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New Mac Pro version of Parallels Desktop causing kernel panics  
  

New Mac Pro version of Parallels Desktop causing kernel panics

Sep 7, 2006, 03:12 PM
#1  

iPalindrome
Junior Member


Join: Aug 2006
Posts: 7		 New Mac Pro version of Parallels Desktop causing kernel panics
I have installed the new build of Parallels Desktop and have had two kernel panics in the process of trying to set up new virtual machines (Windows XP). Machine is running 10.4.7 with 3GB of RAM. The only thing that might be a bit off is the fact that I'm putting the VM on a different hard drive than the one Parallels resides on.

Kernel panic happened when Windows XP was about to start installing.

Dumps from the KPs:

Code:
panic(cpu 1 caller 0x003A2287): getPhysicalSegment() out of 32b range 0x100000000, len 0x48000, class IOGeneralMemoryDescriptor
Backtrace, Format - Frame : Return Address (4 potential args on stack) 
0x3796b938 : 0x128cdb (0x3c99c4 0x3796b95c 0x131cdf 0x0) 
0x3796b978 : 0x3a2287 (0x3edad8 0x0 0x1 0x48000) 
0x3796ba48 : 0x3a41e5 (0x7c11580 0x1b8000 0x0 0x6b38b90) 
0x3796ba68 : 0x5597c67f (0x67e24c0 0x1b8000 0x0 0x67e24c0) 
0x3796baa8 : 0x5597c0db (0x67e2480 0x400000 0x67e2480 0x6d616769) 
0x3796bae8 : 0x5597dd72 (0x54f55000 0x400 0x0 0x54873fd5) 
0x3796bb38 : 0x5597d0a7 (0x77d9f04 0x18 0x600000 0x199103) 
0x3796bbf8 : 0x5597d383 (0x77d9f04 0x3796bec8 0x18 0x3bc94d) 
0x3796bd58 : 0x5597b5c5 (0x77d9f04 0xc0185401 0x3796bec8 0x7890010) 
0x3796bd78 : 0x1f00f7 (0xa000000 0xc0185401 0x3796bec8 0x81) 
0x3796bdb8 : 0x1e7045 (0x3796bde0 0x297 0x3796be18 0x1d09ee) 
0x3796be18 : 0x1deee9 (0x89cc000 0xc0185401 0x3796bec8 0x81) 
0x3796be68 : 0x3305b4 (0x737f580 0xc0185401 0x3796bec8 0x84785dc) 
0x3796be98 : 0x34e881 (0x737f580 0xc0185401 0x3796bec8 0x84785dc) 
0x3796bf68 : 0x378f9c (0x84785dc 0x7a7b780 0x7a7b7c4 0x0) 
0x3796bfc8 : 0x19b0ee (0x725c900 0x0 0x19e0b5 0x5e9ae50) 	Backtrace continues...
      Kernel loadable modules in backtrace (with dependencies):
         com.parallels.kext.vmmain(2.2)@0x5597a000

Kernel version:
Darwin Kernel Version 8.7.2: Tue Jul 25 23:09:54 PDT 2006; root:xnu-792.10.96.obj~3/RELEASE_I386

Model: MacPro1,1, BootROM MP11.005C.B00, 4 processors, Dual-Core Intel Xeon, 2.66 GHz, 3 GB
Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 256 MB
Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 256 MB
Memory Module: DIMM Riser A/DIMM 1, 512 MB, DDR2 FB-DIMM, 667 MHz
Memory Module: DIMM Riser A/DIMM 2, 512 MB, DDR2 FB-DIMM, 667 MHz
Memory Module: DIMM Riser B/DIMM 1, 1 GB, DDR2 FB-DIMM, 667 MHz
Memory Module: DIMM Riser B/DIMM 2, 1 GB, DDR2 FB-DIMM, 667 MHz
Network Service: Built-in Ethernet 1, Ethernet, en0
PCI Card: NVIDIA GeForce 7300 GT, Display, Slot-3
PCI Card: NVIDIA GeForce 7300 GT, Display, Slot-1
Serial ATA Device: ST3250824AS  P, 232.89 GB
Serial ATA Device: Maxtor 6H500F0, 465.76 GB
Serial ATA Device: Maxtor 6H500F0, 465.76 GB
Serial ATA Device: Maxtor 6H500F0, 465.76 GB
Parallel ATA Device: SONY    DVD RW DW-D150A, 672.13 MB
Parallel ATA Device: SONY    DVD RW DW-Q120A
USB Device: Hub, Up to 480 Mb/sec, 500 mA
USB Device: Kensington USB Keyboard, Innovace, Up to 1.5 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Primax Electronics, Up to 1.5 Mb/sec, 500 mA
USB Device: Microsoft Trackball Explorer®, Microsoft, Up to 1.5 Mb/sec, 500 mA
USB Device: Hub, Up to 480 Mb/sec, 500 mA
USB Device: EPSON Scanner, EPSON, Up to 480 Mb/sec, 500 mA
USB Device: Apple Cinema HD Display, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Hub, Up to 480 Mb/sec, 500 mA
USB Device: RadioSHARK, Griffin Technology, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Plantronics Headset, Plantronics, Up to 12 Mb/sec, 500 mA
FireWire Device: eyetv 200, 0xC6C, Up to 400 Mb/sec
FireWire Device: built-in_hub, unknown_value, Unknown
FireWire Device: OXFORD IDE Device, Macpower, Up to 800 Mb/sec
FireWire Device: iSight, Apple Computer, Inc., Up to 400 Mb/sec
FireWire Device: unknown_device, unknown_value, Unknown
From #2

