upgrade failed

Dec 10, 2008, 07:39 AM

Brujo
Senior Member

Join: Mar 2006
Posts: 220

upgrade failed

i tryed to upgrade from 8.6 -> but it failed

however space is not the issue and both hotfixes 4&5 are installed, so i have no glue in the moment whats wrong or missing

Quote:

There are 2 packages required for product to function properly, which
were not found in your system.

1. [I] psa-mail-driver-common-9.0.0-suse10.2.build90081117.15.x86_64 (t 0x1e87820 source=0xdb0a70 P:26 R:31)
2. [I] psa-mail-qc-driver-1.0.0-suse10.2.build90081117.15.x86_64 (t 0x1e81450 source=0xdb0a70 P:25 R:30)
3. [R] psa-courier-imap-add-8.6.0-suse10.2.build86080930.02.x86_64 (s 0x156c510 source=0xcc88f0 P:3 R:18)
4. [R] psa-hotfix3-8.6.0-suse10.2.build86080822.19.x86_64 (s 0x10c30d0 source=0xcc88f0 P:20 R:19)
5. [R] psa-hotfix4-8.6.0-8.6.0-suse10.2.build86080910.19.x86_64 (s 0x1560880 source=0xcc88f0 P:24 R:21)
6. [R] psa-hotfix5-8.6.0-8.6.0-suse10.2.build86080930.02.x86_64 (s 0xd6d8d0 source=0xcc88f0 P:10 R:4)

Quote:

error: Failed dependencies:
psa-hotfix4-8.6.0 = 8.6.0 is needed by (installed) psa-hotfix5-8.6.0-8.6.0-suse10.2.build86080930.02.x86_64
ERROR: Unable to install the requested packages because either there is
not enough free disk space left, or there are package dependency problems.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please, contact product technical support.

so any hint will be wellcome
Brujo

Dec 10, 2008, 11:35 AM

Dom2FR
Junior Member

Join: Dec 2008
Posts: 7

Same problem. (space is not the issue and both hotfixes 4&5 are installed)

I don't received mails ... It's a problem for me ...

Notification : Message : installation successfull (part 1 of the 9.0.0 patch)
Notification : Message2 : installation failed (part 2 of the 9.0.0 patch)

It's a Professional use of my server and the mail server is up but i don't receive anything at all.

Quote:

error: Failed dependencies:
psa-hotfix4-8.6.0 = 8.6.0 is needed by (installed) psa-hotfix5-8.6.0-8.6.0-fc6.build86080930.03.i586
ERROR: Unable to install the requested packages because either there is
not enough free disk space left, or there are package dependency problems.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please, contact product technical support.

Dec 10, 2008, 12:04 PM #3
Brujo Senior Member Join: Mar 2006 Posts: 220	i fixed it in the following way, i removed hotfix4 & 5 and one more package psa-updater then i upgraded sucessfull to Plesk 9 hopefully it works also for you Brujo

Dec 10, 2008, 03:36 PM

Dom2FR
Junior Member

Join: Dec 2008
Posts: 7

Quote:

Originally Posted by Brujo

i fixed it in the following way, i removed hotfix4 & 5 and one more package psa-updater then i upgraded sucessfull to Plesk 9

hopefully it works also for you
Brujo

Thanks you.

hotfix4 & 5 et psa-updater are rpm package ?

How can i remove hotfix4 & 5 and psa-updater ?

Regards.

Dec 10, 2008, 03:54 PM #5
Brujo Senior Member Join: Mar 2006 Posts: 220	first check the names of your packages and then remove them rpm -e psa-updates-8.6.0.-???? psa-hotfix5-8.6.0-8.6.0-??? psa-hotfix4-8.6.0-8.6.0-??? Brujo

Dec 10, 2008, 04:49 PM

Dom2FR
Junior Member

Join: Dec 2008
Posts: 7

The mail account works now. thanks ^^

But i have now a another problem : administration
and ftp account don't works

Quote:

#!/usr/local/psa/admin/bin/php The file loger.php is part of Plesk distribution. It cannot be run outside of Plesk environment.

