Anyone get Netflix "Watch Now" to work?

Jan 19, 2007, 03:07 PM

witort
Junior Member

Join: Jan 2007
Posts: 1

Anyone get Netflix "Watch Now" to work?

I can't get Netflix's new "Watch Now" feature to work in my Parallels XP VM:

Quote:

Windows Media Player has experienced an error. Please close your browser and try again.

If the problem persists, please contact technical support with the following error code:

WMPError(C00D11B1, Windows Media Player encountered a problem while playing the file. For additional assistance, click Web Help.)

This is IE7 + WMP 11. I got the same result with WMP 9, and thought upgrading to WMP 11 might help. It didn't. Has anyone else had better luck with it?

thanks!
jon

Jan 25, 2007, 11:11 PM #2
pediddle Junior Member Join: Jan 2007 Posts: 2	Same problem for me I'm having the exact same problem with the exact same configuration. A web search for that error number seems to imply it has something to do with DRM and audio drivers. So this would seem to be a problem with Parallel's audio drivers. Any help? -Peter

Jan 28, 2007, 02:23 AM #3
Gregz99jlk4 Junior Member Join: Jan 2007 Posts: 4	Me too.... I'm seeing the same thing. Parallels, any ideas of how to support the DRM in Netflix Watch Now? I'd be very interested in this.

Jan 28, 2007, 12:49 PM #4
Gregz99jlk4 Junior Member Join: Jan 2007 Posts: 4	Resolved!!!! I contacted Netflix and got a solution for running in Parallels. Here it is. Uninstall Windows Media Player, Window Media Format runtime environments and Netflix Movie Player completely. If you are running Windows Media Player 10 or lower, please skip to step 10 to uninstall the Netflix Movie Player. 1.) Go to the Start Menu 2.) Click on Control Panel 3.) Click on Add or Remove Programs 4.) Uninstall Windows Media Player 11 5.) Restart Computer 6.) Uninstall Windows Media Format 11 Runtime 7.) Restart Computer 8.) Uninstall Microsoft User-Mode Driver Framework Feature Pack 1.0 9.) Restart Computer 10.) Uninstall Netflix Movie Player 11.) Restart Computer Locate and rename the DRM folder. 12.) Open My Computer 13.) Click Tools, then Folder Options 14.) From the Folder Options window, click the View tab, and select the Show hidden files and folders button 15.) Next, uncheck the Hide protected operating system files (Recommended) box 16.) Click OK 17.) Open My Computer 18.) Open the C: drive 19.) Open the Documents and Settings folder 20.) Open the All Users folder 21.) Right-click the DRM folder and select Rename (Please rename to RMD) Download and reinstall Windows Media Player 22.) Visit http://www.microsoft.com/windows/win...1/default.aspx to reinstall Windows Media Player. 23.) Restart computer. 24.) Windows media Security component upgrade: http://drmlicense.one.microsoft.com/...en/indivit.asp You will need to reinstall the Netflix Movie Player when you try to watch another movie. Should work now (does for me).

Jan 28, 2007, 12:49 PM

Gregz99jlk4
Junior Member

Join: Jan 2007
Posts: 4

Resolved!!!!

I contacted Netflix and got a solution for running in Parallels. Here it is.

Uninstall Windows Media Player, Window Media Format runtime environments and Netflix Movie Player completely.

If you are running Windows Media Player 10 or lower, please skip to step 10 to uninstall the Netflix Movie Player.

1.) Go to the Start Menu
2.) Click on Control Panel
3.) Click on Add or Remove Programs
4.) Uninstall Windows Media Player 11
5.) Restart Computer
6.) Uninstall Windows Media Format 11 Runtime
7.) Restart Computer
8.) Uninstall Microsoft User-Mode Driver Framework Feature Pack 1.0
9.) Restart Computer
10.) Uninstall Netflix Movie Player
11.) Restart Computer

Locate and rename the DRM folder.

12.) Open My Computer
13.) Click Tools, then Folder Options
14.) From the Folder Options window, click the View tab, and select the Show hidden files and folders button
15.) Next, uncheck the Hide protected operating system files (Recommended) box
16.) Click OK
17.) Open My Computer
18.) Open the C: drive
19.) Open the Documents and Settings folder
20.) Open the All Users folder
21.) Right-click the DRM folder and select Rename (Please rename to RMD)

Download and reinstall Windows Media Player

22.) Visit http://www.microsoft.com/windows/win...1/default.aspx to reinstall Windows Media Player.
23.) Restart computer.
24.) Windows media Security component upgrade: http://drmlicense.one.microsoft.com/...en/indivit.asp

You will need to reinstall the Netflix Movie Player when you try to watch another movie.

Should work now (does for me).

Jan 28, 2007, 12:58 PM #5
Gregz99jlk4 Junior Member Join: Jan 2007 Posts: 4	The only issue I've noticed is that it's more pixelated than running windows natively. I'm not sure why this is yet.