Code:
panic(cpu 2 caller 0x003A2287): getPhysicalSegment() out of 32b range 0x11b683000, len 0x1000, class IOGeneralMemoryDescriptor
Backtrace, Format - Frame : Return Address (4 potential args on stack) 
0x37363938 : 0x128cdb (0x3c99c4 0x3736395c 0x131cdf 0x0) 
0x37363978 : 0x3a2287 (0x3edad8 0x1b683000 0x1 0x1000) 
0x37363a48 : 0x3a41e5 (0x6e57200 0x2000 0x0 0x62694c0) 
0x37363a68 : 0xca567f (0x8932b00 0x2000 0x0 0x8932b00) 
0x37363aa8 : 0xca50db (0x8934280 0x400000 0x8934280 0x6d610010) 
0x37363ae8 : 0xca6d72 (0x3657d000 0x400 0x37363b44 0x10) 
0x37363b38 : 0xca60a7 (0x63c4f84 0x18 0x200000 0x199103) 
0x37363bf8 : 0xca6383 (0x63c4f84 0x37363ec8 0x18 0x680fcb8) 
0x37363d58 : 0xca45c5 (0x63c4f84 0xc0185401 0x37363ec8 0x0) 
0x37363d78 : 0x1f00f7 (0xa000000 0xc0185401 0x37363ec8 0x81) 
0x37363db8 : 0x1e7045 (0x37363de0 0x297 0x37363e18 0x1d09ee) 
0x37363e18 : 0x1deee9 (0x7714ef4 0xc0185401 0x37363ec8 0x81) 
0x37363e68 : 0x3305b4 (0x5b352a0 0xc0185401 0x37363ec8 0x6c05dac) 
0x37363e98 : 0x34e881 (0x5b352a0 0xc0185401 0x37363ec8 0x6c05dac) 
0x37363f68 : 0x378f9c (0x6c05dac 0x680fcb8 0x680fcfc 0x0) 
0x37363fc8 : 0x19b0ee (0x68038c0 0x0 0x10 0x68038c0) 	Backtrace continues...
      Kernel loadable modules in backtrace (with dependencies):
         com.parallels.kext.vmmain(2.2)@0xca3000

Kernel version:
Darwin Kernel Version 8.7.2: Tue Jul 25 23:09:54 PDT 2006; root:xnu-792.10.96.obj~3/RELEASE_I386

