Macbook Air Kernel Crash (build 5584) under 10.5.1/10.5.2

Discussion in 'Installation and Configuration' started by daver42, Feb 11, 2008.

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  1. The update of Parallels Desktop for Mac with the hotfix for MacBook Air kernel crashes is now available. This thread is closed by Xenos. Please ask any questions you have on the build 5592 in this thread.

    I'm getting a kernel crash using parallels under osx 10.5.1 (and also under 10.5.2). I think it has to do with the x3100 graphics in the air, but am not certain. Anyone else having this problem? My crash log says it is a result of com.parallels.kext.vmmain(3.0).
    Last edited by a moderator: Mar 18, 2008
  2. Crashlog

    Forgot to attach the crashlog.

    BTW -- I've disabled VT-x in 5584, and this appears to have stopped the kernel panics; don't know if anyone else has seen this...

    Mon Feb 11 16:59:27 2008
    panic(cpu 1 caller 0x00BE4F6F): unknown VM exit basic reason: 3 (0x0_00bbb762, 0x56449fb0).
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x56449f04 : 0x12b0e1 (0x457024 0x56449f38 0x13321a 0x0)
    0x56449f54 : 0xbe4f6f (0xbe8ffc 0x3 0x0 0xbbb762)
    0x56449fa4 : 0xbe155e (0x56449fb0 0x4 0x0 0x3cfe050)
    0x56449fb0 : 0x0 (0x3cfe050 0x0 0x2e510fa4 0x0)
    Backtrace terminated-invalid frame pointer 0x4
    Kernel loadable modules in backtrace (with dependencies):
    com.parallels.kext.vmmain(3.0)@0xbdd000->0xbecfff

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    9C31

    Kernel version:
    Darwin Kernel Version 9.2.0: Tue Feb 5 16:13:22 PST 2008; root:xnu-1228.3.13~1/RELEASE_I386
    System model name: MacBookAir1,1 (Mac-F42C8CC8)

    Model: MacBookAir1,1, BootROM MBA11.00BB.B00, 2 processors, Intel Core 2 Duo, 1.6 GHz, 2 GB
    Graphics: kHW_IntelGMA965Item, GMA X3100, spdisplays_builtin, 144 MB
    Memory Module: BANK 0/Built-In 0, 1 GB, DDR2 SDRAM, 667 MHz
    Memory Module: BANK 1/Built-In 1, 1 GB, DDR2 SDRAM, 667 MHz
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8B), Broadcom BCM43xx 1.0 (4.170.46.3)
    Bluetooth: Version 2.1.0f14, 2 service, 1 devices, 1 incoming serial ports
    Network Service: Parallels Host-Guest, Ethernet, en1
    Network Service: Parallels NAT, Ethernet, en2
    Network Service: USB Ethernet, Ethernet, en3
    Parallel ATA Device: SAMSUNG HS082HB, 74.53 GB
    USB Device: Built-in iSight, Apple Inc., high_speed, 500 mA
    USB Device: Apple USB Ethernet Adapter, Apple Inc., high_speed, 500 mA
    USB Device: Apple Internal Keyboard / Trackpad, Apple, Inc., full_speed, 500 mA
    USB Device: IR Receiver, Apple Computer, Inc., low_speed, 500 mA
    USB Device: BCM2045B2, Broadcom, full_speed, 500 mA
    USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
  3. Xenos

    Xenos Parallels Team

    Hello Daver42,

    Thank you for the detailed information. We are analyzing the issue.

    Best regards,
    Xenos
  4. Xenos

    Xenos Parallels Team

    Daver42, the issue has been reproduced. Thank you again for cooperation.

    Best regards,
    Xenos
  5. Just an update -- turning vt-x doesn't solve the problem. You can reproduce the problem by using iTunes video playback while there is video playback in Parallels.

    This problem is being reported on the apple discussion boards. Don't know why they are discussing it over there ;)
  6. Kernel Crash

    I am having the same exact problem. Tons of Kernel Crashes but only when I am in Parallels. Should I call Apple or is this a parallels issue?? I have the latest build and uninstalled and then reinstalled but I am having the same issue. Will there be an update or patch from parallels. Thanks
  7. Parallels Issue

    This is a parallels issue. Fusion does not suffer from this issue (although it does crash when trying to use the virtual CD drive.) I think the Air has introduced a couple of tricky issues for everyone.

    Since I have to use a windows app on my Air, I switched to Fusion. I still think the parallels product is better (been using it now for around 2 years, and bought a license just for the Air), but the kernel crash is a deal breaker -- I don't know why this hasn't gotten more attention (although it does get a good deal of attention at Apple's discussion board).
  8. I seem to have the same problem.. My macbook air is hanging pretty often when I run WinXp Pro under parallels.

    Hope that you are able to make a fix for this issue pretty quickly.

    Best Regards
    Henrik
  9. Now it just did it again.. Its unbearable.. I will soon need to dust off my Windoze machine to get some work done..

