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Parallels 4.0 installation issue  
  

Parallels 4.0 installation issue

Nov 11, 2008, 07:15 AM
#1  

neil_c
Junior Member


Join: Nov 2008
Posts: 4		 Parallels 4.0 installation issue
I've just purchased the Parallels 4.0 upgrade and when try to install, I always end up with the following:



I have a MacBook Pro 2.2GHz with 4GB RAM, running 10.5.5. Parallels Desktop 3.0 was installed but was removed as part of the installation process for Parallels Desktop 4.0. I have tried manually removing any persistent Parallels 3.0 components and rebooted several times. Manually rebooting after receiving the error shown in the image does not solve the issue and Parallels 4.0 cannot be found in /Applications/
Nov 11, 2008, 07:31 AM
#2  

jasonvp
Junior Member


Join: Oct 2008
Posts: 12		 I'm also having problems with v4. My installation appears to have succeeded, but when I double-click on the Desktop icon, nothing happens. I tried double-clicking on my VM's disk image, and an error stating "Parallels SDK Not Found" came up.

No amount of uninstalling, rebooting, reinstalling, etc, etc seems to help.

I need to downgrade back to v3. :-(

jas
Nov 11, 2008, 07:43 AM
#3  

neil_c
Junior Member


Join: Nov 2008
Posts: 4		 My issue seems to be firewall related. I have the built-in firewall enabled. I just reinstalled Parallels 3.0 and then without launching it, installed Parallels 4.0. Near the end of the installation process, I got a prompt to allow Parallels Services.app to accept incoming connections. I allowed it and the install completed successfully. This was the first time in about 6 attempts that I saw the firewall prompt. Not good! At least I have PD 4.0 installed and running now.
Nov 11, 2008, 07:45 AM
#4  
Egurt's Avatar

Egurt
Parallels Team


Join: Apr 2007
Posts: 25		 Guys!
Thank you for your feedback. I'm trying to help you.

neil_c, may you press on "Show error" button and post the output.

jasonvp, may you provide me with more information about your problem?
Where do you have Desktop icon? (on the Dock or in /Application/ directory)
May you try to send me the output of the
ls -la /Application/
ls -la /Application/Parallels
Terminal commands?
Nov 11, 2008, 07:46 AM
#5  
Egurt's Avatar

Egurt
Parallels Team


Join: Apr 2007
Posts: 25
Quote:
Originally Posted by neil_c View Post
My issue seems to be firewall related. I have the built-in firewall enabled. I just reinstalled Parallels 3.0 and then without launching it, installed Parallels 4.0. Near the end of the installation process, I got a prompt to allow Parallels Services.app to accept incoming connections. I allowed it and the install completed successfully. This was the first time in about 6 attempts that I saw the firewall prompt. Not good! At least I have PD 4.0 installed and running now.
Thank you neil_c for your reply.
We will pay attention to your firewall issue.

Enjoy Parallels Desktop for Mac 4.0!
Nov 11, 2008, 07:52 AM
#6  

jasonvp
Junior Member


Join: Oct 2008
Posts: 12
Quote:
Originally Posted by Egurt View Post
jasonvp, may you provide me with more information about your problem?
Where do you have Desktop icon? (on the Dock or in /Application/ directory)
May you try to send me the output of the
ls -la /Application/
ls -la /Application/Parallels
Terminal commands?
Sure. The icon is in the /Applications directory. I double-click on it and nothing happens.

