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Thread: Urgent E-Mail & Kaspersky AntiVirus Issues

  1. #1
    Bit Poster
    Join Date
    Apr 2012
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    1

    Exclamation Urgent E-Mail & Kaspersky AntiVirus Issues

    ---------------------------------------------------------------
    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

    Parrallels Plesk Control Panel 10.4.4/Centos 6/64-Bit

    PROBLEM DESCRIPTION
    Issue 1 - When I visit one of my webmails (utilising atMail) I get the following error:

    Server responded: -ERR Connection to IMAP server failed

    After a lot of investigation it appears this is due to certain services being disabled. When I check my control panel I notice that the following services are disabled;

    SMTP Server (Postfix) - Disabled
    IMAP/POP3 Server (Courier-IMAP) - Enabled
    Plesk milter (Postfix) - Disabled

    The IMAP/POP3 Server (Courier-IMAP) Service refuses to restart and I cannot start the SMTP Server (Postfix) or Plesk milter (Postfix) Services at all.

    I have tested the same functionality using Horde instead of atMail and Horde appears to work. This error seems to be localised only with atMail

    Issue 2 - Despite me having a licensed Plesk Control Panel with PowerPack my Kaspersky AntiVirus Service shows as completely disabled and refuses to start. Also when I try to restart the Parrallels Premium AntiVirus Service I get the following error:

    Error: Unable to make action: Unable to manage service by drwebmng: drwebmng: Service /etc/init.d/drwebd failed to start

    System error 2: No such file or directory ('--start', 'drweb')


    STEPS TO REPRODUCE


    Issue 1
    - Visit http://webmail.z01.co.uk - username: test - password: Passw0rd
    Issue 2 - No selectable anti-virus in Webmail Settings (Parrallels AntiVirus/Kaspersky AntiVirus)

    ANY ADDITIONAL INFORMATION

    I have the dedicated server with RedStation. They say that I have to contact you guys direct for Control Panel Support.
    --------------------------------------------------------------
    Last edited by T3Kaos; Apr 21, 2012 at 09:11 AM. Reason: Additional Info



  2. #2

    Default

    Hi I use Kaspersky antivirus 3 years and I very happy. And I use antivirus Spyware Detector that very good delete cookies and Scans, quarantines and deletes spywares.



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