Model: MacPro1,1, BootROM MP11.005C.B00, 4 processors, Dual-Core Intel Xeon, 2.66 GHz, 3 GB
Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 256 MB
Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 256 MB
Memory Module: DIMM Riser A/DIMM 1, 512 MB, DDR2 FB-DIMM, 667 MHz
Memory Module: DIMM Riser A/DIMM 2, 512 MB, DDR2 FB-DIMM, 667 MHz
Memory Module: DIMM Riser B/DIMM 1, 1 GB, DDR2 FB-DIMM, 667 MHz
Memory Module: DIMM Riser B/DIMM 2, 1 GB, DDR2 FB-DIMM, 667 MHz
Network Service: Built-in Ethernet 1, Ethernet, en0
PCI Card: NVIDIA GeForce 7300 GT, Display, Slot-3
PCI Card: NVIDIA GeForce 7300 GT, Display, Slot-1
Serial ATA Device: ST3250824AS  P, 232.89 GB
Serial ATA Device: Maxtor 6H500F0, 465.76 GB
Serial ATA Device: Maxtor 6H500F0, 465.76 GB
Serial ATA Device: Maxtor 6H500F0, 465.76 GB
Parallel ATA Device: SONY    DVD RW DW-D150A, 672.13 MB
Parallel ATA Device: SONY    DVD RW DW-Q120A
USB Device: Hub, Up to 480 Mb/sec, 500 mA
USB Device: Kensington USB Keyboard, Innovace, Up to 1.5 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Primax Electronics, Up to 1.5 Mb/sec, 500 mA
USB Device: Microsoft Trackball Explorer®, Microsoft, Up to 1.5 Mb/sec, 500 mA
USB Device: Hub, Up to 480 Mb/sec, 500 mA
USB Device: EPSON Scanner, EPSON, Up to 480 Mb/sec, 500 mA
USB Device: Apple Cinema HD Display, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Hub, Up to 480 Mb/sec, 500 mA
USB Device: Plantronics Headset, Plantronics, Up to 12 Mb/sec, 500 mA
USB Device: RadioSHARK, Griffin Technology, Inc., Up to 12 Mb/sec, 500 mA
FireWire Device: eyetv 200, 0xC6C, Up to 400 Mb/sec
FireWire Device: built-in_hub, unknown_value, Unknown
FireWire Device: OXFORD IDE Device, Macpower, Up to 800 Mb/sec
FireWire Device: iSight, Apple Computer, Inc., Up to 400 Mb/sec
FireWire Device: unknown_device, unknown_value, Unknown
Sep 7, 2006, 03:17 PM
#2  

awilliamsny
Junior Member


Join: Sep 2006
Posts: 9		 Here too.

It's very frustrating. We have standardized on Parallels in our company, but I'm the only one thus far wiiht a Mac Pro (trying) to run it.

I have tried 5x to install the program and Win XP Pro and I get Kernel Panic all the time now, right after Windows says the software was completed, take the disk out of drive A.

Parallels, HELP :D
Sep 7, 2006, 03:19 PM
#3  

awilliamsny
Junior Member


Join: Sep 2006
Posts: 9
Quote:
Originally Posted by awilliamsny
Here too.

It's very frustrating. We have standardized on Parallels in our company, but I'm the only one thus far wiiht a Mac Pro (trying) to run it.

I have tried 5x to install the program and Win XP Pro and I get Kernel Panic all the time now, right after Windows says the software was completed, take the disk out of drive A.

Parallels, HELP :D
And then, when the machine reboots, and I launch Parallels, I get this:



Your CPU supports Intel Virtualization Technology (VT-x) but it is currently disabled (locked by firmware). Virtual machine will be started without VT-x support (in software virtualization mode).

And can't get past it.

Help!
Sep 7, 2006, 03:19 PM
#4  

iPalindrome
Junior Member


Join: Aug 2006
Posts: 7		 I should add that I'm trying to install Windows XP SP2
Sep 7, 2006, 03:26 PM
#5  

jlucia
Junior Member


Join: Sep 2006
Posts: 2		 I'm experiencing the KP's from Parallels once Windows boots as well. It gets to the log in screen and kaboom. I'm using a Mac Pro, 3GB, 1TB RAID (Stripe) and Win2K is the OS. Hopefully the patch won't take too long.



Thu Sep 7 14:41:11 2006
panic(cpu 2 caller 0x003A2287): getPhysicalSegment() out of 32b range 0x100000000, len 0xe5000, class IOGeneralMemoryDescriptor
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x373c3938 : 0x128cdb (0x3c99c4 0x373c395c 0x131cdf 0x0)
0x373c3978 : 0x3a2287 (0x3edad8 0x0 0x1 0xe5000)
0x373c3a48 : 0x3a41e5 (0x7269c80 0x11b000 0x0 0x594b1b0)
0x373c3a68 : 0x4f77367f (0x71e80c0 0x11b000 0x0 0x71e80c0)
0x373c3aa8 : 0x4f7730db (0x71f0fc0 0x400000 0x71f0fc0 0x6d616769)
0x373c3ae8 : 0x4f774d72 (0x4602f000 0x400 0x0 0x4f767fd5)
0x373c3b38 : 0x4f7740a7 (0x6b9f804 0x18 0x400000 0x199103)
0x373c3bf8 : 0x4f774383 (0x6b9f804 0x373c3ec8 0x18 0x6628090)
0x373c3d58 : 0x4f7725c5 (0x6b9f804 0xc0185401 0x373c3ec8 0x0)
0x373c3d78 : 0x1f00f7 (0xa000000 0xc0185401 0x373c3ec8 0x81)
0x373c3db8 : 0x1e7045 (0x373c3de0 0x297 0x373c3e18 0x1d09ee)
0x373c3e18 : 0x1deee9 (0x71406b4 0xc0185401 0x373c3ec8 0x81)
0x373c3e68 : 0x3305b4 (0x5e54700 0xc0185401 0x373c3ec8 0x61d21f4)
0x373c3e98 : 0x34e881 (0x5e54700 0xc0185401 0x373c3ec8 0x61d21f4)
0x373c3f68 : 0x378f9c (0x61d21f4 0x6628090 0x66280d4 0x0)
0x373c3fc8 : 0x19b0ee (0x65a4420 0x0 0x10 0x65a4420) Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.parallels.kext.vmmain(2.2)@0x4f771000

