Update check does not complete !!!

Discussion in 'General Questions' started by macchan, May 24, 2014.

  1. macchan

    macchan Bit poster

    Messages:
    9
    When I run Parallels Desktop for Mac (Build9.0.24229), it does not show any window and does not activate Windows!
    From the menu bar, the menu item "checking updates ..." become grey, and it repeats this status even after re-running Parallels Desktop for Mac! Sometimes it is fixed after system restart.
    Then I set "No checking for updates", but Parallels Desktop for Mac still cause this error! I also reinstalled , but it still occurs!
     
  2. Ram@Parallels

    Ram@Parallels Parallels Support

    Messages:
    779
  3. macchan

    macchan Bit poster

    Messages:
    9
    Thanks for advices.
    I found it is caused by the conflict(?) between Paralles desktop and scan (http://www.xscanmac.com/english/index.php).
    When I found this problem, I checked installed applications, and then it is caused by scan (by stopping the usage of scan, Parallels desktop works normally).
     
  4. Ram@Parallels

    Ram@Parallels Parallels Support

    Messages:
    779
    Thank you Macchan, for sharing the solution with us.

    Feel free to get back to us if you need any assistance.
     

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