Why did the Forum hyperlink disappear?

Jun 24, 2006, 03:06 PM

egoebelbecker
Junior Member

Join: Jun 2006
Posts: 1

Quote:

Originally Posted by nick083

Dear Friends,

We need to provide a good quality of the product itself and its support. Due to a large volume of support requests we removed the links from the site. We think that we should provide the links only to users of the product. It will allow users to asktheir questions and find answers faster.

I can assure you that we'll never close the forum. Everybody will be able to read and post.

Again, our only intention is to make the support better. It must work for you as users of Parallels product.

Regards,
Nick

I found the forums via Google....I don't think you're really hiding anything.

May 4, 2006, 07:41 PM #2
sailguy Junior Member Join: Apr 2006 Posts: 3	First let me say I am pleased with your product and have already pre order. I would like to also support the link on your web site. I think it was a very bad idea removing it. I heard of your product from another web site and then visited yours. I would not of purchased your product if I had not found your forum and read the post. I read all of the problems people are having and then way the amount of installs, problems, support, etc and make up my own mind if I want to try the product. What made me purchase the product was this forum. Although I rarely post, you have a lot of people here helping or at least trying to help each other. That means a lot to someone thinking of buying your product. If that person thanks there is not even a support forum, he likely to move on. Think about putting the link back and only allow post to regester users.

May 4, 2006, 07:41 PM

sailguy
Junior Member

Join: Apr 2006
Posts: 3

First let me say I am pleased with your product and have already pre order.

I would like to also support the link on your web site. I think it was a very bad idea removing it.
I heard of your product from another web site and then visited yours. I would not of purchased your product if I had not found your forum and read the post.
I read all of the problems people are having and then way the amount of installs, problems, support, etc and make up my own mind if I want to try the product.

What made me purchase the product was this forum. Although I rarely post, you have a lot of people here helping or at least trying to help each other. That means a lot to someone thinking of buying your product. If that person thanks there is not even a support forum, he likely to move on.

Think about putting the link back and only allow post to regester users.

May 4, 2006, 09:08 PM #3
Godrifle Member Join: Apr 2006 Posts: 53	Agreed - Not a good move I paid for Parallels the day before the forums link disappeared. I have to admit that it generated some doubt in my mind. The forums are the driving force behind me buying the product. I wouldn't buy from a company that doesn't have an active user forum. So, in a nutshell, I think Parallels is hurting themselves. Then again, it's their ball, field and stadium, so they can make the rules. ;)

May 4, 2006, 09:08 PM

Godrifle
Member

Join: Apr 2006
Posts: 53

Agreed - Not a good move

I paid for Parallels the day before the forums link disappeared. I have to admit that it generated some doubt in my mind.

The forums are the driving force behind me buying the product. I wouldn't buy from a company that doesn't have an active user forum. So, in a nutshell, I think Parallels is hurting themselves.

Then again, it's their ball, field and stadium, so they can make the rules. ;)

May 9, 2006, 10:18 AM #4
theMacMan Junior Member Join: Apr 2006 Posts: 2	Forums Just give you my input, the reason I decided to purchase the product - and it was at Beta6 - is that I kept a close eye on the forums and everyone here helped me make up my mind to purchase rather than using bootcamp. I have support putting the forum link back on your main button. It now appears that there is something that you are hidding, a lot of here not that you're not. What would perspective buyers think. And to do it at such a critical time, just before release, I think is a huge mistake.

May 9, 2006, 10:18 AM

theMacMan
Junior Member

Join: Apr 2006
Posts: 2

Forums

Just give you my input, the reason I decided to purchase the product - and it was at Beta6 - is that I kept a close eye on the forums and everyone here helped me make up my mind to purchase rather than using bootcamp. I have support putting the forum link back on your main button. It now appears that there is something that you are hidding, a lot of here not that you're not. What would perspective buyers think. And to do it at such a critical time, just before release, I think is a huge mistake.

May 9, 2006, 09:48 PM #5
n4khq Member Join: Apr 2006 Posts: 81	Come on guys grow up. My browser has a book mark feature. It also has a history. I did not know the link was missing until I saw 55 post. Thought is was something important. Why don't you go over to MacTopia (the link still works) and give Gates pointers on web design. I am sure you will get the same level of attention and correspondence from Microsoft you have received from Parallels.

May 9, 2006, 09:52 PM

dhjdhj
Senior Member

Join: Apr 2006
Posts: 220

But what if you had not been in at the beginning when the link was visible? How would you have found it so you could peruse the info? How could Google index it so that people can search for help later?

David, WQ2S

Quote:

Originally Posted by n4khq

Come on guys grow up. My browser has a book mark feature. It also has a history. I did not know the link was missing until I saw 55 post. Thought is was something important. Why don't you go over to MacTopia (the link still works) and give Gates pointers on web design. I am sure you will get the same level of attention and correspondence from Microsoft you have received from Parallels.

May 17, 2006, 11:49 AM #7
fizzer fits Junior Member Join: May 2006 Posts: 3	"All we've done is remove some of the links in the main menu structure, so the forum can be a place where real Parallels users can discuss the product." I can see some reasoning behind that.... Still, when I first found out about parallels and looked at the site I very nearly passed it over because I thought it didn't have a forum. It was only after I typed 'parallels forum' into google and found this space that I gave the app serious consideration. At the end of the day Parallels is something that is going to have a substantial user base that is technically savvy... either enthusiasts or people in the I.T. industry - it draws the same ilk as VMware and Zen users, etc. These type of people (and a casual Mac User) will many times go to the forums to see what the community is saying about the product before purchasing it. I think forums lend to a product's credibility - ya'll have a good commenting base, you should put a link for the forum on the front page, in bold!

May 17, 2006, 11:49 AM

fizzer fits
Junior Member

Join: May 2006
Posts: 3

"All we've done is remove some of the links in the main menu structure, so the forum can be a place where real Parallels users can discuss the product."

I can see some reasoning behind that....

Still, when I first found out about parallels and looked at the site I very nearly passed it over because I thought it didn't have a forum. It was only after I typed 'parallels forum' into google and found this space that I gave the app serious consideration.

At the end of the day Parallels is something that is going to have a substantial user base that is technically savvy... either enthusiasts or people in the I.T. industry - it draws the same ilk as VMware and Zen users, etc. These type of people (and a casual Mac User) will many times go to the forums to see what the community is saying about the product before purchasing it.

I think forums lend to a product's credibility - ya'll have a good commenting base, you should put a link for the forum on the front page, in bold!

Jun 23, 2006, 02:28 PM

MicroDev
Senior Member

Join: Apr 2006
Posts: 122

Quote:

Originally Posted by n4khq

Have you found the new developer forum yet?

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Why did the Forum hyperlink disappear?