Parallels removing posts?

Jul 17, 2007, 10:00 AM #1
gcaprio Junior Member Join: Aug 2006 Posts: 14	Parallels removing posts? I can't believe I am about to suggest this, but I think Parallels is moderating posts on this forum. Yesterday, I started a thread about me rolling back to 2.5 from 3.0. Others joined in with their experiences also. Today, I can't find the thread. Not in this forum and not even if I use to member list to search for all of my posts. Has anyone seen this before? Did parallels remove the post because it was critical of their products?

Jul 17, 2007, 10:00 AM

gcaprio
Junior Member

Join: Aug 2006
Posts: 14

Parallels removing posts?

I can't believe I am about to suggest this, but I think Parallels is moderating posts on this forum. Yesterday, I started a thread about me rolling back to 2.5 from 3.0. Others joined in with their experiences also.

Today, I can't find the thread. Not in this forum and not even if I use to member list to search for all of my posts.

Has anyone seen this before? Did parallels remove the post because it was critical of their products?

Jul 17, 2007, 11:32 AM #2
brkirch Senior Member Join: Dec 2006 Posts: 415	They probably deleted your post because the latest update makes it mostly irrelevant because it fixes most of the problems that would create a need to downgrade.

Jul 17, 2007, 11:40 AM #3
gcaprio Junior Member Join: Aug 2006 Posts: 14	Frankly, that makes no sense at all. They can't just remove posts if they feel like there isn't an issue.

Jul 17, 2007, 11:50 AM

John Howard
Senior Member

Join: Jun 2006
Posts: 134

Quote:

Originally Posted by gcaprio

Frankly, that makes no sense at all. They can't just remove posts if they feel like there isn't an issue.

Sure they can! They own this BBS and can do anything they want with it, as long as it is legal.

Jul 17, 2007, 11:51 AM

brkirch
Senior Member

Join: Dec 2006
Posts: 415

Quote:

Originally Posted by gcaprio

Frankly, that makes no sense at all. They can't just remove posts if they feel like there isn't an issue.

This is their support forum, so if they feel that someone is recommending something that shouldn't be done, then they can remove the post(s). You may not consider this right or fair, but thats the way forums work. I do however recommend that you download and try the update, it will most likely fix any problems you had with the 3.0 release that had forced you to downgrade.

Jul 17, 2007, 12:03 PM #6
gcaprio Junior Member Join: Aug 2006 Posts: 14	John: Legally, yes you're right, they can do whatever they want. But removing posts because it may contain something they don't like goes against the spirit of support forum. By that logic, there would never be any posts in the forums. Just messages saying "Everyting's A OK!" Brkich: I haven't seen one piece of documentation saying what was fixed in that release. Frankly, i'm getting a little tired of playing musical releases. That was the point of my original post. That may be the way this forum works, but from what I can tell, I didn't violate any of the rules of this forums. I didn't post porn, illegal content or use foul language. I simply echoed something that many, many other users have said on this very forum. I can assure you, as a company that sells products, Parallels does not want to be seen as censoring their users. If the last few years have taught use anything, it's that a company can should participate in the discussion with its users, not try to control it.

Jul 17, 2007, 12:03 PM

gcaprio
Junior Member

Join: Aug 2006
Posts: 14

John:

Legally, yes you're right, they can do whatever they want. But removing posts because it may contain something they don't like goes against the spirit of support forum. By that logic, there would never be any posts in the forums. Just messages saying "Everyting's A OK!"

Brkich:
I haven't seen one piece of documentation saying what was fixed in that release. Frankly, i'm getting a little tired of playing musical releases. That was the point of my original post.

That may be the way this forum works, but from what I can tell, I didn't violate any of the rules of this forums. I didn't post porn, illegal content or use foul language. I simply echoed something that many, many other users have said on this very forum. I can assure you, as a company that sells products, Parallels does not want to be seen as censoring their users. If the last few years have taught use anything, it's that a company can should participate in the discussion with its users, not try to control it.

