What info can I provide to help Parallels with kernel panics ?
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Apr 8, 2006, 10:17 PM
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tj4shee Junior Member Join: Apr 2006 Posts: 19 |
What info can I provide to help Parallels with kernel panics ? I know this will probably be a stupid question to a lot of the people on this forum.... I too had a kernel panic today with Beta 2..... what logs or info can I send to Parallels to help them fix the issue ? |
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Apr 9, 2006, 04:47 AM
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STim Parallels Team Join: Mar 2006 Posts: 831 |
Hello, The following info will be MUCH appreciated: 1. Open Applications->Utilities->System Profiler. In System Profiler find Software->Logs->panic.log. This is the file containing necessary technical information about the panic. 2. Description of what you were doing that time. Any special actions? Any other info you think might be important? Please send this staff to reports@parallels.com. Use this mailbox for kernel panic reports only please. |
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Apr 9, 2006, 12:18 PM
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marktchurch Junior Member Join: Apr 2006 Posts: 3 |
What if I checked for the panic.log and it's not there? At the time of the problem I was installing a Solaris 10 image from CD and opened another to try and install from a DVD image on my hard drive. I also had a 3rd VM open running Fedora Core 5. It was sitting at the command prompt. The machine just rebooted with no warning. Any ideas what I could send for this situation? |
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Apr 9, 2006, 04:25 PM
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STim Parallels Team Join: Mar 2006 Posts: 831 |
marktchurch, panic.log is generated only in case you've seen the "Gray Screen" and had to reboot your machine manually. In case of the reboot caused by the software (we call it "Black Screen") no panic.log is generated. In your very situation - I think what you have already provided is enough - we'll try to reproduce the same in our testing lab. |
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Apr 9, 2006, 09:32 PM
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smpdigital Junior Member Join: Apr 2006 Posts: 9 |
This is what my log says, it was caused while quitting Parallels after a painful and slow process of suspending my windows session (with the green pause button), it took like 10 minutes to 'save' the session and some other 10 min to 'restore' it render the whole computer unstable, especially while saving, then I log out from windows, quit PW and the kernel panic happened: Sat Apr 8 23:18:27 2006 panic(cpu 1 caller 0x002E0177): btree_journal_modify_block_end: about to write corrupt node! Backtrace, Format - Frame : Return Address (4 potential args on stack) 0x1c66b7e8 : 0x128b5e (0x3bbeb8 0x1c66b80c 0x131bbc 0x0) 0x1c66b828 : 0x2e0177 (0x3d5640 0x302fe70 0x1 0x102) 0x1c66b878 : 0x2e0306 (0x1c66b898 0x2ff1804 0x1c66b8f8 0xbfe) 0x1c66b8b8 : 0x309a37 (0x302fe70 0x1c66b9a0 0x102 0xffff8021) 0x1c66b8d8 : 0x307b37 (0x305d304 0x1c66b9a0 0x0 0x100) 0x1c66b9d8 : 0x2e35a2 (0x307eee0 0x4bb2804 0x1c66ba2c 0xf8) 0x1c66ba58 : 0x3029cc (0x2ff1804 0x1c66bb2c 0x1c66baa4 0x1c66bb18) 0x1c66bb68 : 0x3031fe (0x1c66be8c 0x1c66bf68 0x0 0x2) 0x1c66bb88 : 0x1d9f9b (0x1c66bba4 0x100 0x1c66bcf8 0x2f51a04) 0x1c66bbd8 : 0x1c51fd (0x3b80420 0x1c66bcf0 0x1c66be04 0x1c66be8c) 0x1c66bc38 : 0x1d1cd1 (0x3b80420 0x1c66bcf0 0x1c66be04 0x1c66be8c) 0x1c66bc88 : 0x1c9c96 (0x1c66bcd8 0x1c66be4c 0x1c66be8c 0x0) 0x1c66be68 : 0x1ca0fd (0xa02 0x1c66be8c 0x49a2738 0x3) 0x1c66bf78 : 0x36d8e4 (0x4af65dc 0x49a26f4 0x49a2738 0x0) 0x1c66bfd8 : 0x197e7e (0x3f61ac8 0x3f61ac8 0x4a1000 0x1c66beec) No mapping exists for frame pointer Backtrace terminated-invalid frame pointer 0xb021fab8 Kernel version: Darwin Kernel Version 8.6.1: Tue Mar 7 16:55:45 PST 2006; root:xnu-792.9.22.obj~1/RELEASE_I386 ********* This is one of the little (not sure if you could call a kernel panic little) problems I had with beta2, but I can use AirPort now and I'm so happy with Parallels, it's such a great product. |
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Apr 10, 2006, 09:14 AM
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mitchman Junior Member Join: Apr 2006 Posts: 5 |
Lockup during install/upgrade, no panic My 17" iMac Core Duo locked up while updating to Beta 2. First the mouse became unresponsive and the machine wouldn't let me ssh in. Then after a few seconds it stopped responding to ping. I don't have a panic.log. What information should I send? Thanks! |
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Apr 10, 2006, 08:14 PM
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ostermmg Junior Member Join: Apr 2006 Posts: 1 |
Another kernel panic log Intel Core Duo 20" iMac - starting up a Windows XP guest OS: Description: Panic (system crashes) log Size: 1.67 KB Last Modified: 4/10/06 4:47 PM Location: /Library/Logs/panic.log Recent Contents: Mon Apr 10 16:47:27 2006 panic(cpu 0 caller 0x0019C9BE): Unresolved kernel trap (CPU 0, Type 14=page fault), registers: CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x00cf1000, CR4: 0x000006e0 EAX: 0x00000000, EBX: 0x250bb7a8, ECX: 0x000005d8, EDX: 0x00000000 ESP: 0x00000000, EBP: 0x250bb638, ESI: 0x00000230, EDI: 0x00000000 EFL: 0x00010202, EIP: 0x3d57d362, CS: 0x00000008, DS: 0x00000010 Backtrace, Format - Frame : Return Address (4 potential args on stack) 0x250bb4c8 : 0x128b5e (0x3bb060 0x250bb4ec 0x131bbc 0x0) 0x250bb508 : 0x19c9be (0x3c04e8 0x0 0xe 0x3c02a0) 0x250bb5b8 : 0x197a43 (0x250bb5cc 0x250bb638 0x3d57d362 0x48) 0x250bb5c4 : 0x3d57d362 (0x48 0x4a0010 0x44e0010 0x10) 0x250bb638 : 0x3d57d430 (0x0 0x0 0x5d8 0x0) 0x250bb668 : 0x3d57be6a (0x3d57d0b0 0x0 0x0 0x443aea1f) 0x250bb698 : 0x3d57bf09 (0x5114b00 0x366af54 0x0 0x0) 0x250bb6c8 : 0x3d57a587 (0x0 0x250bb704 0x250bb6e8 0x198a15) 0x250bb708 : 0x1e37ad (0xa000000 0x1 0x2000 0x610bbb8) 0x250bb778 : 0x1d78f3 (0x250bb7a8 0x49368c4 0x250bb7d8 0x1c31c2) 0x250bb7d8 : 0x1d1e5b (0x49368c4 0x1 0x250bba98 0x250bba98) 0x250bb828 : 0x1d2da5 (0x250bb944 0x250bb934 0x250bb844 0x250bba6c) 0x250bb928 : 0x1c3030 (0x250bb944 0x1 0x0 0x1c58f7) 0x250bbab8 : 0x3d56fa41 (0x3d573d18 0x1 0x0 0x0) 0x250bbb08 : 0x3d570d28 (0x3d573d18 0x6085e44 0x3d574348 0x6085e44) 0x250bbb28 : 0x3d56f587 (0x6850c84 0xb000000 0x6850c84 0x2) Backtrace continues... Kernel loadable modules in backtrace (with dependencies): com.parallels.kext.vmmain(2.1)@0x3d56e000 com.parallels.kext.hypervisor(2.1)@0x3d579000 Kernel version: Darwin Kernel Version 8.5.1: Mon Jan 30 21:07:08 PST 2006; root:xnu-792.8.36.obj~1/RELEASE_I386 ********* |
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Apr 15, 2006, 09:30 PM
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blackcrayon Junior Member Join: Apr 2006 Posts: 9 |
Quote:
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Apr 13, 2006, 10:24 AM
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NosillaCast Junior Member Join: Apr 2006 Posts: 25 |
reporting crash logs Quote:
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Apr 13, 2006, 01:42 PM
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mike3k Member Join: Apr 2006 Posts: 65 |
I've also seen many of these kernel panics on my iMac using en0 with a VPN connection active in Windows XP. I've never seen it happen on my MacBook Pro using en1. I even found one today when I got back from lunch with the iMac idle, but Outlook open in Windows with the VPN connection. Quote:
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Apr 13, 2006, 07:59 PM
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bigman Member Join: Apr 2006 Posts: 35 |
Simply started a WinXP guest OS. Panic-Protokoll (Systemabstürze) Größe: 2.04 KB Zuletzt geändert: 13.04.06 14:47 Ort: /Library/Logs/panic.log Letzte Einträge: Thu Apr 13 12:20:13 2006 panic(cpu 0 caller 0x00190220): pmap_flush_tlbs() timeout pmap=0x3c79b90 cpus_to_signal=0x2 Backtrace, Format - Frame : Return Address (4 potential args on stack) 0x24f13b58 : 0x128b5e (0x3bbeb8 0x24f13b7c 0x131bbc 0x0) 0x24f13b98 : 0x190220 (0x3bf0b4 0x3c79b90 0x2 0x18fa02) 0x24f13be8 : 0x191e46 (0x3c79b90 0x15aa6000 0xd92530 0xd927a8) 0x24f13c38 : 0x1683e1 (0x3c79b90 0x15aa6000 0x0 0x15af5000) 0x24f13d28 : 0x1688db (0x15af5000 0x0 0x0 0x0) 0x24f13d68 : 0x18335b (0x3e2ebc4 0x15aa6000 0x0 0x15af5000) 0x24f13d98 : 0x156057 (0x3e2ebc4 0x15aa6000 0x4f000 0x11c970) 0x24f13dd8 : 0x12b389 (0x3ff87a4 0x3cf2aa8 0x0 0x0) 0x24f13e18 : 0x124902 (0x3ff8700 0x0 0x28 0x24f13efc) 0x24f13f28 : 0x192efc (0x24f13f54 0x0 0x0 0x0) 0x24f13fd8 : 0x197fa6 (0x365c920 0x365c920 0x4a1000 0x24f13eec) No mapping exists for frame pointer Backtrace terminated-invalid frame pointer 0x ********* Thu Apr 13 14:47:01 2006 panic(cpu 0 caller 0x0019CAEF): Unresolved kernel trap (CPU 0, Type 14=page fault), registers: CR0: 0x80010033, CR2: 0x00000030, CR3: 0x00d74000, CR4: 0x000026e0 EAX: 0x3b41c000, EBX: 0x00000000, ECX: 0x3b41c000, EDX: 0xffffffff ESP: 0x00000030, EBP: 0x24efbcf8, ESI: 0x00000030, EDI: 0x00000009 EFL: 0x00010287, EIP: 0x0015ba99, CS: 0x00000008, DS: 0x00000010 