Feb 16, 2007, 05:43 PM #6
jbaile07 Junior Member Join: Feb 2007 Posts: 1	Message I recieved from Netflix!!! Thank you for contacting us about your error message C00D11B1. After a bit of research we found that this error generally appears when the DRM folder cannot be found. The best resolution is to set WMP to manually acquire licenses: 1. Launch Windows Media Player 2. From the Tools menu, select Options 3. Select the Privacy tab 4. Deselect the option ?Download usage rights automatically when I play or sync a file?

Feb 16, 2007, 05:43 PM

jbaile07
Junior Member

Join: Feb 2007
Posts: 1

Message I recieved from Netflix!!!

Thank you for contacting us about your error message C00D11B1. After a
bit of research we found that this error generally appears when the DRM
folder cannot be found. The best resolution is to set WMP to manually
acquire licenses:

1. Launch Windows Media Player
2. From the Tools menu, select Options
3. Select the Privacy tab
4. Deselect the option ?Download usage rights automatically when I play
or sync a file?

Feb 17, 2007, 07:02 PM

pediddle
Junior Member

Join: Jan 2007
Posts: 2

Quote:

Originally Posted by Gregz99jlk4

I contacted Netflix and got a solution for running in Parallels. Here it is.
...
Should work now (does for me).

Gregz99jlk4's solution works for me, too.

For the record, jbaile07's by itself did not. That's what Netflix told me to do too but I had to follow all of Gregz's steps.

Thanks everybody!

Feb 23, 2007, 06:37 PM #8
reddarin Junior Member Join: Feb 2007 Posts: 1	Rename 'DRM' Folder I was able to get it to work by simply renaming the DRM folder without the other steps. It might be worth trying that if you are having this problem. My system is XP Pro. Darin

Mar 2, 2007, 12:54 PM #9
steveward Junior Member Join: Apr 2006 Posts: 4	Video clipping Gregz's fix worked for me, too - thanks, Greg. The shorter fixes didn't do the trick. A remaining problem is that, on my 15" Macbook Pro, going fullscreen on both Parallels and then the Netflix viewer causes some clipping on the right-hand side of the displayed video. This was most apparent when watching "Conversations with other women", whose split-screen format makes the clipping obvious - some 30% of the right-hand pane is not shown when fullscreen (its replaced by black margin). Running the netflix viewer non-full-screen is OK, although enlarging the Netflix window sufficiently causes the clipping to appear even without going fullscreen. Not sure whether this is Netflix's problem or Parallels', although I haven't been able to reproduce the problem running the viewer on native XP, even with very large format screens. It almost seems like the virtual machine is running out of (simulated) virtual video memory... Anyone else notice this?

Mar 2, 2007, 12:54 PM

steveward
Junior Member

Join: Apr 2006
Posts: 4

Video clipping

Gregz's fix worked for me, too - thanks, Greg. The shorter
fixes didn't do the trick.

A remaining problem is that, on my 15" Macbook Pro, going
fullscreen on both Parallels and then the Netflix viewer
causes some clipping on the right-hand side of the displayed
video. This was most apparent when watching "Conversations
with other women", whose split-screen format makes the
clipping obvious - some 30% of the right-hand pane is not
shown when fullscreen (its replaced by black margin). Running
the netflix viewer non-full-screen is OK, although enlarging
the Netflix window sufficiently causes the clipping to appear
even without going fullscreen.

Not sure whether this is Netflix's problem or Parallels', although
I haven't been able to reproduce the problem running the viewer
on native XP, even with very large format screens. It almost
seems like the virtual machine is running out of (simulated)
virtual video memory...

Anyone else notice this?

Mar 3, 2007, 02:18 AM #10
esayasene Junior Member Join: Sep 2006 Posts: 3	Windows Media Player DRM Problem Thanks Gregz99jlk4. Your instructions helped resolve the windows media player DRM issue. I just about given up before trying your method. It works good once again like before the upgrade.

Mar 3, 2007, 02:19 AM #11
esayasene Junior Member Join: Sep 2006 Posts: 3	It worked. thanks

Mar 8, 2007, 10:35 PM #12
cybertubby Junior Member Join: Jul 2006 Posts: 26	it worked .. but at first I couldn't find the DRM folder. Netflix sent this info, which did the job. First, disable automatic license acquisition in Windows Media Player: 1. Open Windows Media Player 2. Select tools, then Options 3. Select Privacy and deselect Download usage rights automatically when I play or sync a file Next, rename the DRM Folder: 1. Open My Computer 2. Click Tools, then Folder Options 3. From the Folder Options window, click the View tab, and select the Show hidden files and folders button 4. Next, uncheck the Hide protected operating system files (Recommended) box 5. Click OK 6. Open My Computer 7. Open the C: drive 8. Open the Documents and Settings folder 9. Open the All Users folder 10. Right-click the DRM folder and select rename 11. Enter a new name for the folder (i.e. Old_DRM) 12. Restart computer This will force Windows Media Player to acquire a new license file, which should then be handled properly.

