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Thread: Cannot install Parallels Tools

  1. #1
    Kilo Poster
    Join Date
    Jan 2011
    Posts
    19

    Default Cannot install Parallels Tools

    I am unable to install Parallels tools. It keeps telling me to reboot and try again. I've deleted the Parallels folder, deleted registry settings, reinstalled Parallels Desktop, nothing works. How can I fix this? The original update was interrupted by a virtual machine backup.



  2. #2
    Product Expert Specimen's Avatar
    Join Date
    May 2008
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    Over your shoulder
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    2,616

    Default

    Uninstall them first the proper way. Via 'Control Panel>Add/Remove Programs'.
    Parallels Desktop for Mac user since version 3.0
    Experience with OS X, Windows, Linux and BSD Operating Systems.

    . Always try to re-install Parallels Tools before reporting a problem: http://kb.parallels.com/8969
    . Parallels Desktop download (same .dmg: trial/upgrade/full): http://www.parallels.com/download/desktop/
    . Previous versions download links: http://kb.parallels.com/en/5802
    . Network troubleshooting: http://kb.parallels.com/en/8978
    . Knowledge base, documentation and support options: http://www.parallels.com/support/
    [NOTE] I'm a Product Expert, that doesn't mean I'm affiliated with or work for Parallels.



  3. #3
    Kilo Poster
    Join Date
    Jan 2011
    Posts
    19

    Default

    Yeah, I tried that, but it did not appear in the list of installed programs.



  4. #4
    Kilo Poster
    Join Date
    Jan 2011
    Posts
    19

    Default

    Ooh, I didn't realize I could attach files...
    Here are the log files. One at a time I guess.
    Attached Files Attached Files



  5. #5
    Kilo Poster
    Join Date
    Jan 2011
    Posts
    19

    Default

    Here's another with some errors. I had to delete 300 KB of the file, but there were no errors in the part that I deleted to get the file under 1 MB.
    Attached Files Attached Files



  6. #6
    Kilo Poster
    Join Date
    Jan 2011
    Posts
    19

    Default

    Oh, and if there's a Parallels support rep on this forum, I posted here because your e-mail support form is not working. That's very unprofessional. I tried it with Mac Safari and Windows Firefox. It didn't work with either of them.



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