Renewal issues

Discussion in 'Account and Subscription Management' started by PETERL48, Jul 3, 2022.

  1. PETERL48

    PETERL48 Bit poster

    Messages:
    2
    Reference number 343580634

    My PD17 license expired (boxed version).
    So I bought a new license key (upgrade) on the official website
    I am not sure if the serial number version I purchased is correct.

    Because I entered a new license key in the program, the program requires me to enter the old key, but I can't find my old key serial number at the moment.
     
  2. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hello, for activating any upgrade key, you will be needing the previous version license key. In case, you can not find it, please help us with possible other email address where we can check for your previous version license keys.
     
  3. PETERL48

    PETERL48 Bit poster

    Messages:
    2
    Hi, I found where the problem is.
    My newly purchased license key was accidentally registered to another mailbox.

    Could you please help transfer to one of the accounts?

    Thanks!
     
    Last edited by a moderator: Jul 5, 2022
  4. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hello, we have deleted your email addresses from the public forum for security purposes. We have transferred your old license key to kp*******01@gmail.com.
     

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