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Thread: Unable to get APS instances on webspace id 19 (ErrorCode: 255, STDOUT:).

  1. #1
    Kilo Poster
    Join Date
    Sep 2010
    Posts
    81

    Exclamation Unable to get APS instances on webspace id 19 (ErrorCode: 255, STDOUT:).

    Hello. I can't remove a webapplication from one of my webspaces. The backups fail with this error:
    Unable to get APS instances on webspace id 19 (ErrorCode: 255, STDOUT.

    Here the psadump.log:


    [28366]: 22:05:10 INFO Status file: /opt/psa/PMM/sessions/2012-06-12-000508.113/dump-status.xml
    [28366]: 22:05:10 INFO ------------------------------------------------------------
    [28366]: 22:12:29 ERROR 7c612b90-62d6-4a56-8a13-ff4d98c8681d Unable to get APS instances on webspace id 19 (ErrorCode: 255, STDOUT.

    == STDERR ====================
    1+0 records in
    1+0 records out
    31457280 bytes (31 MB) copied, 0.101945 s, 309 MB/s
    /bin/tar: subdomains/et/conf: Cannot open: Permission denied
    /bin/tar: subdomains/et/error_docs: Cannot open: Permission denied
    /bin/tar: Exiting with failure status due to previous errors
    /bin/tar: subdomains/shop/conf: Cannot open: Permission denied
    /bin/tar: subdomains/shop/error_docs: Cannot open: Permission denied
    /bin/tar: Exiting with failure status due to previous errors
    /bin/tar: subdomains/studi/conf: Cannot open: Permission denied
    /bin/tar: subdomains/studi/error_docs: Cannot open: Permission denied
    /bin/tar: subdomains/wow/conf: Cannot open: Permission denied
    17,1 Top
    [28366]: 22:05:10 INFO ------------------------------------------------------------
    [28366]: 22:05:10 INFO Migration status reporting initialized.
    [28366]: 22:05:10 INFO Status file: /opt/psa/PMM/sessions/2012-06-12-000508.113/dump-status.xml
    [28366]: 22:05:10 INFO ------------------------------------------------------------
    [28366]: 22:12:29 ERROR 7c612b90-62d6-4a56-8a13-ff4d98c8681d Unable to get APS instances on webspace id 19 (ErrorCode: 255, STDOUT.

    The error I get is Unable to get APS instances on webspace id 19 (ErrorCode: 255, STDOUT.. I probably also have to look into the permission denied errors. But first I need to fix this one.

    I hope someone can help me.
    What I did was, I deleted the directory content of the application then tried to remove the application which didn't work anymore. It is 1 week behind and I only keep backups for two days.

    Hope someone can help me. Thank you!



  2. #2
    Parallels Team IgorG's Avatar
    Join Date
    Oct 2009
    Location
    Novosibirsk, Russia
    Posts
    15,383

    Default

    Database Inconsistency
    Find the domains for which webspace_id is 0 or incorrectly set

    select id,webspace_id from domains;

    Set with the exact webspace_id that is required. Check it with

    select id,cacheId,registryUid from smb_apsPackages;

    registryUid shouldn't be NULL. You can try to remove such records so as to run the backup perfectly.
    Contact Support Team if you can't fix this database inconsistency by yourself.



  3. #3
    Bit Poster
    Join Date
    Jul 2012
    Posts
    6

    Default Same error

    Hello Parallels team,

    i'm getting the same error while trying to create a backup via the backup manager.
    It's exactly the same problem but its with the webspace id 2.

    I already tried to fix the inconsistency but i couldn't succeed.
    With the
    select id,webspace_id from domains;
    i get a table with all my domains listed, every domain has the webspace_id 2, only the webspace with the id has the webspace_id 0.

    Then i tried the
    select id,cacheId,registryUid from smb_apsPackages;
    code, i rewrote registryUid with NULL but the backup still fails with the error mentioned above.

    What can i do now?
    I'm running PPP at version 11.0.9.
    I have a problem with an application install named TeamWox. I installed it, tried it and deinstalled it. But it keeps showing up in the Installed Applications list. Maybe this could be the error source?

    Greetings,
    Kovah



  4. #4
    Bit Poster
    Join Date
    Jul 2012
    Posts
    1

    Default

    Having the same problem, on my system the table smb_apsPackages is empty.
    Thus I have no idea what to do.

    Quote Originally Posted by IgorG View Post
    Database Inconsistency
    Find the domains for which webspace_id is 0 or incorrectly set

    select id,webspace_id from domains;

    Set with the exact webspace_id that is required. Check it with

    select id,cacheId,registryUid from smb_apsPackages;

    registryUid shouldn't be NULL. You can try to remove such records so as to run the backup perfectly.
    Contact Support Team if you can't fix this database inconsistency by yourself.



  5. #5
    Parallels Team IgorG's Avatar
    Join Date
    Oct 2009
    Location
    Novosibirsk, Russia
    Posts
    15,383

    Default

    Quote Originally Posted by l.with View Post
    Thus I have no idea what to do.
    As I wrote before:

    Contact Support Team if you can't fix this database inconsistency by yourself.



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