Subscription Renewed But Account Unknown

Discussion in 'Account and Subscription Management' started by JoeB22, Dec 16, 2020.

  1. JoeB22

    JoeB22 Bit poster

    Messages:
    3
    My subscription to Parallels just renewed today but I have no idea what account it is associated with. I have multiple accounts for some reason and none of them have any 'Active Subscriptions'. When I try to register my key I receive the following message: 'This license key is already registered in a different account.'
     
  2. Hi, could you provide with your license key via the private message please? Or with your purchase order number here?
     
  3. JoeB22

    JoeB22 Bit poster

    Messages:
    3
    Hi Maria.
    Not quite sure how to send a private message but the other number is 252552672 and that was completed on 12/16.
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Your key is registered with the Apple login. You have to use Apple login to get into Parallels Account and locate the key.
     
    JoeB22 likes this.
  5. JoeB22

    JoeB22 Bit poster

    Messages:
    3
    Thank you!
     

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