Can't activate updated subscription, support is...where????

Discussion in 'Account and Subscription Management' started by Pauhana658, Feb 16, 2022.

  1. Pauhana658

    Pauhana658 Junior Member

    Messages:
    10
    "Subscription has expired. Limited access." Really? I JUST updated the subscription! How do I get help?
     
  2. Pandu

    Pandu Bit poster

    Messages:
    4
    I have the same issue with Parallels toolbox for Mac. I have a confirmed renewal payment receipt but still get the message 'Your renewal failed. your subscription is about to expire.' No means of support? What can we do?
     
  3. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hello, please help us with your purchased reference number to assist you further.
     
  4. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hello, please help us with your purchased reference number to assist you further.
     
  5. Pandu

    Pandu Bit poster

    Messages:
    4
    The original subscription purchase reference is: 263362382
    The renewal successful payment reference is: 321496418 on 1 March 2022.
     
  6. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hello, as per your purchased reference number, we can see your renewal was successful and the license key is in activate status under
    pan*****@gmail.com.
    Please uninstall and reinstall Parallels Toolbox and try to activate it again using your license key.
     

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