Kernel version:
Darwin Kernel Version 8.7.2: Tue Jul 25 23:09:54 PDT 2006; root:xnu-792.10.96.obj~3/RELEASE_I386


*********

Thu Sep 7 15:01:26 2006
panic(cpu 3 caller 0x003A2287): getPhysicalSegment() out of 32b range 0x100000000, len 0xcc000, class IOGeneralMemoryDescriptor
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x37123938 : 0x128cdb (0x3c99c4 0x3712395c 0x131cdf 0x0)
0x37123978 : 0x3a2287 (0x3edad8 0x0 0x1 0xcc000)
0x37123a48 : 0x3a41e5 (0x67f9500 0x334000 0x0 0x594a648)
0x37123a68 : 0x4faad67f (0x614fc40 0x334000 0x0 0x614fc40)
0x37123aa8 : 0x4faad0db (0x614fc80 0x400000 0x614fc80 0x6d616769)
0x37123ae8 : 0x4faaed72 (0x5c907000 0x400 0x0 0x4f89cfd5)
0x37123b38 : 0x4faae0a7 (0x66db104 0x18 0x600000 0x199103)
0x37123bf8 : 0x4faae383 (0x66db104 0x37123ec8 0x18 0x6420628)
0x37123d58 : 0x4faac5c5 (0x66db104 0xc0185401 0x37123ec8 0x0)
0x37123d78 : 0x1f00f7 (0xa000000 0xc0185401 0x37123ec8 0x81)
0x37123db8 : 0x1e7045 (0x37123de0 0x297 0x37123e18 0x1d09ee)
0x37123e18 : 0x1deee9 (0x5ecdf78 0xc0185401 0x37123ec8 0x81)
0x37123e68 : 0x3305b4 (0x648cde0 0xc0185401 0x37123ec8 0x622a7d0)
0x37123e98 : 0x34e881 (0x648cde0 0xc0185401 0x37123ec8 0x622a7d0)
0x37123f68 : 0x378f9c (0x622a7d0 0x6420628 0x642066c 0x0)
0x37123fc8 : 0x19b0ee (0x61ebc80 0x0 0x19e0b5 0x61ebc80) Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.parallels.kext.vmmain(2.2)@0x4faab000

Kernel version:
Darwin Kernel Version 8.7.2: Tue Jul 25 23:09:54 PDT 2006; root:xnu-792.10.96.obj~3/RELEASE_I386


*********
Sep 7, 2006, 03:31 PM
#6  

Pleiades
Member


Join: May 2006
Posts: 80		 For those of you who are getting the kernel panics, did you previously have Parallels running using the temporary fix or are you using fresh installs of Parallels? I would like to install it on my Mac Pro, but if it's not ready, I'd rather not go through the hassle.
Sep 7, 2006, 03:29 PM
#7  

rototom
Junior Member


Join: Sep 2006
Posts: 9		 Same thing on my MacPro 2,66 GHz. Kernel Panic during install Windows XP Pro SP2.

I also got the message about the missing VT-x support. But I know, that if you go with your mac to sleeping mode and wake it up again, VT-x support will be enabled.

Regards
Thomas
Sep 8, 2006, 03:40 PM
#8  

awilliamsny
Junior Member


Join: Sep 2006
Posts: 9		 Can't get it to work here, at all.

Mac Pro, 4gb -- set boot args to 3500. Set the sleep thing.
Install Parallels - install windows xp. KP when Win XP finishes loading and tries to reboot itself. I have tried to remove the disk immediately, it makes no difference.

This isn't beta software, it's unworkable.
Sep 9, 2006, 03:04 PM
#9  

pjmann
Junior Member


Join: Sep 2006
Posts: 8		 Hypervisor Error !
I have a standard Mac Pro (1 GB ram (2*512), 250 GB HDD).