$ ls -la /Applications/
total 0
drwxrwxr-x+ 49 root admin 1666 Nov 11 07:48 ./
drwxrwxr-t 36 root admin 1292 Nov 11 07:48 ../
-rw-rw-r-- 1 root admin 0 Sep 23 2007 .localized
drwxrwxr-x 3 jvanpatt admin 102 Oct 21 08:07 AOL Radio.app/
drwxrwxr-x 3 root admin 102 Oct 16 17:43 Address Book.app/
drwxr-xr-x@ 4 jvanpatt admin 136 Oct 20 08:33 Adium.app/
drwxrwxr-x 6 root admin 204 Nov 3 18:55 AppleScript/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 Automator.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 Calculator.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 Chess.app/
drwxr-xr-x 3 jvanpatt admin 102 Oct 31 08:32 CrossOver.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 DVD Player.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 Dashboard.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 Dictionary.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 Expose.app/
drwxr-xr-x@ 3 jvanpatt admin 102 Oct 20 08:05 Firefox.app/
drwxrwxr-x 7 root admin 238 Oct 21 07:15 Flip4Mac/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 Font Book.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 Front Row.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:53 GarageBand.app/
drwxr-xr-x 3 jvanpatt admin 102 Nov 4 18:18 Google Notifier.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 Image Capture.app/
drwxr-xr-x 3 jvanpatt admin 102 Nov 3 19:33 Lingon.app/
drwxr-xr-x 3 jvanpatt admin 102 Oct 31 16:45 MPlayer OSX.app/
drwxrwxr-x 3 root admin 102 Oct 16 17:43 Mail.app/
drwxrwxr-x@ 15 root admin 510 Nov 7 07:59 Microsoft Office 2008/
drwxr-xr-x 3 jvanpatt admin 102 Oct 20 14:08 OMCEdit.app/
drwxrwxr-x@ 7 root admin 238 Nov 11 07:49 Parallels/
drwxrwxr-x 3 root admin 102 Nov 11 07:48 Parallels Desktop.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 Photo Booth.app/
drwxrwxr-x 3 root admin 102 Oct 16 17:43 Preview.app/
drwxrwxr-x 3 root admin 102 Oct 20 13:40 QuickTime Player.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 Safari.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 Spaces.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 Stickies.app/
drwxrwxr-x 3 root wheel 102 Aug 30 23:47 System Preferences.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 TextEdit.app/
drwxrwxr-x@ 3 jvanpatt admin 102 Nov 3 09:05 TextWrangler.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 Time Machine.app/
drwxrwxr-x+ 32 root admin 1088 Nov 3 18:55 Utilities/
drwxrwxr-x 3 root admin 102 Oct 16 17:43 iCal.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 iChat.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:54 iDVD.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:54 iMovie.app/
drwxrwxr-x 3 root admin 102 Nov 3 18:55 iPhoto.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:47 iSync.app/
drwxr-xr-x 3 jvanpatt admin 102 Oct 22 00:50 iTerm.app/
drwxrwxr-x 3 root admin 102 Oct 16 17:43 iTunes.app/
drwxrwxr-x 3 root admin 102 Aug 30 23:52 iWeb.app/

$ ls -la /Applications/Parallels
total 576
drwxrwxr-x@ 7 root admin 238 Nov 11 07:49 ./
drwxrwxr-x+ 49 root admin 1666 Nov 11 07:48 ../
-rw-r--r--@ 1 root admin 0 Nov 8 05:20 Icon?
lrwxr-xr-x 1 root admin 35 Nov 11 07:49 Parallels Desktop@ -> /Applications/Parallels Desktop.app
drwxrwxr-x 3 root admin 102 Nov 8 05:14 Parallels Explorer.app/
drwxrwxr-x 3 root admin 102 Nov 8 05:22 Parallels Image Tool.app/
drwxrwxr-x 3 root admin 102 Nov 8 05:13 Parallels Transporter.app/
Nov 11, 2008, 08:19 AM
#7  
stasdas's Avatar

stasdas
Parallels Team


Join: Mar 2008
Posts: 9
Quote:
Originally Posted by neil_c View Post
My issue seems to be firewall related. I have the built-in firewall enabled.
Neil_c, thank You for your feedback. Please, send me output of
sudo ipfw list
terminal command.
Nov 11, 2008, 08:41 AM
#8  

neil_c
Junior Member


Join: Nov 2008
Posts: 4		 @stasdas: I'm not using ipfw, but the built-in application firewall (System Preferences > Security > Firewall). This is entirely separate from ipfw. I have the firewall set to "Set access for specific services and applications".
Nov 11, 2008, 08:55 AM
#9  
John@Parallels's Avatar

John@Parallels
Parallels Team


Join: Apr 2008
Posts: 6,912		 Is it possible to disable temporary firewall and check situation, please let installer to download the latest build from our website
Nov 11, 2008, 09:01 AM
#10  

neil_c
Junior Member


Join: Nov 2008
Posts: 4		 Re-read the thread. I've solved my issue -- however, there is still an issue with the installer when the application firewall is enabled. I'll let you be the one to repro the issue.
Nov 11, 2008, 09:13 AM
#11  
John@Parallels's Avatar

John@Parallels
Parallels Team


Join: Apr 2008
Posts: 6,912		 Is it CD version or downloaded from web site?
Did you allowed to download updated version?
Nov 11, 2008, 09:17 AM
#12  

jasonvp
Junior Member


Join: Oct 2008
Posts: 12
Quote:
Originally Posted by John@Parallels View Post
Is it CD version or downloaded from web site?
Did you allowed to download updated version?
If that was meant for me, it was downloaded following a "You get a Free 4.0 Upgrade" email link. This link: http://www.parallels.com/download/fi...522.205912.dmg

It checks for an update but doesn't download anything. I never even get as far as entering the license.

jas
Nov 11, 2008, 09:37 AM
#13  

sebduggan
Junior Member


Join: Oct 2008
Posts: 8		 I had a different issue:

Upgrading from v3, I ran the installer, and everything seemed to have installed successfully.

