Subscription Not Recognised

Discussion in 'Account and Subscription Management' started by Warmtone, Aug 12, 2014.

  1. Warmtone

    Warmtone Bit poster

    Messages:
    2
    I paid my 12 month subscription last night and I have a receipt from the iTunes Store but the iPad app won't allow me to access my Mac computer signalling my subscription has expired!

    But when I click on my email address the App confirms my subscription is valid until August 2015.

    There seems to be an integrity problem with the payment process?

    Referred to Support for action
     
  2. Hello Warmtone,

    Please reboot your mobile device. The issue should be resolved.
    If you have any other questions please do not hesitate to let us know.
     
  3. crispydog70

    crispydog70 Bit poster

    Messages:
    2
    how did this work out? i had exactly the same issue, rebooted but no joy. frustrating.
     
  4. Hello Crispydog70,
    In order to resolve the issue with Parallels Access we have changed some subscription settings on our side.
    Now please try to reboot your mobile device once again and check the issue.
     
  5. crispydog70

    crispydog70 Bit poster

    Messages:
    2
    that works now - thanks very much.
     
  6. Glad to know!
    If you have any other questions please do not hesitate to let us know.
     

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