Hi, back in December, I asked Parallels questions about upgrading from my previously owned license. The agent responded once in awhile and did not get my questions resolved. I asked another agent again this month. Again, I am being ignored. How do you expect me to pay again to buy your product?
Sorry for the inconvenience. And we're sorry you're not happy with support service. Could you share more details with us here please?
Parallels technical support is now next to non-existent. I have waited two days for an email response and, in desperation, I posted the question on their Facebook page. Once again, no response. I suspect they are starting to go down the tubes.
Hello, we are sorry for the any inconvenience caused. We've checked our system and unfortunately haven't found any ticket associated with your email. Please share with us the detailed issue description, we will be happy to help! Looking forward to your reply.
