Hi, I'm brand new to Plesk / Customer & Business Manager... I looked through the forums and couldn't find what I was looking for, so forgive me if this has been answered already. Here's the scenario:
I have a number of customers that I'm billing using a different billing automation product (WHMSC). I'm in the process of moving the accounts from my old server to me new one, and that's going more-or-less OK (although I can't get the migration manager to work - but that's a question for a different time).
However, I'm trying to set up existing customers on C&BM. I can create the customer and it says it synced, but the customer doesn't show up in the panel itself. I've also created the subscription for the customer, but that says it failed - and it's not provisioned.
What do I need to do to make this work?