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Retail box users - please upgrade to Parallels Desktop Build 1970!  
  

Retail box users - please upgrade to Parallels Desktop Build 1970!

Nov 5, 2006, 04:15 AM
#1  
Andrew @ Parallels's Avatar

Andrew @ Parallels
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Retail box users - please upgrade to Parallels Desktop Build 1970!
Hello All,

There are a lot of complains from Mac Pro and newest Core 2 Duo Mac users about kernel panics or "grayed screen with different languages" on virtual machine startup.

The problem in using old Parallels Desktop Build 1848 (or 1848.2) which was released prior to Apple announce of Mac Pro and Core 2 Duo Macs and it is not compatible with these Macs.

Unfortunately this build is still available in retail stores (even in Apple stores) and staff is not aware of this problem.

If you have any problems with old retail version of Parallels Desktop - please upgrade it on build 1970! It can be freely download from our web site - http://www.parallels.com/en/download/desktop/ . Your permanent registration key will work with this version.

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Best Regards,
Andrew @ Parallels
Nov 6, 2006, 02:10 AM
#2  

don montalvo
Senior Member


Join: May 2006
Posts: 111
boxed media should include...
..."given the rapid rate of evolution of both osx and apple hardware, we recommend you download the latest patch for parallels when installing."

all my clients know how important it is to have the latest (or close to the latest - depends on what software we're talking about) patches applied. it would be smart to include this statement (even in the form of a yellow printed card or flyer) in each box sold.

have you thought about adding a first-launch action that allows users to register AND notifies of new patches available? of course you MUST offfer admins a way to manage these things (eventually with site/volume licenses...and/or a way to manage through manifest editor in wgm).

don

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don montalvo, nyc
curmudgeon at large
Nov 6, 2006, 07:34 AM
#3  

furryyuri
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Join: Nov 2006
Posts: 1
So this build isn't important if I'm just a MB Core Duo user?
Nov 6, 2006, 08:12 AM
#4  

don montalvo
Senior Member


Join: May 2006
Posts: 111
Quote:
Originally Posted by furryyuri
So this build isn't important if I'm just a MB Core Duo user?
i tend to stay away from the last patch...unless it addresses an issue i'm having. as a sysadmin, it's always best to let someone else ride the bleeding edge. :-) this goes for all software...

don

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don montalvo, nyc
curmudgeon at large
Nov 6, 2006, 09:28 AM
#5  

AlanH
Senior Member


Join: Sep 2006
Posts: 323
One small advantage I have from using the 1970 build is that I can tell the difference between my Windows VM and my Linux VM in the dock, as they are badged with the appropriate logos. That wouldn't help if I had two Linux VMs running, as they both get the penguin logo, but it's a small step forward.

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Alan


4 GByte Mac Pro, Geforce 7300GT. Leopard 10.5.0
Parallels Desktop for Mac, build 5580.
Win XP Pro SP2 and Centos VMs.
Nov 7, 2006, 04:31 PM
#6  

rleonetti
Junior Member


Join: Aug 2006
Posts: 6
Quote:
Originally Posted by Andrew @ Parallels
Hello All,

There are a lot of complains from Mac Pro and newest Core 2 Duo Mac users about kernel panics or "grayed screen with different languages" on virtual machine startup.

The problem in using old Parallels Desktop Build 1848 (or 1848.2) which was released prior to Apple announce of Mac Pro and Core 2 Duo Macs and it is not compatible with these Macs.

Unfortunately this build is still available in retail stores (even in Apple stores) and staff is not aware of this problem.

If you have any problems with old retail version of Parallels Desktop - please upgrade it on build 1970! It can be freely download from our web site - http://www.parallels.com/en/download/desktop/ . Your permanent registration key will work with this version.
I installed new version, now Parallels will not work at all.

Do I have to un-install? Will this mean re-installing all my Windows and Windows programs?

Any other way? I have a back up from last time it worked, if I knew which files to replace. I really do not want to reinstall all that windows stuff plus those updates. Please help.
Nov 7, 2006, 04:36 PM
#7  

AlanH
Senior Member


Join: Sep 2006
Posts: 323
I had that problem, and had to revert to build 1848, with the legacy mode fix on my Mac Pro

Uninstalling doesn't affect your existing files and VM installations, and I was able to continue running them under the old version.

After a day or two I tried again, and the 1970 build installed without a problem. I've no idea what changed to make it work - certainly nothing I did deliberately. Now the same VMs are still working with 1970.

