Tools failed to compile on SuSE Leap 42.3

kernel - 4.4.85-22-default from distro

error:

Parallels Tools 12.2.1-41615 Installer started.
2017-09-13T15:10:15+0300: execCmd: ./installer/pm.sh --check gtools [0]
Started installation of Parallels Guest Tools version '12.2.1.41615'

Wed Sep 13 15:10:15 EEST 2017
Start installation or upgrade of Guest Tools
new version of parallels tools
Installed Guest Tools were not found
Perform installation into the /usr/lib/parallels-tools directory
cat: /usr/lib/parallels-tools/kmods/../version: No such file or directory
Start installation of prl_eth kernel module
make: Entering directory '/usr/lib/parallels-tools/kmods'
cd prl_eth/pvmnet && make
make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
make -C /lib/modules/4.4.85-22-default/build M=/usr/lib/parallels-tools/kmods/prl_eth/pvmnet
make[2]: Entering directory '/usr/src/linux-4.4.85-22-obj/x86_64/default'
LD /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/built-in.o
CC [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.o
LD [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.o
Building modules, stage 2.
MODPOST 1 modules
CC /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.mod.o
LD [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.ko
make[2]: Leaving directory '/usr/src/linux-4.4.85-22-obj/x86_64/default'
make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
cd prl_tg/Toolgate/Guest/Linux/prl_tg && make
make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg'
make -C /lib/modules/4.4.85-22-default/build SUBDIRS=/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg SRCROOT=/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg modules
make[2]: Entering directory '/usr/src/linux-4.4.85-22-obj/x86_64/default'
grep: /lib/modules/4.4.85-22-default/build/include/linux/completion.h: No such file or directory
CC [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.o
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c: In function 'map_user_request':
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:490:2: warning: passing argument 1 of 'get_user_pages' makes integer from pointer without a cast [enabled by default]
got = prl_get_user_pages(
^
In file included from /usr/src/linux-4.4.85-22/include/linux/scatterlist.h:7:0,
from /usr/src/linux-4.4.85-22/include/linux/dmapool.h:14,
from /usr/src/linux-4.4.85-22/include/linux/pci.h:1276,
from /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:11:
/usr/src/linux-4.4.85-22/include/linux/mm.h:1264:6: note: expected 'long unsigned int' but argument is of type 'struct task_struct *'
long get_user_pages(unsigned long start, unsigned long nr_pages,
^
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:490:2: warning: passing argument 2 of 'get_user_pages' makes integer from pointer without a cast [enabled by default]
got = prl_get_user_pages(
^
In file included from /usr/src/linux-4.4.85-22/include/linux/scatterlist.h:7:0,
from /usr/src/linux-4.4.85-22/include/linux/dmapool.h:14,
from /usr/src/linux-4.4.85-22/include/linux/pci.h:1276,
from /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:11:
/usr/src/linux-4.4.85-22/include/linux/mm.h:1264:6: note: expected 'long unsigned int' but argument is of type 'struct mm_struct *'
long get_user_pages(unsigned long start, unsigned long nr_pages,
^
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:490:2: warning: passing argument 4 of 'get_user_pages' makes pointer from integer without a cast [enabled by default]
got = prl_get_user_pages(
^
In file included from /usr/src/linux-4.4.85-22/include/linux/scatterlist.h:7:0,
from /usr/src/linux-4.4.85-22/include/linux/dmapool.h:14,
from /usr/src/linux-4.4.85-22/include/linux/pci.h:1276,
from /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:11:
/usr/src/linux-4.4.85-22/include/linux/mm.h:1264:6: note: expected 'struct page **' but argument is of type 'int'
long get_user_pages(unsigned long start, unsigned long nr_pages,
^
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:490:2: warning: passing argument 5 of 'get_user_pages' makes pointer from integer without a cast [enabled by default]
got = prl_get_user_pages(
^
In file included from /usr/src/linux-4.4.85-22/include/linux/scatterlist.h:7:0,
from /usr/src/linux-4.4.85-22/include/linux/dmapool.h:14,
from /usr/src/linux-4.4.85-22/include/linux/pci.h:1276,
from /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:11:
/usr/src/linux-4.4.85-22/include/linux/mm.h:1264:6: note: expected 'struct vm_area_struct **' but argument is of type 'unsigned char:1'
long get_user_pages(unsigned long start, unsigned long nr_pages,
^
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:490:2: error: too many arguments to function 'get_user_pages'
got = prl_get_user_pages(
^
In file included from /usr/src/linux-4.4.85-22/include/linux/scatterlist.h:7:0,
from /usr/src/linux-4.4.85-22/include/linux/dmapool.h:14,
from /usr/src/linux-4.4.85-22/include/linux/pci.h:1276,
from /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:11:
/usr/src/linux-4.4.85-22/include/linux/mm.h:1264:6: note: declared here
long get_user_pages(unsigned long start, unsigned long nr_pages,
^
/usr/src/linux-4.4.85-22/scripts/Makefile.build:259: recipe for target '/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.o' failed
make[5]: *** [/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.o] Error 1
/usr/src/linux-4.4.85-22/Makefile:1431: recipe for target '_module_/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg' failed
make[4]: *** [_module_/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg] Error 2
Makefile:150: recipe for target 'sub-make' failed
make[3]: *** [sub-make] Error 2
Makefile:24: recipe for target '__sub-make' failed
make[2]: *** [__sub-make] Error 2
make[2]: Leaving directory '/usr/src/linux-4.4.85-22-obj/x86_64/default'
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/Makefile.v26:23: recipe for target 'prl_tg' failed
make[1]: *** [prl_tg] Error 2
make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg'
Makefile.kmods:34: recipe for target 'installme' failed
make: *** [installme] Error 2
make: Leaving directory '/usr/lib/parallels-tools/kmods'
Error: could not build kernel modules
Error: failed to install kernel modules
2017-09-13T15:10:17+0300: execCmd: ./install --install [143]
2017-09-13T15:10:17+0300: Error: An error occurred when installing Parallels Tools. Please go to /var/log/parallels-tools-install.log for more information.
2017-09-13T15:10:21+0300: Exiting with code 1

