Email problems after 8.4.0 update
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May 5, 2008, 11:59 AM
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websitesource Junior Member Join: May 2008 Posts: 8 |
We've been having this same problem on our servers since upgrading over the weekend. I have narrowed it down to the fact that the servers are ONLY accepting full email address authentication, and not username authentication. I have double checked all our settings and the control panel indicates that it should be configured for both types of authentication. It looks like the setting just isn't getting properly applied in the configuration somewhere. Peace, Kelly Shutt Alentus |
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May 5, 2008, 12:26 PM
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sidhe Junior Member Join: May 2008 Posts: 9 |
I have the same problem. Smtp authentication is accepting only full email addresses as login. Second issue that I have noticed is that when I switch on the message submission and configure Thunderbird for port 587 it does not work with SSL only with TLS, but maybe this issue concerns the client not the server ... |
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May 5, 2008, 12:51 PM
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Brujo Senior Member Join: Mar 2006 Posts: 220 |
@websitesource just one question did you switched the function from full/short to full only accepted with OK and then back to use full & short again ? I had a simmilar issue with the RBL Blacklists, it was enabled in Plesk, but not knwon in the config files after switch on/off it comes back to normal behavior and works as expected... |
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May 5, 2008, 02:39 PM
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websitesource Junior Member Join: May 2008 Posts: 8 |
Yes, I did try switching the authentication settings but it had no effect. Yes, the poppasswd file is blank, even after running mchk. I think maybe something in the new version isn't updating the config files correctly. Peace, Kelly Shutt Alentus |
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May 5, 2008, 03:53 PM
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matrujillo Junior Member Join: Mar 2005 Posts: 8 |
some idea to solve this issue ? :S
__________________ Marco Antonio Trujillo G. |
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May 5, 2008, 07:22 PM
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matrujillo Junior Member Join: Mar 2005 Posts: 8 |
ok i am still doing tests on my server, does somebody has another port open besides the 25 port for smtp ? I have another port open (26) and it does not work on this one only. Can anybody hlp me please....? __________________ Marco Antonio Trujillo G. |
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May 5, 2008, 07:49 PM
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matrujillo Junior Member Join: Mar 2005 Posts: 8 |
Ok I solve my problem, in plesk 8.4.0 add a new line on /etc/xinetd.d/smtp_psa env = SMTPAUTH=1 SHORTNAMES=1 On the config of my other port, I add the new line to fix it. __________________ Marco Antonio Trujillo G. |
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May 5, 2008, 08:53 PM
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buttter Junior Member Join: May 2008 Posts: 5 |
Well, same problem, upgraded to 8.4 and now some of my client canīt send by SMTP (587), error 553... As well the updater doesnīt show any upgrade or info. Any fix? When I was updating to 8.4, I needed to update about 3 times the spamassasin module, I dont know why it appears again and again.. and then no update, and no SMTP working well. I got the same lines as Trujillo added before, and still the same error 553... help! |
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May 5, 2008, 11:16 PM
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dellison1226 Junior Member Join: Oct 2007 Posts: 14 |
Email issues also after 8.3 to 8.4 update I am also having the same problems. Unable to login using Horde webmail and pop accounts. Also unable to create test account and login. Regardless I get the login failed page or username and password incorrect for pop accounts. I have also tried the command /usr/local/psa/admin/bin/mchk -v with no success. Domains work fine except email. Please help! Thank you, David |
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May 6, 2008, 03:02 AM
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Geoff Riley Junior Member Join: May 2008 Posts: 14 |
I managed to get almost everything working with emails after a traumatic Saturday, but I've not real idea as to which of the atempts at repair actually did the trick: I re-applied various RPMs over and over. For a long time I was getting the dreaded wrong user in the queue problem that I managed to sort out with a cronjob doing a chown -R every couple of minutes. SpamAssassin is resolutely not working though and so I'm drowning in spam again... I'm going to attempt to get greylisting back running today to get at least that 'protection' back on line. This is proving very frustrating: particularly when there doesn't seem to be any indication as to why 8.4 was pulled off... I only did the upgrade because I was sick of being constantly told that there were 'new' updates for 8.3 but on arriving at the updater finding nothing to be updated. Really regretting that decision now. 
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May 7, 2008, 02:55 PM
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rogerp Junior Member Join: May 2008 Posts: 2 |
Our site got upgraded to 8.4 today (we're still looking into exactly how this happened) and we're experiencing the same Horde and pop mail problems mentioned earlier. Can anyone offer any guidance on how to proceed (i.e. fix it or maybe rollback)? Unfortunately you are talking to an applications guy here; our web guru is on extended leave and checking in intermittently. It may be that he did the upgrade but we can't contact him via email as it's broken! What a fabulous pickle. Thanks Roger |
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May 7, 2008, 11:32 PM
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dzappone Junior Member Join: May 2008 Posts: 25 |
A Serious Bug I'd Say I've got the same problems - no one can send or receive email on my server. I've got a half dozen clients that are very irritated right now. This is a major bug with 8.4 in my opinion. Considering that in the forums this is the issue with the most posts and view I'd view it as the biggest issue with 8.4. I updated because of the enhanced spam protection that was being offered - but I think not being able to get email is a bit excessive as far as spam reduction goes. ;-) Can we get please get a response from Parallels about this? Is this issue being addressed? Please help! For what it's worth I'm running Plesk on Ubuntu 7.10. |
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May 8, 2008, 05:30 AM
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SliderMKH6 Member Join: Aug 2006 Posts: 32 |
I got the same Problem with an RedHat5 System and Plesk8.4! |
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