Just checking - Does Parallels send mysterious, subject-less e-mail messages?

I hate to be pedantic, but I have to check. I have received 2 suspicious-looking e-mail messages without "From:" addresses, and with empty subject fields that appear to be from Parallels.
They contain the following text:
"To know how to redeem the code visit:" followed by a link that appears to be to Parallels.
Is this a frequent practice on Parallels' part?
If so, it's a bit unorthodox, and unsettling...

 

Hi RonH1, Could you please let us know have you purchase any Parallels products recently? Also please provide us a screenshot of the email, so that we can check it for you.

 

Um, I replied with the information and screenshot that you requested.
Any comment, as yet?

 

Please check your private messages and respond.

 

Well, Manoj, I sure wish I could, but I have no idea how to do that. I see links to "Conversations," "Content," "Alerts," "News Feed," but no link to "Private Messages."
I joined this forum to ask (what I thought was) one simple question, so I'm new to this little jungle.
All I wanted to do was solve one problem, but the real problem seems to be just navigating these forums. I guess I'll just go "take my lumps" elsewhere. I did what another admin asked me to do, and as a result, you tell me that my post was deleted for security reasons. I'm not solving a problem; I'm only getting a "royal" education in how Parallels uses a unique method that prevents us from simply logging into the forums directly (and I wasted a ton of time figuring THAT out. I only wish I had the time to deal with all this "education," but I just want to know whether Parallels has another "unique" policy of sending e-mail messages that have neither a "from" address nor a subject line. On almost any other forum, I'd have had my answer after following normal sign-up protocols, and submitting one post.

 

We term conversations as Private messages. Kindly look into the conversations for a message from me and reply accordingly.

 

Sorry, Manoj, I must just be to 'thick' to use this forum. I've searched and clicked just about everywhere, and I simply end up viewing a black box overlay that takes me nowhere, or in a loop back to here. Can't find the reply to which you refer. I've never had so much difficulty navigating a forum, and I belong to many. Guess I'll just have to let this go - i cannot afford the time it's taking to get nowhere. And I don't have another month to learn the code/buzz words.

Thanks for your efforts in trying to help.

 

Please email us at cs(at)parallels(.)com,so that we can assist you.