 

should I open case with support or this post will be enough?

 

I get EXACTLY the same error and I submitted a support request.

 

cool, please update thread here when you have news about issue, i won't open sr then to not bother support as they have already one open.

 

I also have that issue --- exactly the same.
History says Parallels Tools and openSuSE don't play well together.

 

I wouldn't call what I submitted is a case, it's a support request, and I can't even find a link as to the status of my support ticket... If you can actually open a formal case, then that could be very helpful.

 

Support have escalated this so I'm awaiting further details.

 

"Response from support --
"Case escalated to the development team, no ETA but they're working on it."
So don't hold your breath but they're working on it.

 

I may suggest a dirty workaround of the problem if you want for not to wait for update of Parallels Desktop.

 

I'll wait but thanks for the offer. Most kind.

 

I'm interested in workaround, please share.

 

Here it is. It is not officially supported. You follow it on your own risk. Instructions are based on version 13.0.1.

First insert image with Parallels Tools into virtual CD drive. Then do these commands in guest terminal:
$ sudo mount /dev/sr0 /mnt
$ mkdir ptools
$ cp -R /mnt/* ptools/
$ chmod -R +w ptools/
$ pushd ptools/kmods/
$ tar xf prl_mod.tar.gz
$ sed -i 's/4, 9, 0/4, 4, 76/' prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_compat.h
$ mv prl_mod.tar.gz ..
$ tar czf ../prl_mod.tar.gz *
$ mv ../prl_mod.tar.gz .
$ popd
$ sudo ptools/install

 

tnx, buddy.

 

Is there an updated dirty workaround for the 13.3 ?
Tumvleweed seems to continue having issues when installing Parallel Tools. Installation fails again....