__________________
Alan


4 GByte Mac Pro, Geforce 7300GT. Leopard 10.5.0
Parallels Desktop for Mac, build 5580.
Win XP Pro SP2 and Centos VMs.
Nov 8, 2006, 08:26 AM
#8  

firstian
Junior Member


Join: Nov 2006
Posts: 1
Crashing on restarting of Parallels
I just got bought the retail version of Parallels, installed and updated to build 1970. After configuring a VM running Ubuntu, I found that if I shutdown the VM and quit Parallels, the next time when I execute Parallels again, it'll crash. The only way around it is to move the ~/Library/Parallels/ out to some where, start up Parallels, quit it, move the folder back, and then it'll work.
I'm running it on a C2D MBP with 2GB RAM. The crash log looks like:
Code:
Host Name: Alphonse Date/Time: 2006-11-07 21:01:41.154 -0500 OS Version: 10.4.8 (Build 8N1037) Report Version: 4 Command: Parallels Path: /Applications/Parallels/Parallels.app/Contents/MacOS/Parallels Parent: WindowServer [1736] Version: 2.2 (2.2.1970.0) PID: 23344 Thread: 0 Exception: EXC_BAD_ACCESS (0x0001) Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000017 Thread 0 Crashed: 0 com.apple.QD 0x91714b85 SetPortForeColor + 43 1 com.apple.QD 0x91714afb ForeColor + 49 2 com.apple.HIToolbox 0x93089271 NormalizeColorAndPen + 35 3 com.apple.HIToolbox 0x92ded1e2 GetWindowDefinitionRegion(WindowData*, unsigned short, OpaqueRgnHandle*) + 52 4 com.apple.HIToolbox 0x92ded099 FetchRegions(WindowData*, Rect*, Rect*) + 39 5 com.apple.HIToolbox 0x92deca30 CalculateWindowRegions(WindowData*, bool) + 116 6 com.apple.HIToolbox 0x92e1c6b1 WindowData::MoveResizeRgns(short, short, short, short, bool) + 199 7 com.apple.HIToolbox 0x93098362 MoveResizeWindowInternal(WindowData*, long, long, long, long, unsigned char, unsigned char, unsigned char, unsigned char, Rect const*, unsigned long) + 1292 8 com.apple.HIToolbox 0x92e290b1 SetWindowBoundsInternal(OpaqueWindowPtr*, unsigned short, Rect const*, Rect const*, unsigned long) + 393 9 com.apple.HIToolbox 0x92e28f24 SetWindowBounds + 48 10 com.parallels.desktop 0x00321279 0x1000 + 3277433 11 com.parallels.desktop 0x0032492b 0x1000 + 3291435 12 com.parallels.desktop 0x0031f8d8 0x1000 + 3270872 13 com.parallels.desktop 0x0031fa07 0x1000 + 3271175 14 com.parallels.desktop 0x0031ff86 0x1000 + 3272582 15 com.parallels.desktop 0x001df8a7 0x1000 + 1960103 16 com.parallels.desktop 0x001fb5ea 0x1000 + 2074090 17 com.parallels.desktop 0x002025b1 0x1000 + 2102705 18 com.parallels.desktop 0x000e85dc 0x1000 + 947676 19 com.parallels.desktop 0x0004f52b 0x1000 + 320811 20 com.parallels.desktop 0x0000681a 0x1000 + 22554 21 com.parallels.desktop 0x00006735 0x1000 + 22325 Thread 0 crashed with X86 Thread State (32-bit): eax: 0xffffffff ebx: 0x9308925a ecx: 0x91714bec edx: 0x00000000 edi: 0x15bb1190 esi: 0x15bb1740 ebp: 0xbfffe5a8 esp: 0xbfffe580 ss: 0x0000001f efl: 0x00010202 eip: 0x91714b85 cs: 0x00000017 ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037 Binary Images Description: 0x1000 - 0x954fff com.parallels.desktop 2.2 (2.2.1970.0) /Applications/Parallels/Parallels.app/Contents/MacOS/Parallels 0x8fe00000 - 0x8fe49fff dyld 46.9 /usr/lib/dyld 0x90000000 - 0x9016ffff libSystem.B.dylib /usr/lib/libSystem.B.dylib 0x901bf000 - 0x901c1fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib 0x901c3000 - 0x90200fff com.apple.CoreText 1.1.1 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText 0x90227000 - 0x902fcfff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS 0x9031c000 - 0x90771fff com.apple.CoreGraphics 1.258.51 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics 0x90808000 - 0x908d0fff com.apple.CoreFoundation 6.4.6 (368.27) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation 0x9090e000 - 0x9090efff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x90910000 - 0x90a03fff libicucore.A.dylib /usr/lib/libicucore.A.dylib 0x90a53000 - 0x90ad2fff libobjc.A.dylib /usr/lib/libobjc.A.dylib 0x90afb000 - 0x90b5ffff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib 0x90bce000 - 0x90bd5fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib 0x90bda000 - 0x90c4dfff com.apple.framework.IOKit 1.4.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x90c62000 - 0x90c74fff libauto.dylib /usr/lib/libauto.dylib 0x90c7a000 - 0x90f20fff com.apple.CoreServices.CarbonCore 682.15 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore 0x90f63000 - 0x90fcbfff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices 0x91004000 - 0x91042fff com.apple.CFNetwork 129.18 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 0x91055000 - 0x91065fff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
Nov 8, 2006, 02:57 PM
#9  