Jul 17, 2007, 12:18 PM #7
Shepherdboy Junior Member Join: Jun 2007 Posts: 9	I was one of the posters in the censored thread from yesterday. I wrote up my process and experience in rolling back to 2.5 from 3.0. I do find it distressing that the thread was removed. It's not really a secret that there have been problems with 3.0, so I don't know why providing experiences on rolling back to a stable version would be removed. I have checked out the link that brkirch provided and do indeed see a new build available. However, I cannot find any information about this build or what it contains. Based on my previous 3.0 experience, I am not going to download and re-install 3.0 until information is available on the stability and what features/bugfixes are in the new release. Until then, I'll stick with 2.5. Shepherdboy

Jul 17, 2007, 12:18 PM

Shepherdboy
Junior Member

Join: Jun 2007
Posts: 9

I was one of the posters in the censored thread from yesterday. I wrote up my process and experience in rolling back to 2.5 from 3.0. I do find it distressing that the thread was removed. It's not really a secret that there have been problems with 3.0, so I don't know why providing experiences on rolling back to a stable version would be removed.

I have checked out the link that brkirch provided and do indeed see a new build available. However, I cannot find any information about this build or what it contains. Based on my previous 3.0 experience, I am not going to download and re-install 3.0 until information is available on the stability and what features/bugfixes are in the new release.

Until then, I'll stick with 2.5.

Shepherdboy

Jul 17, 2007, 12:18 PM

brkirch
Senior Member

Join: Dec 2006
Posts: 415

Quote:

Originally Posted by gcaprio

I haven't seen one piece of documentation saying what was fixed in that release. Frankly, i'm getting a little tired of playing musical releases. That was the point of my original post.

Since you asked, here's the list:

Quote:

What's New in Parallels Desktop 3.0 for Mac (Build 4560)
Parallels Desktop 3.0 for Mac includes the following new features and feature improvements:
• Coherence 2.0 - Run your Windows and Mac OS X applications in single integrated
environment
• Image Tool - Add capacity to your virtual disk image
• SmartSelect - Open your files in Mac OS X or Windows with any available Mac OS X
or Windows application
o Shared Applications and SmartSelect options in Configuration Editor were
redesigned: you can now enable/disable all options
o Shared Applications and SmartSelect options in the Applications menu were
redesigned: you can now access Windows Start menu and the list of recently
opened Windows applications, as well as configure SmartSelect without starting a
particular Windows application.
Bugfixes and improvements in Parallels Desktop 3.0 for Mac
(Build 4560)
The most important fixes and improvements include:
• SmartSelect and Shared Applications
o Some correct file associations in Mac (like .doc association with Microsoft®
Office Word for Mac) reset and switch to Parallels Desktop - fixed
o Errors when opening certain file types in Mac (like .msg files from Microsift
Office Outlook 2007) - fixed
o Detection of the file types that don't have associations in Mac - improved
o SmartSelect and Shared Applications configuration options added
o SmartSelect now correctly recognizes default web browser in Mac
• Video and 3D
o No textures in some games (like Max PayneTM) - fixed
o Some games crash on nVidia® video cards - fixed
o VM cannot suspend after iTunes® upgrade to 7.3 due to incorrect DirectX®
detection - fixed
o Pixel size calculation - improved: graphics are displayed correctly in Microsoft
AccessTM
o Performance of some CAD/CAM applications (including SolidWorks®) -
improved
o Multi-threaded CAD/CAM applications now show workspace correctly. The list
of applications includes, but not limited to, AutoCAD®, 3D Studio MAX®,
CATIA V5, PowerSHAPE, Zemax®, Pro/ENGINEER® and many others
o Vertical Sync enabled (this will result in benchmarks performance cut-off at 60
FPS, but will provide less resources usage and less artifacts when resizing screen)
• Boot Camp
o Detection of the operating system installed in Boot Camp - improved
o Vista reinstalls ACPI PC on each restart - fixed
• Snapshots
o Delete with children (recursive delete) option added
o Possible corruption of the .xml file included in the bundle .hdd during reversion to
snapshot - fixed
• Parallels Explorer
o Many segmentation fault cases were fixed
o Correct handling of non-NTFS file systems added
o Many look and feel improvements
• Other fixes
o Having USB device in configuration significantly (by 30%) increases Parallels
Desktop CPU usage for Vista guest OS - fixed
o Mouse gets automatically ungrabbed if Vista had been put into sleep mode from
inside the virtual machine
o Correct tools for eComStationTM 1.2 included
o Windows® 98 restart hangs - fixed
o Parallels Tools installation changes default printer in Windows - fixed
o Compatibility with Microsoft® LiveMeeting - fixed
o Mouse issues with Flex/Flash drag-n-drop - fixed
o Shared folders: Changing file extension affects the dates in the file info - fixed
o Shared folders: Cannot use mkdir a\b\c in the mapped Parallels Shared Folder
disk - fixed
o Shared folders: Cannot open file with brackets in the filename from a shared
folder - fixed
o Compatibility with MacFUSE 0.4 - fixed
o Animation transitions between view modes (Full Screen, Guest OS Window,
Coherence) improved for better look and feel
o Parallels Tools for Linux: time synchronization tool added
o Virtual machine sometimes crashes when working with hard disks connected to
IDE 1:0 and IDE 1:1 channels - fixed
o Bugreports are now sent via default Mac mail client
o In rare cases Mac OS hangs for some time after sleep if Parallels Desktop is
running - fixed
o Image Tool added - now it is possible to increase virtual HDD capacity

