Parallels 9 Win 7 guest freezes OSX Mavericks

Discussion in 'Windows Virtual Machine' started by kamran, Jul 28, 2014.

  1. kamran

    kamran Bit poster

    Messages:
    1
    My Macbook pro is running OSX Mavericks, this OSX and this Hardware work fine together all day. But when I start Parallels 9 Windows 7 VM, less than a minute after the Win7 desktop appears the OSX video scrambles then turns black, keyboard and track-pad becomes unresponsive and the whole Mac OS freezes, requiring power down to force reboot. I tried setting Parallels video memory to 128M but that made no difference. This same Win7 VM image ran fine for more than a year on Parallels 8 and OSX Lion.

    Thanks for your help.
     
  2. Ram@Parallels

    Ram@Parallels Parallels Support

    Messages:
    779
    Hi kamran,

    Please follow the steps as suggested bellow:

    1. Download parallels Desktop 9 latest build from www.parallels.com/directdownload/pd9
    2. Install Parallels Desktop 9 http://kb.parallels.com/116989
    3. (Re)Install Parallels Tools as suggested at http://kb.parallels.com/4841
    4. Shutdown Virtual Machine.
    5. Go to Virtual Machine Configuration (http://kb.parallels.com/117287) > General > Increase number of CPU's to '2', increase memory to '4GB'.
    6. Click on Options > Optimization > check Enable Adaptive Hypervisor.
    7. Please follow the steps suggested at http://kb.parallels.com/112091 to improve virtual machine performance on your Mac.
     

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