rleonetti
Junior Member


Join: Aug 2006
Posts: 6
Thanks for the help. I uninstalled and installed the new version.

I still cannot print to my network printer. (Bonjour says the parameters are wrong)
Nov 21, 2006, 08:11 PM
#10  

bobp
Junior Member


Join: Nov 2006
Posts: 3
Same problem with build 1970
I have had the same problem with being unable to install Windows XP on my iMac 20" duo core. I got hte gray screen when I installed the XP disk. I followed the advice and downloaded build 1970. Unfortunately, the same thing happened -- the screen came down again after I installed the XP disk. Nothing is wrong with the XP disk -- I installed in Boot Camp with no problem. What do I do now?
Nov 21, 2006, 09:28 PM
#11  

Purplish
Senior Member


Join: Oct 2006
Posts: 540
Have you tried powering down the iMac and rebooting?
Nov 22, 2006, 08:39 AM
#12  

bobp
Junior Member


Join: Nov 2006
Posts: 3
Thanks, that did it.
Nov 22, 2006, 08:56 AM
#13  

gmattox
Junior Member


Join: Nov 2006
Posts: 3
I have downloaded the new version, and now when I try to install Parallel Tools, the video driver instantly crashes and blue screens Windows. Any ideas?
Nov 22, 2006, 09:16 AM
#14  
ksenks's Avatar

ksenks
Parallels Team


Join: Nov 2006
Posts: 157
Please, make sure of running Parallels from new shortcut.
Nov 22, 2006, 09:47 AM
#15  

gmattox
Junior Member


Join: Nov 2006
Posts: 3
Definitely using a new shortcut. The machine crashes whenever a resolution change takes place - i.e. when the machine is being logged off. Logging out crashes to a blue screen with win32k.sys errors.
Nov 24, 2006, 06:04 AM
#16  

widu
Junior Member


Join: Nov 2006
Posts: 1
german version of build 1970
I have bought a CD of Parallels including the german version 1940 or something.

Where can I finde the german version of build 1970 since the update function doesn't seem to work.
Will my pass code of german build 1940 also work with the english version of build 1970 ?

cheers
-widu
Nov 24, 2006, 06:23 AM
#17  
ksenks's Avatar

ksenks
Parallels Team


Join: Nov 2006
Posts: 157
Quote:
Originally Posted by widu
I have bought a CD of Parallels including the german version 1940 or something.

Where can I finde the german version of build 1970 since the update function doesn't seem to work.
Will my pass code of german build 1940 also work with the english version of build 1970 ?

cheers
-widu
Local keys and English build aren’t compatible.

Please re-install your local Parallels build and update it following the instruction:

Run Parallels Desktop, then click on the Parallels Window, after that Parallels Menu will appear.
Open "Help"->"Check for Updates…" menu option.
Dec 2, 2006, 06:09 AM
#18  

arnoud
Junior Member


Join: Sep 2006
Posts: 19
I have a UK-boxed version, will there be a beta build of the latest release available?
Dec 2, 2006, 09:36 AM
#19  
Andrew @ Parallels's Avatar

Andrew @ Parallels
Parallels Team


Join: Apr 2006
Posts: 1,516
Your can evaluate US beta with the trial key - you can request one here - http://www.parallels.com/en/account/. We don't plan special UK beta. You will recieve free UK update once it reach GA state.

__________________
Best Regards,
Andrew @ Parallels
Dec 2, 2006, 01:44 PM
#20  

arnoud
Junior Member


Join: Sep 2006
Posts: 19
Trying not to complain, but... is there a good reason why the boxed version serial numbers won't work with the US version? I mean, I paid for the program didn't I?
 


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