attachment problem with web-based mail

May 20, 2005, 12:41 PM

kemhosting
Guest

Join:
Posts: n/a

attachment problem with web-based mail

First up, some stats on the box:
Redhat ES3
httpd-2.0.46-44.ent
courier-imap-3.0.8-rhel3.build75050130.17
php-imap-4.3.9-11.rhel3.art
php-4.3.9-11.rhel3.art
psa-courier-imap-add-7.5.2-rhel3.build75050130.17
psa-7.5.2-rhel3.build75050130.17

After I've attached any size/type of file in Horde/Squirrelmail and try to send the email, the window sits there and 'thinks' for several minutes. Finally, it then displays this error:

Horde:

Quote:

There was an error sending your message: unable to send data"

..and in the horde.log:

Quote:

May 20 11:48:55 HORDE [error] [imp] unable to send data [on line 931 of "/home/httpd/vhosts/webmail/horde/imp/compose.php"]

Squirrelmail:
just sits and spins indefinitely...or at least for 10-15 minutes..no errors...

On the other side, when I try to open attachments, I get this error:

Horde:
(when opening via text link)

Quote:

The image “http://webmail.domain.com/horde/imp/...56ad474a708e9” cannot be displayed, because it contains errors.

when I click the disk icon to download the file, it downloads as the right name and extension, but it really is a text file with this error:

Quote:

<br />
<b>Notice</b>: (null)(): [CLOSED] IMAP connection broken (server response) (errflg=2) in <b>Unknown</b> on line <b>0</b><br />

Squirrelmail:
(when opening via text link)

Quote:

The image “http://mail.domain.com/squirrelmail/...ssed_ent_id=0” cannot be displayed, because it contains errors.

when I click the "Download" link:

Quote:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">

<html>

<head>

<title>SquirrelMail: ERROR</title>
<style type="text/css">

</style>

</head>

<body text="#000000" bgcolor="#FFFFFF" link="#0000CC" vlink="#0000CC" alink="#0000CC">

<table width="100%" cellpadding="1" cellspacing="0" align="center" border="0" bgcolor="#ABABAB"><tr><td><table width="100%" cellpadding="0" cellspacing="0" align="center" border="0" bgcolor="#FFFFFF"><tr><td align="center" bgcolor="#DCDCDC"><font color="#CC0000"><b>ERROR:</b></font></td></tr><tr><td><table cellpadding="1" cellspacing="5" align="center" border="0"><tr><td align="left"><b><font color="#CC0000">
ERROR : Unknown imap response.</b><br />
Query: FETCH 1622 BODY[2]<br />Server responded: </font><br />

</td>
</tr></table></td></tr></table></td></tr></table>

has anyone experienced anything like this? my clients are really upset about this huge limitation (obviously) and I''m hitting a brick wall with my debugging attempts.

May 25, 2005, 08:18 PM

wulfy@
Junior Member

Join: May 2005
Posts: 1

I have an almost identical setup with the same issue.

I've had SWsoft in troubleshooting it.

They claimed:

Quote:

As to your main problem: php couldn't find ioncube loader and reported about this into httpd /var/log/httpd/error_log:

Failed loading /usr/lib/ioncube/Ioncube_loader_lin_4.3.so: /usr/lib/ioncube/Ioncube_loader_lin_4.3.so: cannot open shared object file: No such file or directory Failed loading /usr/lib/ioncube/Ioncube_loader_lin_4.3.so: /usr/lib/ioncube/Ioncube_loader_lin_4.3.so: cannot open shared object file: No such file or directory

I've commented out string with ioncube in /etc/php.ini (because I haven't found ioncube libs on your server) and restarted apache. Now horde works fine and sends mails with attachments without any problems.

Their last statement not true. Problem either was never fixed or never went away.

Aug 16, 2005, 01:15 AM #3
techwide Junior Member Join: Sep 2003 Posts: 17	Have you guys fixed the problem? I am having the same problem that I cannot download attachments on both Horde and SquirrelMail. I think the problem is with Courier-IMAP but I cannot find a solution. I don't know what to do...

