If I delete my Parallels account, will connected subscriptions get cancelled?

Discussion in 'Account and Subscription Management' started by igor32, Jun 30, 2022.

  1. igor32

    igor32 Bit poster

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    If I delete my Parallels account, will connected subscriptions get cancelled?
     
  2. Bhargava

    Bhargava Bit poster

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    Hello, please refer to and follow the steps to turn off auto-renewal for your Parallels Desktop subscriptions. Please refer to and follow the steps to delete the Parallels account. Thanks.
     
  3. igor32

    igor32 Bit poster

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    Signed up for Parallels Access via ipad/ios 15.5/apple pay
    None of the above-offered options is available.
    No offered option to unsubscribe. Only alternative subscription plans are offered, and a button to receive renewal receipts. No actual Unsubscribe button is available. The same can be found on iTunes.
    I would like to cancel the subscription and get a refund as well.
    Definitely not happy with this kind of policy.
    Please instruct me on the future steps needed.
    Thanks in advance!
     
  4. Bhargava

    Bhargava Bit poster

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    409
    Hello, please be informed that Parallels Desktop for Mac App Store Edition and all the products purchased from the Appstore fall under the Apple Sales & Refund Terms and Conditions. Please refer to know about refund policy about products purchased from the Appstore. Thanks.
     
  5. igor32

    igor32 Bit poster

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    Thanks, Bhargava for your prompt reply!
    Could you help me at least unsubscribe from the Parallels Access yearly subscription?
     
  6. DebasmitaM

    DebasmitaM Forum Maven

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    Hello, kindly help us with your purchased reference number to assist you further.
     
  7. igor32

    igor32 Bit poster

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    Dear DeabasmitaM,
    Please find my purchase details below:
    ORDER ID: MSBZ3JNLH1
    DOCUMENT NO.: 130559514145
    DATE: 30 JUN 2022
     
  8. Bhargava

    Bhargava Bit poster

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    Please reply to our DM with the Parallels Access license key so that we can assist you further. Thanks.
     
  9. NinaW

    NinaW

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    Hello DebasmitaM and Bhargava,

    I was unable to unsubscribe from the renewal too. I got a email today saying my subscription will renew in 30 days but when I going into my account, I couldn't find any of product purchased. I tried to follow the steps from support web to unsubscribe, but the options are not available for me. I do not know my Parallels Access license key. Please see the attached email and my account info.

    Thank you
     

    Attached Files:

  10. Ashley Chumun

    Ashley Chumun Staff Member

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    130
    Hello @NinaW ,
    As requested, we have disabled the auto-renewal of your Parallels Desktop Subscription.
    Thank you
     

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