    Image In A Box, LLC | Graphics | Development | Hosting
    http://www.imageinabox.com



  8. #8
    Kilo Poster
    Join Date
    Dec 2011
    Posts
    60

    Default

    Weird thing today. I added a new server with Plesk 10.4.4 with no MU updates applied.

    So I updated from no MU to #19 (Which isn't listed here!) and the Monitor works. !?

    Any suggestions? I would really like my other server which is still at #18 since I don't know what change in 19.
    Justin D. Givens
    Image In A Box, LLC | Graphics | Development | Hosting
    http://www.imageinabox.com



  9. #9

    Default

    Still having the same error even after the update.



  10. #10

    Default

    Could you check existence of the file /usr/local/psa/admin/htdocs/enterprise/control/agent.php ?



  11. #11

    Default

    Strange, these are the only files:

    control remote_sender.php rsession_error.php
    mobile-manager rsession_back_sender.php rsession_init.php
    mobile-monitor rsession_back_url.php rsession_welcome.php



  12. #12
    Kilo Poster
    Join Date
    Dec 2011
    Posts
    60

    Default

    Agent file looks good compared against good server and had all files.
    So what is the word parallels?
    Justin D. Givens
    Image In A Box, LLC | Graphics | Development | Hosting
    http://www.imageinabox.com



  13. #13

    Default

    Any word on how to obtain the agent file that I seem to be missing?



  14. #14
    Bit Poster
    Join Date
    Mar 2012
    Posts
    1

    Default

    Same here. I also gets the "The Internal Server Error" I'm on Ubuntu 10 with Plesk 10.4.4 #20.
    /usr/local/psa/tmp/MobileConnector.log looks ok
    /usr/local/psa/admin/htdocs/enterprise/control/agent.php exists
    I'm using Plesk Monitor for iPhone v.1.1.0



  15. #15
    Kilo Poster
    Join Date
    Dec 2011
    Posts
    60

    Default more digging

    Come on Parallels!

    Digging some more today. If you load this page for my one server not working:

    <plesk-admin-url>/enterprise/mobile-manager/?id=mob_1.0.0

    I saved the json file and it looked like this:

    Code:
    {"system":{"status":"error","errcode":3,"errtext":"Bad request: Failed parsing packet body"}}
    Hope this helps
    Justin D. Givens
    Image In A Box, LLC | Graphics | Development | Hosting
    http://www.imageinabox.com



  16. #16
    Kilo Poster
    Join Date
    Dec 2011
    Posts
    60

    Default Any help

    Can someone provide software requipments to the mobile manager on the server?

    like php, sqlite, etc... I continuously keep my software up to date and want to make sure this isn't causing something.

    Can you also provide what directory and/or file files need to be set too?
    Justin D. Givens
    Image In A Box, LLC | Graphics | Development | Hosting
    http://www.imageinabox.com



  17. #17
    Kilo Poster
    Join Date
    Sep 2007
    Posts
    20

    Default Same issues

    Having finally gotten an Android phone one of the first things I installed was Plesk Manager. As I was getting an error from it I also installed Plesk Monitor which is really good and works without error, shows me the status of the server etc.

    However the same can't be said for Plesk Manager for Android which keeps throwing up [The internal server error] message that the poster who started this thread noted. If I delete the server and add it again all works till I refresh. Plesk manager on an iPhone doesn't throw any error, infact it works like a charm just the same as Plesk Monitor does on Android. I probably should mention at this point that our server is a windows web server, but because Plesk Manager works fine on an iPhone, I would think this would rule out a server side issue. I also get notification for events on the server through the iPhone app which doesn't happen appear to happen with the Android app.

    Any idea when will it be fixed? I can confirm that I have the file /program files (x86)/parallels/plesk/admin/htdocs/enterprise/control/agent.php installed. As both Windows and Linux are displaying the same problem is it fair to assume that the app is at fault?

    Thanks
    Roger



  18. #18

    Default

    Same error here. Recently upgraded to 11.0.9.

    http://forum.parallels.com/attachmen...1&d=1340546322

    And a new error:

    http://forum.parallels.com/attachmen...1&d=1340546784
    Attached Images Attached Images
    Last edited by manentia; Jun 24, 2012 at 09:07 AM. Reason: new different error message



  19. #19

    Default

    Roger,
    Thanks for the report.

    Please answer the questions below:
    1) What device are you using?
    2) What Panel version is installed on the server?



  20. #20
    Kilo Poster
    Join Date
    Sep 2007
    Posts
    20

    Default Details

    1) Device I'm using is a Samsung Galaxy S3 (GT-I9300) running Android Version 4.0.4.
    2) Panel version on the server is 10.4.4 Update #37.

    Hope this helps

    Regards
    Roger



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