Backtrace, Format - Frame : Return Address (4 potential args on stack) 0x24efbb8c : 0x128b5e (0x3bbeb8 0x24efbbb0 0x131bbc 0x0) 0x24efbbcc : 0x19caef (0x3c1340 0x0 0xe 0x3c10f8) 0x24efbc7c : 0x197b53 (0x24efbc90 0x24efbcf8 0x15ba99 0x48) 0x24efbc88 : 0x15ba99 (0x48 0x10 0xbfff0010 0x10) 0x24efbcf8 : 0x15ce9f (0x3b41c000 0x80000 0x24efbd78 0x15b9b6) 0x24efbdb8 : 0x160c69 (0x3cb2200 0x94000 0x0 0x3fe6aa0) 0x24efbe28 : 0x161338 (0x94000 0x0 0x3fe6aa0 0x94000) 0x24efbf78 : 0x19c5d6 (0x5dcd930 0x94000 0x0 0x1) 0x24efbfd8 : 0x197aaa (0x4c86b68 0x4c86b68 0x0 0x30) No mapping exists for frame pointer Backtrace terminated-invalid frame pointer 0xbffff428 Kernel version: Darwin Kernel Version 8.6.1: Tue Mar 7 16:55:45 PST 2006; root:xnu-792.9.22.obj~1/RELEASE_I386 ********* |
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Apr 14, 2006, 08:53 AM
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johne Junior Member Join: Apr 2006 Posts: 2 |
Running Windows 2000 on 20" iMac (doing other stuff like GoLive and Firefox, but nothing too intensive) panic.log: Description: Panic (system crashes) log Size: 3.16 KB Last Modified: 4/13/06 4:33 PM Location: /Library/Logs/panic.log Recent Contents: Thu Apr 13 15:32:54 2006 panic(cpu 0 caller 0x0019CAEF): Unresolved kernel trap (CPU 0, Type 14=page fault), registers: CR0: 0x8001003b, CR2: 0x26597000, CR3: 0x01632000, CR4: 0x000026e0 EAX: 0x09090909, EBX: 0xfffffff0, ECX: 0x07fff448, EDX: 0x7512e028 ESP: 0x26597000, EBP: 0x146e3b28, ESI: 0x26596ffe, EDI: 0x2b84ce20 EFL: 0x00010206, EIP: 0x3bce42f7, CS: 0x00000014, DS: 0x146e001c Backtrace, Format - Frame : Return Address (4 potential args on stack) 0x146e38d8 : 0x128b5e (0x3bbeb8 0x146e38fc 0x131bbc 0x0) 0x146e3918 : 0x19caef (0x3c1340 0x0 0xe 0x3c10f8) 0x146e39c8 : 0x197b53 (0x146e39dc 0x146e3b28 0x3bce42f7 0x190048) 0x146e39d4 : 0x3bce42f7 (0x190048 0x44001c 0xee6001c 0x146e001c) 0x146e3b28 : 0x3bce4ce6 (0x2657f800 0xca 0x4 0x1) 0x146e3ba8 : 0x3bce4da3 (0x4 0x146e3bcc 0x146e3bc8 0x0) 0x146e3bd8 : 0x1f720f (0x3c6fe80 0x373fc04 0x2 0x146e3c48) 0x146e3c38 : 0x227af5 (0x373fc04 0x2 0x2657f800 0x377e304) 0x146e3d78 : 0x232de5 (0x26580500 0x0 0x0 0x30de250) 0x146e3de8 : 0x3549e0 (0x3363580 0x0 0x26580500 0x3536084) 0x146e3e88 : 0x35932e (0x3363580 0x3536084 0x3ea3380 0x26580500) 0x146e3ee8 : 0x3596db (0x3ea3380 0x0 0x2e64bd8 0xae) 0x146e3f78 : 0x36d8e4 (0x33473e8 0x2e64b94 0x2e64bd8 0x0) 0x146e3fd8 : 0x197e7e (0x310e880 0x310e880 0x146e39dc 0x146e394c) No mapping exists for frame pointer Backtrace terminated-invalid frame pointer 0xbffff1d8 Kernel loadable modules in backtrace (with dependencies): com.parallels.kext.Pvsnet(2.1)@0x3bce2000 Kernel version: Darwin Kernel Version 8.6.1: Tue Mar 7 16:55:45 PST 2006; root:xnu-792.9.22.obj~1/RELEASE_I386 ********* Thu Apr 13 16:33:29 2006 panic(cpu 0 caller 0x0019CAEF): Unresolved kernel trap (CPU 0, Type 14=page fault), registers: CR0: 0x8001003b, CR2: 0x25ba8000, CR3: 0x00d19000, CR4: 0x000026e0 EAX: 0xeeeeeeee, EBX: 0xfffffff8, ECX: 0x07ff6bb8, EDX: 0x232f7450 ESP: 0x25ba8000, EBP: 0x13eabb28, ESI: 0x25ba7ffe, EDI: 