Parallels wont launch

Discussion in 'Installation and Configuration of Parallels Desktop' started by beta_alkerster, Aug 29, 2008.

  1. beta_alkerster

    beta_alkerster Bit poster

    Messages:
    4
    Hi,

    I recently migrated my imac to my macbook pro for as I am soon off to university. The migration was successful and everything works apart from parallels.

    It will not launch even after I have un-installed it and reinstalled it with the latest version from the website.

    I have no idea why it wont launch at all. The icon bounces a couple of times and then produces a Parallels Desktop quit unexpectedly from leopard.

    Any help would be much appreciated.

    Thanks!
     
  2. John@Parallels

    John@Parallels Forum Maven

    Messages:
    6,333
    Reinstall latest update for Mac OS, and refer to build number you are using
     
  3. beta_alkerster

    beta_alkerster Bit poster

    Messages:
    4
    I uninstalled and reinstalled the latest version for 3.0 (5608.0?)

    I don't know what else I can do. I really need the use of parallels. Any other help would be much appreciated!
     
  4. John@Parallels

    John@Parallels Forum Maven

    Messages:
    6,333
    MacAffey or Symantec on Mac OS side?
     
  5. beta_alkerster

    beta_alkerster Bit poster

    Messages:
    4
    neither...
     
  6. John@Parallels

    John@Parallels Forum Maven

    Messages:
    6,333
    I need this information
    * a copy of /home/<username>/Documents/Parallels/<VM name>/<GuestVM>.pvs
    * Archive of /Library/Parallels/bugreports/ (right click on folder --> Create Archive)
    or ~/Library/Parallels/bugreports/

    * /Library/Logs/panic.log
    or ~/Library/Logs/CrashReporter/Parallels.crash.log from the Mac side;
     

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