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Thread: Horde webmail slow performance on migrated hosts

  1. #1

    Question Horde webmail slow performance on migrated hosts

    ---------------------------------------------------------------
    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
    Parallels Plesk Panel v10.4.4_build1013111102.18 os_CentOS 5
    GenuineIntel, Intel(R) Xeon(R)CPU E5620 @ 2.40GHz
    Linux 2.6.18-028stab095.1

    PROBLEM DESCRIPTION
    Horde webmail accessed on domains that were migrated using the Plesk Migration manager suffers high performance loss. Loss can be defined as 15-20 seconds to perform such tasks as logging on, navigating menus in webmail, and starting to compose a message.

    STEPS TO REPRODUCE
    Migrate domain using Plesk Migration Manager.
    Old host information: Parallels Pro Control Panel , 10.3.2-rhel.5ES.6 i386

    ACTUAL RESULT
    Once domain is active, access webmail and performance is hindered greatly.

    EXPECTED RESULT
    Webmail performance should be reasonable.

    ANY ADDITIONAL INFORMATION
    It is worth noting that old Parallels host was using squirrelmail as web client.
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  2. #2

    Default

    If I update the password for an email account (used same password) then horde speeds up to normal. I don't want to do this individually, however.



  3. #3
    Kilo Poster
    Join Date
    Aug 2012
    Posts
    30

    Default Confirmed

    I can confirm this behavior! We just did one Ensim/PPCP migration (from 10.3.4 to Plesk 11.09) and a lot of people are complaining about slow Horde. When they change their password the problem is solved. I will try to check if it's Horde OR imap related..

    Beside of manual password changing is there a work-around?
    Last edited by LinqLOL; Oct 18, 2012 at 01:41 AM.



  4. #4
    Parallels Team IgorG's Avatar
    Join Date
    Oct 2009
    Location
    Novosibirsk, Russia
    Posts
    12,000

    Default

    Any related errors from Horde and Plesk logs?
    -
    Plesk Service Team || Twitter Facebook RSS



  5. #5

    Default

    What also is your #sestatus?
    Abdi Joseph

    UltraPOWER Servers { 32 GB RAM + 8 Cores + 2 x 2,000 GB HDD } Only $169/Month
    FREE Plesk Unlimited Domains Licence } Use Coupon: PLESK
    http://www.jolis.net



  6. #6
    Kilo Poster
    Join Date
    Jun 2006
    Posts
    31

    Default

    I can confirm I have the same problem. After migrating from a custom installation to Plesk (migration is done using the Plesk CLI tools), e-mail accounts from this single domain are very slow when using Horde. Other domains work fine. Setting the password in Plesk webui again resolves the issue. I have been unable to find a cause for this.

    I tried /opt/psa/admin/bin/mchk --without-spam and /opt/psa/admin/bin/httpdmng --reconfigure-all. Both had no effect.

    Horde logs and Plesk Panel logs do not show any problems.



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