Quote:

Originally Posted by gcaprio

That may be the way this forum works, but from what I can tell, I didn't violate any of the rules of this forums. I didn't post porn, illegal content or use foul language. I simply echoed something that many, many other users have said on this very forum. I can assure you, as a company that sells products, Parallels does not want to be seen as censoring their users. If the last few years have taught use anything, it's that a company can should participate in the discussion with its users, not try to control it.

As I said, they probably saw your post as simply being too close to the update and didn't want users encouraged go through the downgrade process when most of the issues have been fixed. I have seen plenty of posts about downgrading before yours that weren't deleted. Try this update and if you continue to have issues then you can repost your thread and if that is removed then you can post about there being a problem. Otherwise it seems like the decision to remove the thread was to protect users from bad advise, not to censor us.

Jul 17, 2007, 12:24 PM #9
Shepherdboy Junior Member Join: Jun 2007 Posts: 9	Thanks for the list brkirch. Was this in a readme file within the download? Shepherdboy

Jul 17, 2007, 12:26 PM

#10

brkirch
Senior Member

Join: Dec 2006
Posts: 415

Quote:

Originally Posted by Shepherdboy

Thanks for the list brkirch. Was this in a readme file within the download?

Shepherdboy

It should be in a file called "Release Notes.pdf" in the same folder as Parallels Desktop after you install the update.

Jul 17, 2007, 12:32 PM #11
gcaprio Junior Member Join: Aug 2006 Posts: 14	brkirch: Why could that not have been done with a simple reply in that thread? They could have posted the new build number and asked me or Shepherdboy to give that one a shot and report our experiences back. I have been a huge promoter of Parallels. I have a section on my blog with Performance Tips, useful tricks, and other such information dating back to their beta days. ( http://blog.1530technologies.com/parallels/index.html ) With a user base already upset and frustrated with Parallels silence to the problems people have been having with 3.0, to do something like remove a post seems like it would only re-enforce the frustration of not being heard.

Jul 17, 2007, 12:32 PM

#11

gcaprio
Junior Member

Join: Aug 2006
Posts: 14

brkirch:

Why could that not have been done with a simple reply in that thread? They could have posted the new build number and asked me or Shepherdboy to give that one a shot and report our experiences back.

I have been a huge promoter of Parallels. I have a section on my blog with Performance Tips, useful tricks, and other such information dating back to their beta days. ( http://blog.1530technologies.com/parallels/index.html )

With a user base already upset and frustrated with Parallels silence to the problems people have been having with 3.0, to do something like remove a post seems like it would only re-enforce the frustration of not being heard.

Jul 17, 2007, 12:47 PM

#12

brkirch
Senior Member

Join: Dec 2006
Posts: 415

Quote:

Originally Posted by gcaprio

I understand your frustration, but what should be done at this point? Try the update, if it doesn't fix your issues you can continue to seek an answer as to why your thread was deleted and an apology or whatever it is you are looking for. Otherwise this just isn't going to go anywhere because the issue that your thread was discussing has been fixed, and the thread's existence would only lead people to have concern about a problem that no longer exists (not everyone would bother to even read the thread, so they would not know the issue is resolved).

Jul 17, 2007, 12:53 PM

#13

gcaprio
Junior Member

Join: Aug 2006
Posts: 14

Quote:

Originally Posted by brkirch

Two things:

1 ) No specific issues were discussed in the original post, so to say they were fixed implies some sort of faith that, frankly, I don't have in Parallels any more.

2 ) I don't want to try the update. Frankly, I'm tired of Parallels ( as a company ) at this point and am going over to Fusion.