I have installed parallels (from the install disc), upgraded it with Parallels-Desktop-1884-Mac.dmg, rebooted, and still get the "Unable to communicate with hypervisor!" error.

I have put the Mac Pro to sleep...same error, rebooted...same error.
Re-installed the original version, upgraded again, rebooted...and still the hypervisor error.

Then I completely uninstalled this mess (including deleting all the VM files from the Library), and repeated the rebooting process...same error. What is going on? Can someone please give me a step-by-step proceedure to get this working....could I have a MacLemon :confused: ???

Thank you in advance. ...;)
Sep 9, 2006, 05:26 PM
#10  

foulgernz
Junior Member


Join: Sep 2006
Posts: 2		 Me Too!
After installing the terminal script to get over the 4Gb RAM problem and rebooting, I can get as far as the NTFS format request and it KP's there. Tried complete strip out and reinstall but same problem 3 times. I've given up for the while and will wait for the next incarnation.:mad:
Sep 9, 2006, 06:22 PM
#11  

BlueSkyISdotCOM
Member


Join: Aug 2006
Posts: 67		 I started out okay, but now I get KP about 2 out of every 3 Windows bootups. After the usual KP, I start Parallels before I start anything else and then it seems less likely to KP, but still KPs more often than not. I too will have to wait for the next release to hopefully run Parallels on my Mac Pro.

Mac Pro 2.66 Ghz
3 GB RAM
150 GB stock HD
130 GB additional internal HD

A thought: It seems there are a number of KP'ers with more than one hard drive in the Mac Pro. Any chance having more than one drive installed could cause problems? Anyone with KPs and multiple drives want to try going to 1 drive and running Parallels?
Sep 10, 2006, 09:34 PM
#12  

stormj
Member


Join: Aug 2006
Posts: 50
Quote:
Originally Posted by BlueSkyISdotCOM
I too will have to wait for the next release to hopefully run Parallels on my Mac Pro.

A thought: It seems there are a number of KP'ers with more than one hard drive in the Mac Pro. Any chance having more than one drive installed could cause problems? Anyone with KPs and multiple drives want to try going to 1 drive and running Parallels?
I have two hard drives as well, but I can't really see that that would be the problem. I'm pretty sure it's just lame at allocating memory correctly.

My advice: download the "stable" old 1848 build and use the -legacy workaround. It did much, much better for me.

I'll take a few hypervisor errors over a KP anyday.
Sep 10, 2006, 10:01 PM
#13  

stormj
Member


Join: Aug 2006
Posts: 50
Quote:
Originally Posted by stormj
I have two hard drives as well, but I can't really see that that would be the problem. I'm pretty sure it's just lame at allocating memory correctly.

My advice: download the "stable" old 1848 build and use the -legacy workaround. It did much, much better for me.

I'll take a few hypervisor errors over a KP anyday.

Ignore my advice. It doesn't work, at least for me.

I was unable to revert to 1848. All of a sudden, the VM I was using for almost a month won't work on the old build, after a few days of playing with 1884.

What a mess.
Sep 10, 2006, 10:34 PM
#14  

stormj
Member


Join: Aug 2006
Posts: 50
Quote:
Originally Posted by stormj
Ignore my advice. It doesn't work, at least for me.

I was unable to revert to 1848. All of a sudden, the VM I was using for almost a month won't work on the old build, after a few days of playing with 1884.

What a mess.

The end result is that I'm back on 1884, knowing that if I ever stop the VM, I get a KP.
Oct 17, 2006, 02:51 AM
#15  

ozBadMAN
Junior Member


Join: Oct 2006
Posts: 1		 kernel panoc / parallels
hay all, just bought a Mac Pro, standard edition 2.66mhz.

Had the same problem, the guys at parallels sent me this link /////
------------------------------------------------------------------------------------------------
Dear Rick,

Thank you for contacting Parallels Support.

Please, download and install build 1940 to get this problem resolved.
The direct download link is
http://download.parallels.com/GA/Par...940-Mac-en.dmg

Please, reboot your Mac after the installation.

Kind regards,
Ilya Kornev
The Parallels Support Team
------------------------------------------------------------------------------------------------

this fixed the problem and its running fine.

Note""' Inatalled XP SP2, and used a standard VM setup, did not cutom install, kept it simple, as all settings can be changed later.



>>>>> A friend who bought the same MAC Pro as me (sister Mac) cant install XP SP 1. there may be a problem that was sorted out in SP2. ill look into this later in the week and will post results.

if anyone needs more idea's contact me, im new to MAc but im learning fast.


Rick rickzzz67@hotmail.com.


Hope this helps someone.:)
 
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