On trying to launch Parallels Desktop 4, it hangs for about 30 seconds then says:

Unable to connect to Parallels Desktop.
You may experience a connection problem or your Mac may be down.
Contact the Parallels support team for assistance

I tried uninstalling (including application settings), restarting and reinstalling. Same problem.

I'm running a Mac Pro 2 x 2.8GHz Quad Core, with 6GB RAM and OS X 10.5.5. All other operations are working fine.

(Oh, and I'm not running any firewall on my Mac).
Nov 11, 2008, 12:22 PM
#14  

jasonvp
Junior Member


Join: Oct 2008
Posts: 12		 Bump to the top. I just want to make sure this support/upgrade issue isn't dropped, even though the original thread starter has a work-around. I still don't. I can't run 4.0 at all. Some library somewhere didn't get installed, it appears.

Help?!

jas
Nov 11, 2008, 12:30 PM
#15  
John@Parallels's Avatar

John@Parallels
Parallels Team


Join: Apr 2008
Posts: 6,912
Quote:
Originally Posted by sebduggan View Post
I had a different issue:

Upgrading from v3, I ran the installer, and everything seemed to have installed successfully.

On trying to launch Parallels Desktop 4, it hangs for about 30 seconds then says:

Unable to connect to Parallels Desktop.
You may experience a connection problem or your Mac may be down.
Contact the Parallels support team for assistance

I tried uninstalling (including application settings), restarting and reinstalling. Same problem.

I'm running a Mac Pro 2 x 2.8GHz Quad Core, with 6GB RAM and OS X 10.5.5. All other operations are working fine.

(Oh, and I'm not running any firewall on my Mac).

You see the error: "The Parallels virtualization service is not responding. An error occurred when trying to interact with the Parallels virtualization service. Try to restart your Mac. If the problem persists, reinstall Parallels Desktop." while running VM and after you click OK Parallels Desktop stops. Or you see the error "Unable to connect to Parallels Desktop. You may experience a connection problem or your Mac may be down. Contact the Parallels support team for assistance." when starting Parallels Desktop.

Dispatcher service prl_disp_service is down. Restart your Mac or start the service:

sudo /Library/Parallels/Parallels\ Service.app/Contents/MacOS/prl_disp_service -e --logfile /var/log/prl_disp_service_server.log --pidfile /var/run/prl_disp_service.pid &
Nov 11, 2008, 01:32 PM
#16  

sebduggan
Junior Member


Join: Oct 2008
Posts: 8		 No, still doesn't work.

Restarted my Mac; same problem.

Then tried the command line in the terminal; it returned:

WARNING: QApplication was not created in the main() thread

...and still wouldn't start up.
Nov 11, 2008, 05:22 PM
#17  

ichi
Junior Member


Join: Nov 2008
Posts: 20		 Same problem here on my MacBook Pro. Any ideas?
Nov 11, 2008, 08:25 PM
#18  

johnb
Member


Join: Jun 2006
Posts: 33		 i have the same problem in getting "unable to connect to desktop". i've restarted the Mac, reinstalled parallels and get the same error.
when i run the command sudo /Library/Parallels/Parallels\ Service.app/Contents/MacOS/prl_disp_service -e --logfile /var/log/prl_disp_service_server.log --pidfile /var/run/prl_disp_service.pid &
i get the 'not created in main thread' error.

help please
Nov 12, 2008, 07:43 AM
#19  
aak's Avatar

aak
Parallels Team


Join: Jul 2007
Posts: 78		 Hi!

There is a separate thread for discussing Unable to connect to Parallels Desktop issue
Nov 12, 2008, 12:01 PM
#20  

ninjakid
Junior Member


Join: Nov 2008
Posts: 3		 I attempted to install version 4 last night on a brand new MacBookPro and it crashed, it froze the system near the end of the install and the system will only boot into a blue screen now. Im going to restore the system but i think I'm going to request a refund at this point untill the bugs are worked out.
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