How to cancel subscription and get my money back?

Discussion in 'Account and Subscription Management' started by Parallels User, Dec 17, 2021.

  1. Dear All,
    I bought a Parallels subscription on Black Friday to play some windows games on my Mac. However, the games keep crashing and it is getting very frustrating. I have submitted multiple tickets to request support but have not heard back from anyone.

    So here's the thing: I don't want to continue my subscription. I would like to turn off the auto subscription and I want my money back. Would appreciate your assistance!

    Thanks a lot in advance.

    Regards
     
  2. WojciechM1

    WojciechM1 Bit poster

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    1
    I want my money back too. Controller doesn't work. Where is email to support ? On Germanys Web is only Telefon number to find.
     
  3. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hello, please help us with your purchased reference number to assist you further.
     
  4. ChaseM1

    ChaseM1 Bit poster

    Messages:
    2
    Hello, I also need assistance with my . Can you send me a private message to discuss further please? I have had no success reaching support and do not appear to have the option to email support, even though it appears as though I should be able to.
     
  5. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hello, kindly provide us with detailed information about the issue you are facing to assist you further.
     
  6. ChaseM1

    ChaseM1 Bit poster

    Messages:
    2
    Thank you for responding! I purchased keys for Desktop for Mac and have not activated either of them. I would like to get a refund for them please. If you would send me a private message, I'd be happy to provide additional details about the nature of the transaction and the reference number. Thanks!
     
  7. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hello, we have sent you a private message. Kindly help us with your purchased reference number over there.
     

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