Can't redeem student promotion

I'm at an American university, and I entered all my information, but it gives this error. I have never purchased it before. Is there anything I could do about it so I can purchase it now? Thanks!

 

I have the same problem. please help.

 

I am also interested in solving the problem. Thank you for your inquiry.

 

Hello, you need to use your university student email address for verifying yourself. Please check your eligibility by following this KB article.

 

Hello, i signed up to Parallels with my gmail address for the free trial but my university email qualifies for a student account. is there a way i can tie both accounts so i dont lose what i began on my gmail email address?

 

Hello, we have sent you a personal message, please provide us with your email address over there so that we can check this further. Thanks

 

I think a lot of people have this problem.

 

Hello, we have sent you a personal message, please provide us with your email address over there so that we can check this further. Thanks

 

helped you?