deactivate license to use it on new computer

Discussion in 'Account and Subscription Management' started by SesztakS, Nov 20, 2021.

  1. SesztakS

    SesztakS Bit poster

    Messages:
    2
    hi,
    when activating parallels on the new computer, there should be a button for "activate parallels on this computer" but there is no such button. It says my license reached activation limit. I am not able to deactivate my license on old computer not activate it on new.. Do i need to buy a new product each time i move to new computer?

    please help
     
  2. RobinS1

    RobinS1 Bit poster

    Messages:
    5
    Similar problem here...I want to properly deactivate both P12 and W10 permanent licenses to move to a new computer, but can't do or see anything because of activation limit reached msg.
     
    daniely6 likes this.
  3. DebasmitaM

    DebasmitaM Forum Maven

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    Hello, kindly send your Parallels Desktop license key in private message. Thanks, Parallels Team.
     
  4. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hello, please send your Parallels Desktop license key in private message. Thanks, Parallels Team.
     
  5. SesztakS

    SesztakS Bit poster

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    how to send private message here?
     
  6. RobinS1

    RobinS1 Bit poster

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    How do I send a private msg?
     
  7. daniely6

    daniely6 Bit poster

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    I have the same problem, how do I send a private msg?
     
  8. DebasmitaM

    DebasmitaM Forum Maven

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    Hi @RobinS1 , we have sent you a private message. Kindly check your inbox and help us with your license key there.
     
  9. RobinS1

    RobinS1 Bit poster

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    reply to your email is undeliverable:
    "Your message to forumadmin@parallels.com couldn't be delivered.
    forumadmin wasn't found at parallels.com."
     
  10. RobinS1

    RobinS1 Bit poster

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    Dear DebasmitaM@Parallels,
    All attempts to reply to your message in my Inbox have bounced.
     
  11. GeoffA1

    GeoffA1 Bit poster

    Messages:
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    I Also have the same problem when trying to active Parallels on new computer - very frustrating as I have just been charged for the subscription renewal.
    Has anyone been successful in getting this problem resolved?
     
  12. DebasmitaM

    DebasmitaM Forum Maven

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    1,142
    Hi, we have sent you a private message, kindly send your license key over there.
     
  13. DebasmitaM

    DebasmitaM Forum Maven

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    Hi, please let us know what is the error message you are getting while trying to active your license key.
     
  14. DebasmitaM

    DebasmitaM Forum Maven

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    Hi, we have sent you another DM. Please try to reply over there.
     
  15. GeoffA1

    GeoffA1 Bit poster

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    This license has reached its activation limit and can no longer be used to activate new product copies.
     
  16. GeoffA1

    GeoffA1 Bit poster

    Messages:
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    This license has reached its activation limit and can no longer be used to activate new product copies.

    Any idea when I can get a solution to this problem? Im running on the trial version even though I have paid the subscription - Only 7 days left on the trial!
     
  17. DebasmitaM

    DebasmitaM Forum Maven

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    1,142
    Hi, we have sent you a private message. Kindly help us with your registered email address over there.
     
  18. johnlau730

    johnlau730 Bit poster

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    1
    Hello, I encounter the same problem. Please pm me. Thank you.
     
  19. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hi, we have sent you a private message. Kindly check and response.
     
  20. BobbyM1

    BobbyM1 Bit poster

    Messages:
    1
    hello admin et al, i am attempting to activate my license on a new machine (deleted PD on old machine) and I am getting an "unable to perform this operation" error after clicking "activate on new mac"... can someone please assist me in troubleshooting. ty
     

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  21. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
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    Hi, we have sent you a private message. Please help us with your license key over there.
     
    LeonardoP4 likes this.
  22. RogerV3

    RogerV3 Bit poster

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    Hi there! I have the same problem. I changed my MacBook yesterday, and I can't use the Parallel Toolbox in this new machine. Please help me.
     

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