Aug 16, 2005, 01:50 AM #4
jamesyeeoc Senior Member Join: Nov 2003 Posts: 2,620	Just out of curiosity (since it's not listed in the original post), what version of php-pear are you running? If you have 'php-imap-4.3.9-11.rhel3.art' then you should also have 'php-pear-4.3.9-11.rhel3.art' Apparently the error: <br /> <b>Notice</b>: (null)(): [CLOSED] IMAP connection broken (server response) (errflg=2) in <b>Unknown</b> on line <b>0</b><br /> can be caused by a number of things (Google it), and line 931 of compose.php is the end of a loop and looks to be reporting PEAR_error on a failure. __________________ [COLOR=darkblue][size=1] [b]I hate upgrading! I'd rather build a new box.[/b] ;) Sleep? Who needs sleep? There are only half as many hours in a day as there need to be! A bullet sounds the same in any language, so stick a sock in it you cow! - Stewie Griffin[/size] Please use [COLOR=red][B]SEARCH[/B][/COLOR] before posting, many times the answer to your question is already posted![/COLOR] [COLOR=green][size=2]"We judge ourselves by what we feel capable of doing, while others judge us by what we have already done." -- Henry Wadsworth Longfellow Your theory is crazy, but it's not crazy enough to be true. - Niels Bohr Microsoft isn't evil, they just make really crappy operating systems. - Linus Torvalds They have computers, and they may have other weapons of mass destruction. - Janet Reno[/size][/COLOR]

Aug 16, 2005, 01:50 AM

jamesyeeoc
Senior Member

Join: Nov 2003
Posts: 2,620

Just out of curiosity (since it's not listed in the original post), what version of php-pear are you running?

If you have 'php-imap-4.3.9-11.rhel3.art' then you should also have 'php-pear-4.3.9-11.rhel3.art'

Apparently the error:

<br />
<b>Notice</b>: (null)(): [CLOSED] IMAP connection broken (server response) (errflg=2) in <b>Unknown</b> on line <b>0</b><br />

can be caused by a number of things (Google it), and line 931 of compose.php is the end of a loop and looks to be reporting PEAR_error on a failure.

__________________
[COLOR=darkblue][size=1]
[b]I hate upgrading! I'd rather build a new box.[/b] ;)
Sleep? Who needs sleep? There are only half as many hours in a day as there need to be!
A bullet sounds the same in any language, so stick a sock in it you cow! - Stewie Griffin[/size]
Please use [COLOR=red][B]SEARCH[/B][/COLOR] before posting, many times the answer to your question is already posted![/COLOR]
[COLOR=green][size=2]"We judge ourselves by what we feel capable of doing, while others judge us by what we have already done." -- Henry Wadsworth Longfellow
Your theory is crazy, but it's not crazy enough to be true. - Niels Bohr
Microsoft isn't evil, they just make really crappy operating systems. - Linus Torvalds
They have computers, and they may have other weapons of mass destruction. - Janet Reno[/size][/COLOR]

Aug 16, 2005, 02:15 AM #5
techwide Junior Member Join: Sep 2003 Posts: 17	I am running php-imap-4.3.2-23.ent but I don't seem to have pear at all. Would this be a problem?

Aug 16, 2005, 02:22 AM #6
jamesyeeoc Senior Member Join: Nov 2003 Posts: 2,620	Hmm, I can't remember if Pear is an absolute requirement since I have it on all servers (even test servers). Just to make sure, run the following: rpm -qa \|grep 'pear' and see if anything is listed. You can always install Pear and see if it resolves the problem. __________________ [COLOR=darkblue][size=1] [b]I hate upgrading! I'd rather build a new box.[/b] ;) Sleep? Who needs sleep? There are only half as many hours in a day as there need to be! A bullet sounds the same in any language, so stick a sock in it you cow! - Stewie Griffin[/size] Please use [COLOR=red][B]SEARCH[/B][/COLOR] before posting, many times the answer to your question is already posted![/COLOR] [COLOR=green][size=2]"We judge ourselves by what we feel capable of doing, while others judge us by what we have already done." -- Henry Wadsworth Longfellow Your theory is crazy, but it's not crazy enough to be true. - Niels Bohr Microsoft isn't evil, they just make really crappy operating systems. - Linus Torvalds They have computers, and they may have other weapons of mass destruction. - Janet Reno[/size][/COLOR]

