Parallels Crashes When Trying To Update

Discussion in 'Installation and Configuration of Parallels Desktop' started by eebean2, Apr 3, 2014.

  1. eebean2

    eebean2 Bit poster

    Messages:
    2
    When starting Parallels 9 I get an option to update.

    The following crashed Parallels:

    (From pop up windows) > Install Update > Crashes
    Parallels Desktop > Check For Updates > (Pop up windows w/ update) > Install Update > Crash
    Parallels Desktop > About Parallels Desktop > Check For Updates > (Pop up windows w/ update) > Install Update > Crash

    Some times the second two will crash when clicking "Check For Updates".

    Its an update to 9.0.24217.979618
     
  2. Looran@Parallels

    Looran@Parallels Parallels Support

    Messages:
    309
    Hi eebean2,

    This could have happened if the Parallels Desktop installation file was broken during the downloading process.

    Please follow the steps outlined below to update to the latest build for Parallels Desktop 9 for Mac:

    1. While in Finder, click on Go menu, then click Go to Folder;
    2. Type in ~/Library/Parallels/Downloads and press Go
    3. Locate ParallelsDesktop9.0.24217.dmg.prlupd-part file and delete it (move to Trash)
    4. Then try to download the update for Parallels Desktop using the Check for Updates menu again.

    Alternatively, the latest update is also available for manual download. You may use this option if Parallels Desktop does not start and you are unable to check for updates from within the product.

    http://www.parallels.com/directdownload/pd9/

    Thanks,
    Looran
     
  3. eebean2

    eebean2 Bit poster

    Messages:
    2
    Thank you so much!

    Said I had a full download, although it has never downloaded before? Deleted it and re downloaded. Works great now.

    Thank you!
     

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