Dec 12, 2008, 04:42 AM

TerryM
Senior Member

Join: Dec 2008
Posts: 103

Quote:

Originally Posted by Brujo

first check the names of your packages and then remove them

rpm -e psa-updates-8.6.0.-???? psa-hotfix5-8.6.0-8.6.0-??? psa-hotfix4-8.6.0-8.6.0-???

Brujo

Thanks much appreciated, however how do I find all names of packages that need removing?
Also when I tried to remove psa-hotfix5-8.6.0-8.6.0-fc6.build86080930.03.x86_64 it said:

We tried to do rpm -e psa-hotfix5-8.6.0-8.6.0-fc6.build86080930.03.x86_64

however then got:

error: Failed dependencies:
psa-hotfix5-8.6.0 = 8.6.0-fc6.build86080930.03 is need by (installed) psa-updates-8.6.0-fc6.build86080930.03.noarch

Sorry as we are new to linux. Also after this was done did you upgrade from CP or from autoinstaller in SSH

Thanks for help
Terry

Dec 12, 2008, 09:07 AM #8
vierupro Junior Member Join: Oct 2008 Posts: 5	I did it in Fedora core 8 with yum remove psa-hotfix4??? it removed also the dependent psa-hotfix5??? and psa-updates-??? Then I was able to successfully upgrade to plesk 9

Dec 12, 2008, 11:45 AM

TerryM
Senior Member

Join: Dec 2008
Posts: 103

Quote:

Originally Posted by vierupro

I did it in Fedora core 8 with
yum remove psa-hotfix4???
it removed also the dependent psa-hotfix5??? and psa-updates-???

Then I was able to successfully upgrade to plesk 9

Excellent cheers, Plesk 9 is now working

However I did a Yum Update for our server and it had some errors/warnings, please can somebody tell me if these are good or bad and if bad

how to fix them before I attempt to reboot my server.

Installing: hal [ 58/112]warning: /etc/rc.d/init.d/haldaemon saved as /etc/rc.d/init.d/haldaemon.rpmorig
Installing: kernel ##################### [ 69/112]
grubby: unable to open /boot/boot.b: No such file or directory
grubby fatal error: unable to find a suitable template
grubby fatal error: unable to find a suitable template
Installing: notification-daemon ##################### [ 43/112]
gconftool-2: symbol lookup error: /usr/lib64/libgconf-2.so.4: undefined symbol: g_slice_alloc0
Installing: gnome-vfs2 ##################### [ 76/112]
Resolved address "xml:merged:/etc/gconf/gconf.xml.defaults" to a writable configuration source at position 0
gconftool-2: symbol lookup error: /usr/lib64/libgconf-2.so.4: undefined symbol: g_slice_alloc0
Installing: libgnome ##################### [ 77/112]
gconftool-2: symbol lookup error: /usr/lib64/libgconf-2.so.4: undefined symbol: g_slice_alloc0
error: %post(libgnome-2.16.0-4.fc6.x86_64) scriptlet failed, exit status 127
gconftool-2: symbol lookup error: /usr/lib64/libgconf-2.so.4: undefined symbol: g_slice_alloc0
error: %post(gnome-mount-0.5-2.fc6.x86_64) scriptlet failed, exit status 127

Thanks
Terry

Dec 18, 2008, 02:53 AM #10
hibinyru Junior Member Join: Dec 2008 Posts: 14	i upgrade, but say that my key is expire.

Dec 18, 2008, 03:06 AM #11
hibinyru Junior Member Join: Dec 2008 Posts: 14	I had 8.6 with license key i upgrade to 9.0 and now You are trying to use license key created for other version of Parallels Plesk Panel This mean that i cant use 9.0 ???????!!!!!!!

Dec 18, 2008, 11:45 AM #12
Spazholio@ Member Join: Apr 2005 Posts: 62	hibinyru: depends. Is your 8.6 license leased or owned?

Dec 19, 2008, 05:43 AM #13
hibinyru Junior Member Join: Dec 2008 Posts: 14	i don;t know how - but working now

Feb 16, 2009, 05:27 AM

#14

ernsti
Junior Member

Join: Feb 2009
Posts: 4

Quote:

Originally Posted by Dom2FR

The mail account works now. thanks ^^

But i have now a another problem : administration
and ftp account don't works

Ich hatte das gleiche Problem (Debian etch x64, nach Update auf Plesk 9.01).