Mar 8, 2007, 10:35 PM

#12

cybertubby
Junior Member

Join: Jul 2006
Posts: 26

it worked .. but at first I couldn't find the DRM folder.
Netflix sent this info, which did the job.

First, disable automatic license acquisition in Windows Media Player:

1. Open Windows Media Player
2. Select tools, then Options
3. Select Privacy and deselect Download usage rights automatically when I play or sync a file

Next, rename the DRM Folder:

1. Open My Computer
2. Click Tools, then Folder Options
3. From the Folder Options window, click the View tab, and select the Show hidden files and folders button
4. Next, uncheck the Hide protected operating system files (Recommended) box
5. Click OK
6. Open My Computer
7. Open the C: drive
8. Open the Documents and Settings folder
9. Open the All Users folder
10. Right-click the DRM folder and select rename
11. Enter a new name for the folder (i.e. Old_DRM)
12. Restart computer

This will force Windows Media Player to acquire a new license file, which should then be handled properly.

Apr 4, 2007, 04:49 PM #13
bornyank1 Junior Member Join: Apr 2007 Posts: 1	Hey, I tried everything that has been suggested here. There has been some progress; I don't seem to get that error message anymore. What happens now when I try to play a movie is this: it goes to the page with the red screen, loads, then nothing happens for a few seconds. Then a window comes up saying I need to download some Windows Media Player component to watch the movie. I let it download, and then another window comes up saying it doesn't have the license to watch it, and it asks me if I want to go to a website to download the license. I click OK, and a Netflix window says that it's downloading and that I should click "Play" when the option appears below. However, even after I wait for a long time, the Play button is still grayed out and I can't select it. In addition, every time I go through this process, the DRM folder is generated anew, so that I have a DRM file in addition to an RMD/Old_DRM folder. What should I try now? I ran Windows Update and downloaded everything. Thanks for your help.

Apr 4, 2007, 04:49 PM

#13

bornyank1
Junior Member

Join: Apr 2007
Posts: 1

Hey, I tried everything that has been suggested here. There has been some progress; I don't seem to get that error message anymore. What happens now when I try to play a movie is this:

it goes to the page with the red screen, loads, then nothing happens for a few seconds. Then a window comes up saying I need to download some Windows Media Player component to watch the movie. I let it download, and then another window comes up saying it doesn't have the license to watch it, and it asks me if I want to go to a website to download the license.

I click OK, and a Netflix window says that it's downloading and that I should click "Play" when the option appears below. However, even after I wait for a long time, the Play button is still grayed out and I can't select it. In addition, every time I go through this process, the DRM folder is generated anew, so that I have a DRM file in addition to an RMD/Old_DRM folder. What should I try now? I ran Windows Update and downloaded everything. Thanks for your help.

Apr 18, 2007, 07:09 PM

#14

VintageGeek
Junior Member

Join: Jun 2006
Posts: 25

Netflix Working Now

Quote:

Originally Posted by reddarin

I was able to get it to work by simply renaming the DRM folder without the other steps.

It might be worth trying that if you are having this problem. My system is XP Pro.

Darin

I did just as you recommended and just renamed the DRM Folder..following the instructions in part two of the 1st or 2nd thread in this forum to unhide the folder. Worked without any other changes. Media Player 11 did go and grab a new component so prepare for this. I'm using IE 7 Win XP2 on a MacBook with 1 GB of Memory. VG

Apr 20, 2007, 02:05 PM

#15

VintageGeek
Junior Member

Join: Jun 2006
Posts: 25

Quote:

Originally Posted by VintageGeek

Just an additional note. Netflix says you need 512mb of memory in Windows. I have my windows set to 384mb and so far it works very well. This setting is good because OSX really needs the rest of the 1GB to run smoothly concurrently. VG

May 17, 2007, 07:40 PM #16
k squared Junior Member Join: Jun 2006 Posts: 3	Does anyone else's fan ramp up while watching video? I'm on a MacBook and while the player is downloading content the fan get quite load. Not sure what to do about it.

May 18, 2007, 12:08 PM

#17

nsayer
Junior Member

Join: Oct 2006
Posts: 16

Quote:

Originally Posted by steveward

A remaining problem is that, on my 15" Macbook Pro, going
fullscreen on both Parallels and then the Netflix viewer
causes some clipping on the right-hand side of the displayed
video.

Full-screen Parallels before you start the movie and it'll work. The trouble is that the NF player figures out what the resolution of the screen is when it starts. If that changes while the movie is running, hillarity ensues.

May 18, 2007, 12:11 PM

#18

nsayer
Junior Member

Join: Oct 2006
Posts: 16

Quote:

Originally Posted by k squared

Does anyone else's fan ramp up while watching video? I'm on a MacBook and while the player is downloading content the fan get quite load. Not sure what to do about it.

I imagine that would happen under Boot Camp too.

There's an old joke that San Francisco is Spanish for "my clutch is burned out."

Well, Windows media DRM is spanish for "my CPU fan is smoking."

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Anyone get Netflix "Watch Now" to work?