Android Browser Not Supported?

The whole point of HTML5 is compatibility across all platforms (IE exempt). Why do I have to download the 2x android app?

Also, I dont mind the individual apps, but it is difficult for remote users to configure. Is there a way that from the HTML5 site or Client Portal, that they can download a file that configures the session for the user?

 

Hi

Can you please provide more details on Android version and which browser is being used?

 

@DCStalls
For your second request, the Android client supports launching applications from the client portal (I'm assuming 2X Cloud Portal here). Hence you can setup the connection in the cloud portal and have the users click on the application they want.

 

When android users access the client portal, the client is not properly detected and it downloads a linux install.

So i manually did the 2x install from the play store, however the app never loads and the 2x config file never downloads.

 

I was testing on Android 4.0 and now 4.2.2.

Please note that on both devices the portal does not recognize the device and tries to install a linux package. It should send the user to the Google Play Store to install 2x.

Also, after installing, the 2x file will not download - so the portal is still not working.

 

For the 2X Cloud Portal to detect that it is running on an Android browser, you will need to disable the browser's desktop viewing mode and use the mobile one. In any case, you should try the latest Cloud Portal (v10.6) as that should have improved Android client support.

The android client should support 2XA file reading (according to the logs since v10.5 r1419). Did you try to load a 2XA file directly and it did not work?

 

The current cloud portal on the website is 10.5.1308 which is what I am running.

Both the Chrome and Android browser are NOT in desktop mode. Neither browser can successfully download.

 

There is a beta version of the cloud portal here. If you are running the latest version of the android client, it should work properly with that.

 

For your second request, the Android client supports launching applications from the client portal (I'm assuming 2X Cloud Portal here). Hence you can setup the connection in the cloud portal and have the users click on the application they want.

 

here. If you are running the latest version of the android client, it should work properly with that.