"Cannot dump domain hosting settings" error for daily backup

[WouterRonline]

Hi,

I'm running Plesk 9.5.3 on a Windows Server 2008 machine. One of my sites is daily backuped by Plesk to a FTP remote server.

Until 4 days ago, everything worked fine and the 35 GB backup was created and transferred daily to my FTP storage location. However, last night was the 4th night in a row the back process failed. The "migration.result" file shows the following error:

<?xml version="1.0" encoding="utf-8"?>
<execution-result status="warnings">
<object name="domain.com" type="domain">
<message code="InformationalException" severity="error">Cannot dump domain hosting settings</message>
</object>
</execution-result>

Is there a fix for this?

[WouterRonline]

Anyone has any idea? I would love to see one of the Parallels representatives answering... Thanks!

[WouterRonline]

Problem is still there and can't find a solution for this. The only thing that comes even close is the following article:

http://kb.parallels.com/en/6144

But since I'm at version 9.5, I don't think this bug fix will help me?

Please Parallels, can you give me an answer?

[WouterRonline]

Yesterday I upgraded Plesk to version 9.5.5 but still no difference. Keep getting the same error.

Isn't anybody from Plesk active on these forums? Igor?

[IgorG]

It is very difficult to say something without additional troubleshooting of this problem directly on your server. I can say only that it is caused by some database inconsistency. More details can be found in backup logs - http://kb.parallels.com/en/111289
Contact Support Team if you find nothing by yourself.

[WouterRonline]

Hi Igor,

Thank you for responding.

Your article relates to version 10 of Plesk, I'm running 9.5.5. Nevertheless I went searching for the log files, but couldn't find them. In \PMM\sessions\<session> there are only the following files:

- dump-name
- dump-status.xml
- migration.result
- stderr (with the FTP log)

Also, a search on the hard drive of the server for "psadump" only delivers a couple of .dll files, but no .log files.

Can you help me find my logs so I can investigate the problem?

Thanks!