    The error report I get after rebooting is:
    Fri Feb 22 20:46:24 2008
    panic(cpu 1 caller 0x00C04F6F): unknown VM exit basic reason: 3 (0x0_00bdb762, 0x56860fb0).
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x56860f04 : 0x12b0e1 (0x457024 0x56860f38 0x13321a 0x0)
    0x56860f54 : 0xc04f6f (0xc08ffc 0x3 0x0 0xbdb762)
    0x56860fa4 : 0xc0155e (0x56860fb0 0x4 0x0 0x3d1d050)
    0x56860fb0 : 0x0 (0x3d1d050 0x0 0x2e530fa4 0x0)
    Backtrace terminated-invalid frame pointer 0x4
    Kernel loadable modules in backtrace (with dependencies):
    com.parallels.kext.vmmain(3.0)@0xbfd000->0xc0cfff

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    9C31

    Kernel version:
    Darwin Kernel Version 9.2.0: Tue Feb 5 16:13:22 PST 2008; root:xnu-1228.3.13~1/RELEASE_I386
    System model name: MacBookAir1,1 (Mac-F42C8CC8)
  10. I am having the exact same issue with kernel panic crashes on my MBA. It does not seem to happen when I am working though, only if I walk away from my computer for a couple hours while Parallels is running. I know the Parallels team has been able to recreate the issue, but what about a fix. Never had this issue on my MBP or iMac.
  11. I would be happy to test out a quickfix or beta.
    Mine crashes when I am working sometimes after 30 mins sometime every other minutes.
    I am starting to have the feeling that it is more prone to crashing when I switch between Mac OS and windows applications. But I am not absolutly confident that is the case.
    /Regards
    HEnrik
  12. MBA issue

    I do not think I am having a carnal crash but I have kicked some error message back to Apple 5 times. I am getting very good at clean re-installs. First time around my Boot Camp version of XP is out of focus and the track pad does not tap. I then load Parallels and all is rosey. Focused, trackpad functions super. When the machine goes to sleep or it is shutdown, no go. If I try to restart Parallels, I get the spinning wheel of death going on and on. When I restart and try to boot camp to XP I get an error message the windows could not start because of a missing or corrupt file: "<windows root>\system32\hal.dll"
    Any thoughts? Granted this was 3.0 build 4128 and perhaps all will be good with a new version. I will try that before my next reinstall.
  13. I have also been experiencing frequent kernel panics due to Parallels on my Macbook Air. It's been very frustrating, so I called Apple technical support. They looked over my error logs and confirmed that it's an issue with Parallels. Until a fix is posted, I'm not going to be able to use Parallels, so hopefully someone will let us know when the problem has been solved.
  14. Repeated kernel panics

    I'm getting kernel panics after loading Windows XP on my Air too. I haven't found any particular event that triggers the panic. I've included one of the kernel panic logs below.

    Mon Feb 25 14:52:14 2008
    panic(cpu 1 caller 0x00C24F6F): unknown VM exit basic reason: 3 (0x0_00bea762, 0x56d08fb0).
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x56d08f04 : 0x12b0e1 (0x457024 0x56d08f38 0x13321a 0x0)
    0x56d08f54 : 0xc24f6f (0xc28ffc 0x3 0x0 0xbea762)
    0x56d08fa4 : 0xc2155e (0x56d08fb0 0x4 0x0 0x3d4b050)
    0x56d08fb0 : 0x0 (0x3d4b050 0x0 0x2e560fa4 0x0)
    Backtrace terminated-invalid frame pointer 0x4
    Kernel loadable modules in backtrace (with dependencies):
    com.parallels.kext.vmmain(3.0)@0xc1d000->0xc2cfff

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    9C31

    Kernel version:
    Darwin Kernel Version 9.2.0: Tue Feb 5 16:13:22 PST 2008; root:xnu-1228.3.13~1/RELEASE_I386
    System model name: MacBookAir1,1 (Mac-F42C8CC8)
  15. I am happy that other Air owners are showing up, Atleast it does not seem to be my Air alone with that problem. I bought Parallels because I need windows on my machine but would like to have OS.X at hand without dualbooting. But when I have to worry about it crashing then that kinda goes down the hole..
    Well the more people who complain the faster it will get fixed ;-)

    /Henrik
  16. same problem here

    Running 5584 against XP in Bootcamp and same problem - black screen of death.

    VMWare Fusion is working fine but I'd much prefer to be using Parallels.

    Would be more than willing to test any patch builds to see if problem is solved.
  17. So it's not just me

    Wow, I've spent the better part of today uninstalling/reinstalling Parallels and XP on my Macbook Air. I've tried playing with every single setting that might cause the kernel crash. No matter what I do, I get a kernel crash every time I run Parallels.

    So it's not just me.

    I just made the switch and bought my first macbook. (My last Apple computer was an Apple IIc). Being able to run a couple of essential Windows only applications finally won me over. The irony is that I can't because parallels crashes my kernel every time.

    Fortunately, I'm still on my trial key. How much would it suck to pay $80 for software that just crashes the most stable, mainstream OS!

    Unless this problem is fixed, I'm certainly not going to buy a license.

    For the record, 10.5.2, 5584, and com.parallels.kext.vmmain is in the error report after rebooting.
  18. Andrew @ Parallels

    Andrew @ Parallels Parallels Team

    aak4 and All,

    We are working on this issue.
  19. Andrew, that sounds great. Please keep us posted with any fixes.
  20. This appears to be related to a thermal issue with the GPU. When connected to an external monitor, the panic happens much faster and reliably.

    Also, it appears that a panic can be delayed by giving priority to OS X applications instead of to the VM.

    In any event, it's an irritating problem.
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