Ich konnte noch per SSH und FTP zugreifen - der Web- und der Mailseerveer liefen nicht mehr :-(

Lösung in der Konsole

Zuerst bereinigen:

1. dpkg --remove --force-depends debconf
2. dpkg --purge --force-depends debconf
3. apt-get install debconf
4. dpkg --configure -a
5. apt-get -f upgrade

Nun Plesk per Autoinstaller neu einrichten:

1. /opt/psa/bin/autoinstaller
Die Standardinstallation durchführen und dann den Installer nochmals aufrufen
2. /opt/psa/bin/autoinstaller
Jetzt für die deutsche Sprachunterstützung das enstsprechende Modul aktivieren und installieren, weil sonst diese Fehlermeldung kommt:

Quote:

ERROR: PleskFatalException
Unable to get default language.

0: /opt/psa/admin/plib/common_func.php3:108
psaerror(string 'Unable to get default language.')
1: /opt/psa/admin/plib/countries.php3:291
locale_list()
2: /opt/psa/admin/plib/common_func.php3:1842
locale_exists(string 'de-DE')
3: /opt/psa/admin/plib/class.Session.php:163
Session->Session()
4: /opt/psa/admin/auto_prepend/auth.php3:165

3. /opt/local/psa/admin/bin/httpsd restart
4. apt-get update
5. apt-get upgrade
Falls jetzt diese Fehlermeldung erscheint:

Quote:

Richte sw-sso ein (2.2-r3488) ...

DB file already exists. Let's check for upgrade
DB update failed (Can not upgrade. DB version '1' is too old. You should upgrade it manually up to '4' at least). See log file for detailed output.
dpkg: Fehler beim Bearbeiten von sw-sso (--configure):
Unterprozess post-installation script gab den Fehlerwert 1 zurÃ¼ck
Fehler traten auf beim Bearbeiten von: sw-sso
E: Sub-process /usr/bin/dpkg returned an error code (1)

lässt sich diese so beheben:
5. rm /var/lib/dpkg/info/sw-sso.postinst
6. apt-get install --reinstall sw-sso

Wenn man jetzt in das Plesk-Panel einloggt kommt:

Quote:

Fehler: Der Lizenzkey ist ungültig. Um das Parallels Plesk Panel verwenden zu können, erwerben und installieren Sie bitte einen neuen funktionsfähigen Lizenzkey.
Sie sind dabei, den Lizenzkey einer anderen Version von Parallels Plesk Panel zu verwenden. Wenden Sie sich an Ihren Parallels-Vertriebsbeauftragten, um den richtigen Lizenzkey zu erhalten.
Ihr Lizenzkey ist abgelaufen. Um Ihr Parallels Plesk Panel weiterhin benutzen zu können, müssen Sie einen nicht abgelaufenen kommerzielle Lizenzkey erwerben.
Die Anzahl der aktuell verwendeten Ressourcen überschreitet die durch Ihre Lizenz definierten Limits.
Die Anzahl der auf dem Server gehosteten Websites überschreitet die durch Ihre Lizenz definierten Limits. Sie hosten 7 Sites; Ihre Lizenz erlaubt jedoch nur 1 Sites.
Die Anzahl der verwalteten Kunden-Accounts überschreitet die durch Ihre Lizenz definierten Limits. Sie verwalten derzeit 7 Kunden-Accounts, Ihre Lizenz erlaubt jedoch nur 2 Kunden-Accounts.
Die Anzahl der verwalteten E-Mail-Accounts überschreitet die durch Ihre Lizenz definierten Limits. Sie verwalten derzeit 10 E-Mail-Accounts, Ihre Lizenz erlaubt jedoch nur 1 E-Mail-Accounts.

Einfach ausloggen und nochmals einloggen - dann klappt wieder fast alles.

Leider funktionierte Gmail noch nicht, so habe ich einfach auf Postfix umgestellt - da wurden alle Mailboxen sauber übernommen und laufen wieder.
Nun nur noch per Plesk die restlichen Module (Firewall, Dr. Web Antivirus, SamAssassin Suppoert) nachinstallieren und konfigurieren.

lg.
ernsti

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upgrade failed