Aug 16, 2005, 02:22 AM

jamesyeeoc
Senior Member

Join: Nov 2003
Posts: 2,620

Hmm, I can't remember if Pear is an absolute requirement since I have it on all servers (even test servers).

Just to make sure, run the following:

rpm -qa |grep 'pear'

and see if anything is listed. You can always install Pear and see if it resolves the problem.

__________________
[COLOR=darkblue][size=1]
[b]I hate upgrading! I'd rather build a new box.[/b] ;)
Sleep? Who needs sleep? There are only half as many hours in a day as there need to be!
A bullet sounds the same in any language, so stick a sock in it you cow! - Stewie Griffin[/size]
Please use [COLOR=red][B]SEARCH[/B][/COLOR] before posting, many times the answer to your question is already posted![/COLOR]
[COLOR=green][size=2]"We judge ourselves by what we feel capable of doing, while others judge us by what we have already done." -- Henry Wadsworth Longfellow
Your theory is crazy, but it's not crazy enough to be true. - Niels Bohr
Microsoft isn't evil, they just make really crappy operating systems. - Linus Torvalds
They have computers, and they may have other weapons of mass destruction. - Janet Reno[/size][/COLOR]

Aug 16, 2005, 02:33 AM #7
techwide Junior Member Join: Sep 2003 Posts: 17	It's not there at all. I have a test server with a similar setup which works without pear. So I guess pear is not necessary to run Horde or SquirrelMail.

Aug 16, 2005, 03:01 AM #8
jamesyeeoc Senior Member Join: Nov 2003 Posts: 2,620	techwide - sorry, I just realized you were not the original poster. Are your error messages identical to kemhosting's? And have you tried even a simple text attachment like just 'Hello' in a text file? You didn't mention the attachment file types you tried, but check your /usr/share/psa-horde/imp/config/mime_drivers.php file and verify there are mime types for those files you tried. Have you installed any Horde/IMP addons other than those supplied by Plesk? Many of the google results I found were related to addons causing problems. You could also force a re-install of the courier-imap related rpms to make sure any corrupted files get re-written. That's all I can think of at the moment... __________________ [COLOR=darkblue][size=1] [b]I hate upgrading! I'd rather build a new box.[/b] ;) Sleep? Who needs sleep? There are only half as many hours in a day as there need to be! A bullet sounds the same in any language, so stick a sock in it you cow! - Stewie Griffin[/size] Please use [COLOR=red][B]SEARCH[/B][/COLOR] before posting, many times the answer to your question is already posted![/COLOR] [COLOR=green][size=2]"We judge ourselves by what we feel capable of doing, while others judge us by what we have already done." -- Henry Wadsworth Longfellow Your theory is crazy, but it's not crazy enough to be true. - Niels Bohr Microsoft isn't evil, they just make really crappy operating systems. - Linus Torvalds They have computers, and they may have other weapons of mass destruction. - Janet Reno[/size][/COLOR]

Aug 16, 2005, 03:01 AM

jamesyeeoc
Senior Member

Join: Nov 2003
Posts: 2,620

techwide - sorry, I just realized you were not the original poster. Are your error messages identical to kemhosting's?

And have you tried even a simple text attachment like just 'Hello' in a text file? You didn't mention the attachment file types you tried, but check your /usr/share/psa-horde/imp/config/mime_drivers.php file and verify there are mime types for those files you tried.

