Upgrade for International Version
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Jun 8, 2007, 03:15 AM
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mkuron Junior Member Join: Jun 2007 Posts: 3 |
Upgrade for International Version Does the $39/$49 upgrade price and the free-upgrade-if-purchased-after-May-1st also apply for international customers (I bought my German copy from Avanquest)? If yes, how do I claim my free upgrade (got my copy on May 8th) - I guess I'll have to wait till Avanquest upgrades their version to 3.0. |
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Jun 8, 2007, 05:14 AM
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marcelbeemster Junior Member Join: Jun 2007 Posts: 2 |
My original retail copy of parallels has a "UK" mark on it. I forgot about it, ordered the $39 discount and tried installing 3.0 just last night: no luck. After entering the upgrade key it wants the original key and rejects that. Does not say why. So hoping for the international version soon (I have not seen any indication at all that there is such a thing) and hope that it will accept my discount-upgrade key (which might as well be US-only). Interestingly, with the upgrade key I was promised an email when 3.0 would be ready. I have not received that email yet so perhaps they figured out from my registered UK key that I am international. |
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Jun 8, 2007, 05:30 AM
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AndyB Junior Member Join: Apr 2007 Posts: 5 |
Eek - I havent yet installed v3 (backing up lots of stuff first) but I also have a uk ver 2.5 key, and have purchased the $39 upgrade, does this mean my new key is going to be the same.. i.e. it wont work as my original key is a uk one. (is there a means of swapping the key, or just doing away with the regional keys?) |
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Jun 8, 2007, 05:38 AM
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Joanna Carter Junior Member Join: Jun 2007 Posts: 14 |
I too have not been able to upgrade my UK version but, what has happened, is that the VMs have now been upgraded!! I am now unable to work until this has been resolved. Can I send an invoice for my daily rate to Parallels ?:p |
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Jun 8, 2007, 09:09 AM
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Ankou Guest Join: Posts: n/a |
Generally, localized versions become available shortly after the US version GA release. As soon as your localized version becomes available you can download it by choosing Check for Updates from the Help menu on the Parallels Desktop menubar. It will download all minor updates available for your version of Parallels Desktop and inform you about the major updates available. Our local partners are dealing with distributing the localized Parallels Desktop keys, please be patient and wait for the announcement from them. |
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Jun 8, 2007, 09:25 AM
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dicky Junior Member Join: Jun 2007 Posts: 1 |
Not much use I do not really understand that reply - if you offer upgrades in UK pounds, aware that many people will have purchased v.2 in store - then why will their old keys not work? If the upgrade does not work for international purchasers, you should not be offering it. And if you have already upgraded - then how is the fact that the "localisation partners" will offer updates going to help? How will we know when international flavours are available and will I then have to download another version? Will it work with both codes? Why can we not either exchange our original codes for ones that work, or can you not work out a way of getting the programs you have sold to work.... |
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Jun 8, 2007, 09:31 AM
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OllyW Junior Member Join: Jun 2007 Posts: 19 |
Quote:
What do you do if you have already upgraded the UK version of Parallels using the US version? I am having similar problems to others on here, I installed the software released last night but I'm now stuck in limbo with it refusing to accept my original activation key. How can I check for updates, if the software is unusable? There is no warning on your download page that it is only for US users. Do you not think it would be sensible to give your customers this information, it can't be that hard to place a warning on a web page? |
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Jun 8, 2007, 12:14 PM
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eddyk Junior Member Join: Apr 2006 Posts: 20 |
I just bought the upgrade, the upgrade key has been accepted and of course my (european) activation key has been refused... I have sent this letter to Diana (see sticky "Activation Key Problems") at order-support@parallels.com: " I just bought the upgrade for Parallels Desktop for Mac version 3.0. My order has been accepted and I received communications from notification-eng@element5.com and theLicense Key for "Parallels Desktop 3.0 for Mac Upgrade". Also my credit card (Diners Club) has been debited. Attached is an Invoice in euro currency from "Digital River GMBH of Germany". So everything seems OK. But... Trying to install the upgrade, I was able to enter the License key for the upgrade. Then the software asked me the activation key for the PREVIOUs version of Parallels desktop. It is considered as an Invalid activation key ! My initial copy of Parallels Desktop was a boxed set bought from the Belgian Apple store and it has worked with this very same activation key. What do I do now? Thanks for a very soon reply as I am stucked by now. " |
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