Jul 18, 2007, 02:05 AM #14
Andrew @ Parallels Parallels Team Join: Apr 2006 Posts: 1,516	gcaprio, We never remove any threads without a serious reason like spam, advertising or rude language. Thanks for pointing to this - we will investigate and report to you what happen to your thread. __________________ Best Regards, Andrew @ Parallels

Jul 18, 2007, 05:09 AM #15
Hugh Watkins Senior Member Join: Jul 2006 Posts: 976	if you want unmoderated forums put on your asbestos waistcoat and go to USENET http://groups.google.com/groups/sear...oring=d&hl=en& NNTP is better Hugh W __________________ http://snaps4.blogspot.com/ photographs and walks in Copenhagen GENEALOGE http://hughw36.blogspot.com/ MAIN BLOG

Jul 18, 2007, 08:14 AM #16
zumwalt Member Join: Jul 2007 Posts: 30	Build 4560 didn't fix the DirectX issues I had made threads about and I can't find my threads, however that doesn't mean they are not burried someone deep past others posts since tons of people create complaint posts since it seems the only place to get any response is on the boards, and thats by members, not really parallels developers.

Jul 18, 2007, 08:33 AM #17
Ankou Guest Join: Posts: n/a	zumwalt, there is your thread... http://forum.parallels.com/thread14513.html

Jul 19, 2007, 10:55 AM #18
Ungenious Member Join: Jun 2007 Posts: 38	Searching for a thread & finding a different one is all well & good. However, what happened to gcaprio's original thread? Is this some sort of bait & switch? I'm interested in what issues they were having & how the Parallels Team decided to resolve it. To say that the new release fixes all problems & therefore all previous posts having those problems can be removed is a bit ridiculous... Not everyone checks the Parallels forums/site every day looking for updates or even uses the in-app updater. Not to mention short-sighted, as I assume from the top couple of posts, people are still having problems w/ the latest build & knowing the process to downgrade is still useful. To have someone spend their time and write out a process for everyone to see is good, but I wonder if that user will bother to spend their time helping everyone out again, knowing that it might just be indiscriminately erased. I suppose the fallback for all of this is you can say, "This forum is not accessible via the main site, so no 'official' support is given" or whatever. However, building a great product is no excuse for poor support nor marketing techniques that contradict customer support. -Me

Jul 19, 2007, 10:55 AM

#18

Ungenious
Member

Join: Jun 2007
Posts: 38

Searching for a thread & finding a different one is all well & good. However, what happened to gcaprio's original thread?

Is this some sort of bait & switch? I'm interested in what issues they were having & how the Parallels Team decided to resolve it.

To say that the new release fixes all problems & therefore all previous posts having those problems can be removed is a bit ridiculous... Not everyone checks the Parallels forums/site every day looking for updates or even uses the in-app updater. Not to mention short-sighted, as I assume from the top couple of posts, people are still having problems w/ the latest build & knowing the process to downgrade is still useful. To have someone spend their time and write out a process for everyone to see is good, but I wonder if that user will bother to spend their time helping everyone out again, knowing that it might just be indiscriminately erased.

I suppose the fallback for all of this is you can say, "This forum is not accessible via the main site, so no 'official' support is given" or whatever. However, building a great product is no excuse for poor support nor marketing techniques that contradict customer support.

-Me

Jul 19, 2007, 11:14 AM #19
Andrew @ Parallels Parallels Team Join: Apr 2006 Posts: 1,516	Ungenious, gcaprio, I greatly apologize for what happen with this thread. We do internal investigation to find out why this happened and who from moderators did this. Moderators are only permitted to remove spam/advertising messages and moderate rude/improper language. They are not permitted to remove any other topics. I apologize again and will do my best to avoid such situations in the future. __________________ Best Regards, Andrew @ Parallels

Jul 19, 2007, 11:14 AM

#19

Andrew @ Parallels
Parallels Team

Join: Apr 2006
Posts: 1,516

Ungenious, gcaprio,

I greatly apologize for what happen with this thread. We do internal investigation to find out why this happened and who from moderators did this. Moderators are only permitted to remove spam/advertising messages and moderate rude/improper language. They are not permitted to remove any other topics. I apologize again and will do my best to avoid such situations in the future.

__________________
Best Regards,
Andrew @ Parallels

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Parallels removing posts?