Have you installed any Horde/IMP addons other than those supplied by Plesk? Many of the google results I found were related to addons causing problems.

You could also force a re-install of the courier-imap related rpms to make sure any corrupted files get re-written. That's all I can think of at the moment...

__________________
[COLOR=darkblue][size=1]
[b]I hate upgrading! I'd rather build a new box.[/b] ;)
Sleep? Who needs sleep? There are only half as many hours in a day as there need to be!
A bullet sounds the same in any language, so stick a sock in it you cow! - Stewie Griffin[/size]
Please use [COLOR=red][B]SEARCH[/B][/COLOR] before posting, many times the answer to your question is already posted![/COLOR]
[COLOR=green][size=2]"We judge ourselves by what we feel capable of doing, while others judge us by what we have already done." -- Henry Wadsworth Longfellow
Your theory is crazy, but it's not crazy enough to be true. - Niels Bohr
Microsoft isn't evil, they just make really crappy operating systems. - Linus Torvalds
They have computers, and they may have other weapons of mass destruction. - Janet Reno[/size][/COLOR]

Aug 16, 2005, 03:30 AM #9
techwide Junior Member Join: Sep 2003 Posts: 17	Yes, I have the same problem as kemhosting but my server is CentOS 3.3. That's why I asked whether the problem was resolved. A text attachment is also a problem. It seems any attachments cannot be downloaded using Horde or SquirrelMail. I am only using the packages supplied by Plesk, no Horde/IMP addons installed. I think I should try to re-install related rpms but a few days ago the problem disappeared and came back again today. Nothing was changed.

Aug 16, 2005, 03:30 AM

techwide
Junior Member

Join: Sep 2003
Posts: 17

Yes, I have the same problem as kemhosting but my server is CentOS 3.3. That's why I asked whether the problem was resolved.

A text attachment is also a problem. It seems any attachments cannot be downloaded using Horde or SquirrelMail.

I am only using the packages supplied by Plesk, no Horde/IMP addons installed.

I think I should try to re-install related rpms but a few days ago the problem disappeared and came back again today. Nothing was changed.

Oct 17, 2005, 11:52 AM #10
rthrash@ Member Join: Mar 2003 Posts: 60	Was there ever any solution for the download issues? Horde is just timing out with attachments, even when trying to download them or to download them as a .zip file. Zips come across as file size of 0 bytes, too. Sounds like it's pretty universal across multiple server configs pointing to a Horde or Horde-integration issue. My server config is a custom PHP 5.0.4 compile with Plesk 7.5.3 and MySQL 4.1.11 + plus a few 4PSA utilities.

Oct 17, 2005, 11:52 AM

#10

rthrash@
Member

Join: Mar 2003
Posts: 60

Was there ever any solution for the download issues?

Horde is just timing out with attachments, even when trying to download them or to download them as a .zip file. Zips come across as file size of 0 bytes, too.

Sounds like it's pretty universal across multiple server configs pointing to a Horde or Horde-integration issue. My server config is a custom PHP 5.0.4 compile with Plesk 7.5.3 and MySQL 4.1.11 + plus a few 4PSA utilities.

Oct 17, 2005, 06:56 PM #11
jamesyeeoc Senior Member Join: Nov 2003 Posts: 2,620	If your Horde framework version is the one issued with Plesk 7.5.3, then you'll probably need to update that to Horde 3.05 (or whatever the latest is). Horde is sensitive to the version of PHP you run on the server. I have not specifically checked on Horde 3.05 vs PHP 5.0.x issues, but I do know there are/were some issues with Horde lesser versions and PHP 4.4 __________________ [COLOR=darkblue][size=1] [b]I hate upgrading! I'd rather build a new box.[/b] ;) Sleep? Who needs sleep? There are only half as many hours in a day as there need to be! A bullet sounds the same in any language, so stick a sock in it you cow! - Stewie Griffin[/size] Please use [COLOR=red][B]SEARCH[/B][/COLOR] before posting, many times the answer to your question is already posted![/COLOR] [COLOR=green][size=2]"We judge ourselves by what we feel capable of doing, while others judge us by what we have already done." -- Henry Wadsworth Longfellow Your theory is crazy, but it's not crazy enough to be true. - Niels Bohr Microsoft isn't evil, they just make really crappy operating systems. - Linus Torvalds They have computers, and they may have other weapons of mass destruction. - Janet Reno[/size][/COLOR]