0x29ecdcb0 EFL: 0x00010207, EIP: 0x0086f2f7, CS: 0x00000014, DS: 0x13ea001c Backtrace, Format - Frame : Return Address (4 potential args on stack) 0x13eab8d8 : 0x128b5e (0x3bbeb8 0x13eab8fc 0x131bbc 0x0) 0x13eab918 : 0x19caef (0x3c1340 0x0 0xe 0x3c10f8) 0x13eab9c8 : 0x197b53 (0x13eab9dc 0x13eabb28 0x86f2f7 0x190048) 0x13eab9d4 : 0x86f2f7 (0x190048 0x44001c 0xee6001c 0x13ea001c) 0x13eabb28 : 0x86fce6 (0x25a7f600 0xca 0x4 0x1) 0x13eabba8 : 0x86fda3 (0x4 0x13eabbcc 0x13eabbc8 0x0) 0x13eabbd8 : 0x1f720f (0x2dd1f80 0x2adb604 0x2 0x13eabc48) 0x13eabc38 : 0x227af5 (0x2adb604 0x2 0x25a7f600 0x2b5ed04) 0x13eabd78 : 0x232de5 (0x25b88500 0x0 0x0 0x26480b0) 0x13eabde8 : 0x3549e0 (0x2789178 0x0 0x25b88500 0x2861024) 0x13eabe88 : 0x35932e (0x2789178 0x2861024 0x3449b00 0x25b88500) 0x13eabee8 : 0x3596db (0x3449b00 0x0 0x254b170 0xae) 0x13eabf78 : 0x36d8e4 (0x276a1f4 0x254b12c 0x254b170 0x0) 0x13eabfd8 : 0x197e7e (0x2665318 0x2665318 0x13eab9dc 0x13eab94c) No mapping exists for frame pointer Backtrace terminated-invalid frame pointer 0xbffff1d8 Kernel loadable modules in backtrace (with dependencies): com.parallels.kext.Pvsnet(2.1)@0x86d000 Kernel version: Darwin Kernel Version 8.6.1: Tue Mar 7 16:55:45 PST 2006; root:xnu-792.9.22.obj~1/RELEASE_I386 ********* |
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Apr 14, 2006, 09:03 AM
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johne Junior Member Join: Apr 2006 Posts: 2 |
Yup just running Firefox and iTunes. Fri Apr 14 08:59:53 2006 panic(cpu 1 caller 0x0019CAEF): Unresolved kernel trap (CPU 1, Type 14=page fault), registers: CR0: 0x8001003b, CR2: 0x25ba5000, CR3: 0x00d19000, CR4: 0x000026a0 EAX: 0x00740067, EBX: 0xfffffffc, ECX: 0x07fff568, EDX: 0x5bc0f0db ESP: 0x25ba5000, EBP: 0x13dabb28, ESI: 0x25ba4ffe, EDI: 0x2a291da0 EFL: 0x00010202, EIP: 0x0086f2f7, CS: 0x00000014, DS: 0x13da001c Backtrace, Format - Frame : Return Address (4 potential args on stack) 0x13dab8d8 : 0x128b5e (0x3bbeb8 0x13dab8fc 0x131bbc 0x0) 0x13dab918 : 0x19caef (0x3c1340 0x1 0xe 0x3c10f8) 0x13dab9c8 : 0x197b53 (0x13dab9dc 0x13dabb28 0x86f2f7 0x190048) 0x13dab9d4 : 0x86f2f7 (0x190048 0x44001c 0xee6001c 0x13da001c) 0x13dabb28 : 0x86fce6 (0x25b8fc00 0xbe 0x4 0x1) 0x13dabba8 : 0x86fda3 (0x4 0x13dabbcc 0x13dabbc8 0x0) 0x13dabbd8 : 0x1f720f (0x3234400 0x2b3f404 0x2 0x13dabc48) 0x13dabc38 : 0x227af5 (0x2b3f404 0x2 0x25b8fc00 0x2b5a004) 0x13dabd78 : 0x232de5 (0x25a7f700 0x0 0x0 0x2634660) 0x13dabde8 : 0x3549e0 (0x2789830 0x0 0x25a7f700 0x25c64e4) 0x13dabe88 : 0x35932e (0x2789830 0x25c64e4 0x3223d00 0x25a7f700) 0x13dabee8 : 0x3596db (0x3223d00 0x0 0x268d640 0xa2) 0x13dabf78 : 0x36d8e4 (0x27681f4 0x268d5fc 0x268d640 0x0) 0x13dabfd8 : 0x197e7e (0x2a4e740 0x2a4e740 0x13dab9dc 0x13dab94c) No mapping exists for frame pointer Backtrace terminated-invalid frame pointer 0xbffff1d8 Kernel loadable modules in backtrace (with dependencies): com.parallels.kext.Pvsnet(2.1)@0x86d000 Kernel version: Darwin Kernel Version 8.6.1: Tue Mar 7 16:55:45 PST 2006; root:xnu-792.9.22.obj~1/RELEASE_I386 ********* |
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