Help with USB "dongle"

Jul 12, 2006, 12:14 PM #1
ira Junior Member Join: Jul 2006 Posts: 1	Help with USB "dongle" I've just started using parallels on my intel imac at work. One of the key programs I need to run with windows requires a usb authorisation key to work (also known as a usb dongle). In order for the dongle to work windows installs two drivers "Aladdin systems key" and another driver for "HASP 2.17". On the first install this works OK and windows recognises both drivers. The problem arises when I unplug the dongle and try to plug it back in. When I do that the only driver that comes up in device manager is "Aladdin systems key" and it fails to start. I must admit to being a windows newbie having only worked with Mac and Linux in the past so perhaps there is a way I could resolve the problem by explicitly unmounting the usb disk and shutting down both drivers before physically unplugging the key ... I don't know how to do this though since the key does not show up as a storage device. For now I have to uninstall drivers and reinstall every time I want to use my program. If anyone can offer some hints I would much appreciate it. And if someone from parallels could take note and fix this problem in the next release that would also be great. Thanks

Jul 12, 2006, 12:14 PM

ira
Junior Member

Join: Jul 2006
Posts: 1

Help with USB "dongle"

I've just started using parallels on my intel imac at work.

One of the key programs I need to run with windows requires a usb authorisation key to work (also known as a usb dongle).

In order for the dongle to work windows installs two drivers "Aladdin systems key" and another driver for "HASP 2.17".

On the first install this works OK and windows recognises both drivers. The problem arises when I unplug the dongle and try to plug it back in. When I do that the only driver that comes up in device manager is "Aladdin systems key" and it fails to start.

I must admit to being a windows newbie having only worked with Mac and Linux in the past so perhaps there is a way I could resolve the problem by explicitly unmounting the usb disk and shutting down both drivers before physically unplugging the key ... I don't know how to do this though since the key does not show up as a storage device.

For now I have to uninstall drivers and reinstall every time I want to use my program. If anyone can offer some hints I would much appreciate it. And if someone from parallels could take note and fix this problem in the next release that would also be great.

Thanks

Jul 14, 2006, 04:55 PM #2
staggy1 Junior Member Join: Apr 2006 Posts: 10	Ira, if you find a way for this to work please post as I have the same problem Cheers

Jul 17, 2006, 11:53 AM #3
richardsan Junior Member Join: May 2006 Posts: 4	same here my lightwave usb dongle is not seen by the application wanting it. really need to get this working ! there aren't any:rolleyes: problems with it, on the mac side...

Jul 17, 2006, 12:31 PM #4
Jmdor Junior Member Join: May 2006 Posts: 26	Disable/Reenable The way we've found around this issue is to go to control panels in windows, select "system", then "hardware manager." Under the list of usb devices, yours will have an exclamation point or some such on it. Right-click, select disable. Select ok to any warning dialogue. Right-click, select enable. Your dongle should now be working. I have to do this for my aladdin hasp and a card reader. It's slightly annoying, but much better than the thing not working! Jeanne

Jul 17, 2006, 12:31 PM

Jmdor
Junior Member

Join: May 2006
Posts: 26

Disable/Reenable

The way we've found around this issue is to go to control panels in windows, select "system", then "hardware manager." Under the list of usb devices, yours will have an exclamation point or some such on it. Right-click, select disable. Select ok to any warning dialogue. Right-click, select enable. Your dongle should now be working.

I have to do this for my aladdin hasp and a card reader. It's slightly annoying, but much better than the thing not working!

Jeanne

Jul 18, 2006, 01:15 AM #5
richardsan Junior Member Join: May 2006 Posts: 4	not working tried tthe disable, re-enable process without succes...

Jul 23, 2006, 09:55 AM #6
staggy1 Junior Member Join: Apr 2006 Posts: 10	Does not work for me either, any more ideas.

Aug 8, 2006, 08:46 PM #7
Jazzy60 Junior Member Join: Aug 2006 Posts: 1	usb dongle security device Yup same old. Using Parallels for 1 Windows program we use and it a dongle usb security device. I've used VPC 7 with XP for a while and it was an unstable slow slug, so bought a new intel imac (2g RAM), Windows and Parallels with great anticipation. Install was a real struggle and Parallels support (at $35.00cdn a call) was very difficult. Anyway finally got Windows running and it was awesome. Very fast to load etc. BUt when the one programe we needed was loaded the usb dongle iis not supported and we are back to square one. Any thoughts on Boot Camp and the dongle? My next decision may be to buy a PC to run one program (Arggghhhhh)

Aug 8, 2006, 08:46 PM

Jazzy60
Junior Member

Join: Aug 2006
Posts: 1

usb dongle security device

Yup same old. Using Parallels for 1 Windows program we use and it a dongle usb security device. I've used VPC 7 with XP for a while and it was an unstable slow slug, so bought a new intel imac (2g RAM), Windows and Parallels with great anticipation. Install was a real struggle and Parallels support (at $35.00cdn a call) was very difficult. Anyway finally got Windows running and it was awesome. Very fast to load etc. BUt when the one programe we needed was loaded the usb dongle iis not supported and we are back to square one. Any thoughts on Boot Camp and the dongle? My next decision may be to buy a PC to run one program (Arggghhhhh)

Oct 1, 2006, 01:54 PM #8
denis Junior Member Join: Sep 2006 Posts: 4	All of my problems with HASP 2.17 dongle, aka Aladdin key, were gone after I installed the version 1922 RC 2 onto my Macbook Pro (Intel Duo) from the website. The new version also resolved all my problems with the Viking d-Card reader/ writer. The latest update is not available through the automatic software update function. You have to download it from the website directly. You will not have to reinstall the guest OS. The link to the latest version is here: http://www.parallels.com/en/download/desktop/ Thanks again, Jeanne, for her smart advice and generouse help! With this post, I would like to inform all embroidery designers that the Husqvarna Viking 3D Professional software, the HASP 2.17 dongle, and d-Card reader/writer can work totally smoothly now on Macs with the help of Parallels. Thanks to the Parallels team! Finally we do not have to have a Mac and a PC to be able to do our work.

Oct 1, 2006, 01:54 PM

denis
Junior Member

Join: Sep 2006
Posts: 4

All of my problems with HASP 2.17 dongle, aka Aladdin key, were gone after I installed the version 1922 RC 2 onto my Macbook Pro (Intel Duo) from the website.

The new version also resolved all my problems with the Viking d-Card reader/ writer.

The latest update is not available through the automatic software update function. You have to download it from the website directly. You will not have to reinstall the guest OS.

The link to the latest version is here:

http://www.parallels.com/en/download/desktop/

Thanks again, Jeanne, for her smart advice and generouse help!

With this post, I would like to inform all embroidery designers that the Husqvarna Viking 3D Professional software, the HASP 2.17 dongle, and d-Card reader/writer can work totally smoothly now on Macs with the help of Parallels.

Thanks to the Parallels team! Finally we do not have to have a Mac and a PC to be able to do our work.

Oct 2, 2006, 06:49 PM #9
Linda Junior Member Join: Oct 2006 Posts: 3	Jeanne, Thank you so much for posting your fix for the dongle issue! I just tried it and it worked! Now I can start working on my iMac again, instead of my laptop! Thank you thank you thankyou!!!! :) Linda

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Help with USB "dongle"