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Thread: Initial config/Login fails

  1. #1
    Kilo Poster
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    Oct 2008
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    Default Initial config/Login fails

    Hi,

    I have installed SMB in a Windows Virtuozzo 4 container, through PBAS.

    Installation is no problem.

    When I login as admin/setup it prompts me to enter emailaddress and a new password. I enter that and after I continue it gives me the following error:

    "Initial configuration failed. Please contact support to resolve this issue."

    The Event Viewer says:

    "Class not registered (COM Error 80040154) at Unable to get all IP addresses
    at (IFmng::IPManager::getAll line 296)
    at execute console command --reread(vconsoleapp::start line 129)
    at execute C:\Parallels\Plesk\/admin/bin/ifmng --reread(vconsoleapp::run line 140)
    Execute file name: C:\Parallels\Plesk\admin\bin\ifmng.exe"

    I've tried a solution in KB which didn't work: http://kb.parallels.com/en/1717

    Any ideas anyone?
    Don't wanna waste a support ticker for this since we're only testing the product for now...

    //J



  2. #2
    Parallels Team IgorG's Avatar
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    Default

    Is there any error messages when you try KB article solution?



  3. #3
    Kilo Poster
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    Oct 2008
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    Default

    Hi,

    no errors when doing KB solution.

    I should also mention that I've recreated the VPS three times, even on different hardwarenodes, and it is the same error every time.

    //Johannes



  4. #4
    Parallels Team IgorG's Avatar
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    Default

    Is it affected only VPSes created via PBAS?



  5. #5
    Kilo Poster
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    Oct 2008
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    Default

    Yes, all vps was created via PBAS.

    On one vps we deployed the SMBPanel template through commandline, but the vps was created via PBAS.



  6. #6
    Kilo Poster
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    Oct 2008
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    Default

    Tried to create a new vps through Managament Console, and now it works.

    Any idea what the problem is when I create via PBAS? What configuration paramater can mess this up?



  7. #7
    Parallels Team IgorG's Avatar
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    Default

    Seems it is problem from PBAS side and I think you may contact support team with this question.



  8. #8
    Bit Poster
    Join Date
    Dec 2010
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    7

    Default same here

    hey, i have the same problem but in CentOS
    install was fine, but when i want to login the 1st time this error happen "Initial configuration failed. Please contact support to resolve this issue."
    anyone found out how to solve this, any ideas

    thanks



  9. #9
    Parallels Team IgorG's Avatar
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    Default

    Did you try /usr/local/psa/bin/init_conf ?



  10. #10
    Bit Poster
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    Default

    what should i do with it?



  11. #11
    Parallels Team IgorG's Avatar
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    Default

    Quote Originally Posted by Nabilk View Post
    what should i do with it?
    You should perform initial configuration. Contact support team if you are not familiar with Linux command line utilities.



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