Oct 17, 2005, 06:56 PM

#11

jamesyeeoc
Senior Member

Join: Nov 2003
Posts: 2,620

If your Horde framework version is the one issued with Plesk 7.5.3, then you'll probably need to update that to Horde 3.05 (or whatever the latest is). Horde is sensitive to the version of PHP you run on the server.

I have not specifically checked on Horde 3.05 vs PHP 5.0.x issues, but I do know there are/were some issues with Horde lesser versions and PHP 4.4

__________________
[COLOR=darkblue][size=1]
[b]I hate upgrading! I'd rather build a new box.[/b] ;)
Sleep? Who needs sleep? There are only half as many hours in a day as there need to be!
A bullet sounds the same in any language, so stick a sock in it you cow! - Stewie Griffin[/size]
Please use [COLOR=red][B]SEARCH[/B][/COLOR] before posting, many times the answer to your question is already posted![/COLOR]
[COLOR=green][size=2]"We judge ourselves by what we feel capable of doing, while others judge us by what we have already done." -- Henry Wadsworth Longfellow
Your theory is crazy, but it's not crazy enough to be true. - Niels Bohr
Microsoft isn't evil, they just make really crappy operating systems. - Linus Torvalds
They have computers, and they may have other weapons of mass destruction. - Janet Reno[/size][/COLOR]

Oct 17, 2005, 07:18 PM #12
techwide Junior Member Join: Sep 2003 Posts: 17	Problem is not on Horde The problem is not on Horde since I am getting the same result from SquirrelMail. It seems it's a system related problem as I have setup squirrelmail on a different server which works fine to download attachments from the problemed server.

Oct 20, 2005, 12:58 AM #13
kemhosting Guest Join: Posts: n/a	I upgraded to the latest version of PSA (which updated Horde) and now attachments work both in Horde and Squirrelmail... Some client's still report occasional problems, but I assume that's more a client-side issue...hopefully.. I really wish I knew WHY the problem arose, but it probably had something to do with me upgrading some package and not another. That's the one thing I really don't like about PSA - you're locked into their RPMs(or the AtomicRocketTurtle ones, which are great btw). With my Debian machine at home I can always stay up to date without hesitation. On my web server I have to investigate each update to make sure it doesn't break Plesk, or wait for Plesk to release their customized version of the package. Anyways. I guess my advice would be to simply upgrade PSA as a whole. FWIW: I can never get the PSA update tool to work in the web admin tool. I always download the tarred batch of RPMs and do it manually. good luck. ed

Oct 20, 2005, 12:58 AM

#13

kemhosting
Guest

Join:
Posts: n/a

I upgraded to the latest version of PSA (which updated Horde) and now attachments work both in Horde and Squirrelmail... Some client's still report occasional problems, but I assume that's more a client-side issue...hopefully..

I really wish I knew WHY the problem arose, but it probably had something to do with me upgrading some package and not another. That's the one thing I really don't like about PSA - you're locked into their RPMs(or the AtomicRocketTurtle ones, which are great btw). With my Debian machine at home I can always stay up to date without hesitation. On my web server I have to investigate each update to make sure it doesn't break Plesk, or wait for Plesk to release their customized version of the package.
Anyways. I guess my advice would be to simply upgrade PSA as a whole.

FWIW: I can never get the PSA update tool to work in the web admin tool. I always download the tarred batch of RPMs and do it manually.

good luck.
ed

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attachment problem with web-based mail