Version8 update corrupt! Total Disaster!

Discussion in 'General Questions' started by boomer88, Dec 27, 2013.

  1. boomer88

    boomer88 Bit poster

    Messages:
    3
    12/26/2013 version8 update notice via popup. I clicked OK and after update my MAC was frozen(could NOT open any programs)(would not restart or shut down)(45 min w/Apple support to repair MAC)
    Parallels would not function but I don't recall what the message was.
    Today(27 Dec) I downloaded the V9 Trial and that is up and running now, but win7 is slower than before this disaster started.
    I am very unhappy and feel as though I'm hostage to a very poor update that forced me to upgrade.

    Unfortunately, I do not have a backup to use. Long Story but totally My fault...

    My gut reaction is to totally remove Parallels. Can someone point me to a link that shows how to completely remove Parallels?

    Thank You
     
  2. Looran@Parallels

    Looran@Parallels Parallels Support

    Messages:
    309
    Hi boomer88,

    I would suggest to reinstall Parallels Desktop for Mac by downloading and installing from here:

    Parallels Desktop 9 for Mac: http://www.parallels.com/directdownload/pd9
    Parallels Desktop 8 for Mac: http://www.parallels.com/directdownload/pd8

    Install Parallels Tools in your Virtual Machine from the Virtual Machine menu =>Install Parallels Tools (http://kb.parallels.com/4841)

    Please try to follow the steps mentioned on the article below to improve Virtual Machine performance on the Mac:

    http://kb.parallels.com/112091

    Also, to uninstall Parallels Desktop for Mac follow: http://kb.parallels.com/116992


    Thanks,
    Looran
     
    Last edited: Apr 15, 2014
  3. Specimen

    Specimen Product Expert

    Messages:
    3,242
    You can download Parallels 8 from Parallels site, links in my signature.
     

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